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Zenzero Solutions

<div>About Zenzero
 
 
Zenzero is one of the UK's fastest-growing technology companies. Named a Top 8 Technology Company at the British Business Awards 2026, recognised by Deloitte as a Best Managed Company, and featured in the Sunday Times Hundred (an annual ranking of the UK's fastest-growing private companies) in both 2025 and 2026, we hold Microsoft Solutions Partner status across all six designations, putting us in the top tier of UK Microsoft partners. The accolades reflect something real: a business that is scaling fast, executing well, and building something that lasts.
 
 
We're on a mission to make technology genuinely work for mid-market businesses, covering managed IT, cyber security, cloud, and AI solutions that actually move the needle. The demand is growing, and so are we.
 
We're also a certified B Corp and Scale Up Award winner. That combination matters to us: high growth and high standards aren't in conflict here. Fast growth, high standards, real impact. If that sounds like your kind of place, keep reading.
 
 
Join us in building the future of AI-driven IT support
 
 
ZAI is Zenzero's AI-powered intelligence platform and it's live, it's working, and it's only just getting started. It intercepts every ticket the moment it lands, reading context, urgency and history instantly, then matches it to the right expert, at the right time using skill, availability and client history. From there, approved workflows run automatically no manual steps, while leadership gets a real-time view of triage rates and time saved.
 
 
Already wired into Microsoft 365, Azure, IT Glue, PSA and ERP systems and more, ZAI isn't a side project it's at the heart of Zenzero's growth strategy, currently in private beta with real customers.
 
 
This is your chance to help build a brand-new AI product from the ground up, working with internal teams and external customers as it evolves.</div>
 <div>Personal Attributes
 
<ul><li>Ability to effectively problem solve issues in an efficient manner
</li><li>Excellent communication skills with the ability to convey technical issues without using too much jargon to stakeholders
</li><li>Ability to work under own initiative
</li><li>Excellent attention to detail
</li><li>Excellent interpersonal skills with the ability to work with many different teams across the organisation and external clients
</li><li>A high level of written skills with the capability to product comprehensive documentation
</li><li>Ability to work effectively as part of a team
</li><li>Adherence to company values
</li></ul> 
Skills and Experience
 
 
General
 
<ul><li>Experience in working with stakeholders to deliver solutions
</li><li>Knowledge of Microsoft Office 365 and Microsoft Azure
</li><li>Knowledge of the Agile methodology
</li></ul> 
Development
 
<ul><li>2-3 Years Experience working in a Software Development role
</li><li>Experience of C#, HTML, JavaScript, CSS, SQL and PowerShell.
</li><li>Experience of ASP.NET Core, Entity Framework Core, and MVC design.
</li><li>Experience of Relational Databases structures.
</li><li>Experience of Azure AI solutions
</li><li>Understanding of CI/CD Pipelines and DevOps practices
</li></ul> 
Qualifications (Desirable)
 
<ul><li>Azure Developer Associate
</li><li>Azure DevOps Expert
</li><li>Azure AI Engineer Associate
</li><li>Microsoft Certified Solutions Developer (MCSD)
</li><li>Agile Foundation</li></ul></div>
 <div>General
 
<ul><li>Regularly communicate with stakeholder for specifications and feedback
</li><li>Produce comprehensive technical documentation for solutions
</li></ul>Development
 
<ul><li>Maintain and support Zenzero products and internal solutions
</li><li>Develop new features where required
</li><li>Ensure code quality and coding best practices are adhered to
</li><li>Ensure scalability of solutions</li></ul></div>
 <div><ul><li>Private health insurance
</li><li>Generous holiday allowance + a day off on your birthday
</li><li>Flexible working patterns
</li><li>Enhanced pension contributions
</li><li>Regular social events across all our offices</li></ul></div>

Software Developer - ZAI

<div>About Zenzero
 
 
Zenzero is one of the UK's fastest-growing technology companies. Named a Top 8 Technology Company at the British Business Awards 2026, recognised by Deloitte as a Best Managed Company, and featured in the Sunday Times Hundred (an annual ranking of the UK's fastest-growing private companies) in both 2025 and 2026, we hold Microsoft Solutions Partner status across all six designations, putting us in the top tier of UK Microsoft partners. The accolades reflect something real: a business that is scaling fast, executing well, and building something that lasts.
 
 
We're on a mission to make technology genuinely work for mid-market businesses, covering managed IT, cyber security, cloud, and AI solutions that actually move the needle. The demand is growing, and so are we.
 
 
We're also a certified B Corp and Scale Up Award winner. That combination matters to us: high growth and high standards aren't in conflict here. Fast growth, high standards, real impact. If that sounds like your kind of place, keep reading.
 
 
About the Role
 
 
This is a pivotal role at the heart of our service delivery, where you&acirc;&euro;&trade;ll take ownership of complex, high-impact support issues while helping shape and elevate the performance of the wider Service Desk team.
 
You&acirc;&euro;&trade;ll be the go-to expert for technically challenging and VIP incidents, ensuring exceptional service standards while mentoring others and stepping in to support leadership when needed.</div>
 <div>What you&acirc;&euro;&trade;ll bring
 
<ul><li>3+ years&acirc;&euro;&trade; experience in a Managed Services (MSP/MSSP) environment
</li><li>Strong knowledge of Microsoft 365, Azure, Active Directory, Intune, Windows 11 and MacOS
</li><li>Solid understanding of security fundamentals (malware, phishing, anti-virus, IP spoofing)
</li><li>Experience with ITSM tools (e.g. ConnectWise, ServiceNow, Autotask)
</li><li>Working knowledge of ITIL frameworks (incidents, requests, change)
</li><li>Excellent troubleshooting and problem-solving skills
</li><li>A collaborative mindset with the confidence to lead and support others
</li><li>Exposure to project delivery at a mid-level
</li></ul> 
Nice to have
<ul><li>AWS Cloud Practitioner
</li><li>CCNA
</li><li>CompTIA Security+
</li><li>ITIL Foundation
</li><li>Microsoft Azure certifications (Fundamentals or Administrator)</li></ul></div>
 <div>What you&acirc;&euro;&trade;ll do
 
<ul><li>Own and resolve complex, time-sensitive and VIP support tickets
</li><li>Act as an escalation point for Service Desk Engineers
</li><li>Coach and mentor team members to improve capability and confidence
</li><li>Ensure all tickets meet SLA/KPI targets and quality standards
</li><li>Collaborate with customers, providing clear and professional communication
</li><li>Maintain accurate documentation, notes, and time tracking
</li><li>Support the Service Desk Team Leader when required
</li></ul> 
Additional responsibilities
<ul><li>Contribute during service disruptions and critical incidents
</li><li>Maintain and improve support documentation and knowledge bases
</li><li>Work closely with internal teams and third parties to resolve issues
</li><li>Support change control, problem management, and service improvements
</li><li>Help drive process adherence and identify opportunities for optimisation
</li><li>Take part in training, knowledge sharing, and continuous improvement
</li></ul> 
What success looks like
<ul><li>Consistently high-quality support delivered within SLA
</li><li>Strong relationships with customers and internal teams
</li><li>A well-supported, continuously improving Service Desk
</li><li>Proactive contributions to team development and service excellence</li></ul></div>

Senior Service Desk Engineer

Join Zenzero Solutions and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Zenzero Solutions

About Company

Software Developer - ZAI

Senior Service Desk Engineer