Qureos Mentor

ZeroFox

<div>
 ZeroFox is seeking a creative, results-driven Intelligence Analyst with strong analytical skills, regional expertise, and language capabilities. The ideal candidate excels at online investigations, connecting the dots to deliver actionable threat intelligence across cyber, physical, reputational, and compliance domains. You'll assess risks, analyze trends, and provide clear, proactive reporting to support critical client protection. This role requires critical thinking, discretion, and a passion for fast-paced, mission-driven work that strengthens long-term client trust.
 
 
 
 Role and Responsibilities:
 
 
 
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 Leverage your analytical skills and tradecraft;
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 Proactively update the Client's ZeroFox Platform, creating reporting that clearly shows the effectiveness of their solution, providing ongoing education, and being the internal ZeroFox advocate for your Clients needs;
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 Assist in customer care and all production aspects, covering the range of assigned duties. Support and/or lead recurring deliverables and touchpoints
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 Provide security alerts, short and long-form intelligence reports, and investigative summaries;
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 Focus on customer-specific collections metrics, key observables, and other quantifiable datasets to support value-add
 
 
 
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 Intelligence-Specific Requirements
 
 
 
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 General experience in threat intelligence
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 Understanding of the threat intelligence lifecycle
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 Experience in writing both brief and long-form intelligence and investigative reports
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 Experience in orally delivering intelligence briefs or presentations in English and Iraqi Arabic
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 Experience in analyzing and synthesizing large amounts of data and information to turn it into actionable intelligence
 
 
 
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 Analyst-Specific Requirements
 
 
 
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 Ability to convey complex ideas, trends, and information in a simple way
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 Experience servicing or working face-to-face with Clients
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 Ability to liaise between various internal and external teams
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 Ability to navigate Client issues, incidents, and culture in a respectful and timely manner
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 Ability to assess, write, and communicate in an informed, objective, and timely manner
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 Ability to quickly and effectively respond to requests and meet deadlines
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 Proven use of discretion when making important decisions
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 Strong organizational skills and ability to prioritize and track multiple projects in tandem
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 Strong attention to detail and proven research skills
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 Strong data analysis skills
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 Ability to translate Client requirements into tactical and operational processes
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 Quick ability to adapt and recommend solutions as needed based on evolving situations
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 Ability to be highly collaborative but also work independently
 
 
 
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 Tooling And Technology Experience Qualifications
 
 
 
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 Direct Client advocacy and engagement experience in post-sales or professional services functions
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 Provide advice and guidance as the subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform
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 Ability to assist in facilitating requests for new platform configuration and changes to use cases within the Client environment. Work with the Client on an ongoing basis, attending all recommended calls and meetings
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 Design and develop innovative solutions to Client requirements using ZeroFox's platform
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 Deliver web-based training to user groups to support organizational adoption
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 Undertake discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes
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 Assist in functioning as a frontline technical resource for "best practice" and informal Client questions
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 Initiate engagement with other ZeroFox resources when needed as a Client advocate to ensure speedy resolution of Client issues
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 Maintain current functional and technical knowledge of ZeroFox service options
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 Help to document best practices in developing and using ZeroFox solutions
 
 
 
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 Requirements
 
 
 
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 Native speaker or fluency in Iraqi Arabic (must be comfortable reading, writing, speaking and briefing in this language)
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 Experience in open source and social media research, or investigations, typically obtained in 2-3 years; ability to connect the dots
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 Creativity in leveraging internet search techniques and methods
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 Ability to determine the credibility, value, significance, and relevancy of information from different data sources to produce clear, concise, and timely analytical products
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 Experience with some of the following: Social Media Platforms, blogs, IRC, Deep / Darkweb, and message boards
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 Ability to collect, authenticate, validate and document online evidence
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 Strong written and oral communication skills; comfortable with providing briefings and presentations
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 Experience producing short and long form reports, applying BLUF or similar models
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 Comfort working independently and in teams
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 Proficient in Google Suite of productivity tools
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 Knowledge of data analytics, dashboards, and reporting
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 Skill with various workflow tools: Google Suite, Monday[.]com, Zendesk
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 Propensity to thrive on change and general dissatisfaction with the "status quo" founded on the belief that great is better than good
 
 
 
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 Education / Training Requirements:
 
 
 
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 Bachelor's or Graduate degree, preferably in Computer Science, Information Systems, Cyber, Intelligence studies or other similar background
 
 
 
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 Physical and Sensory Requirements:
 
 
 
 Mobility, walking, climbing, sitting, standing, reaching, bending, lifting (minimum of 10 lbs), fine eye-hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, ability to travel =/&lt; 10%, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use a computer, cell phone, monitor(s), mouse and keyboard extensively and for lengthy periods of time.
 
 
 EOE/AA/M/F/Veteran/Disability Employer
 
 
 
 Benefits
 
 
 
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 Competitive compensation
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 Community-driven culture with employee events
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 Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture
 
 
 
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 </ul>
 
 About Us
 
 
 
 ZeroFox is on a mission to make the internet safer for all. Innovation is at our core - we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It's a great time to join us in the Fox Den - with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we're growing like never before. If you're looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.
 
 
 
 Equal Opportunity
 
 
 
 We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.
</div>

Intelligence Analyst

<div>
 ZeroFox seeks a Customer Success Manager (CSM) to build and maintain post-sales relationships with various customers of diverse industries and sizes. CMS's drive value by serving as trusted technical advisor and support-contact who are an aligned resource with ZeroFox customers. CSM's exceed customer expectations by proactively updating customers' platforms, creating reporting that clearly shows their solutions' effectiveness, providing ongoing education and advocating for their needs. CSM's work with customers to define business and technical requirements, while supporting the product and services team in defining scope of work. The successful applicant will need to nurture relationships, both internally and externally, provide amicable customer solutions, and be technically competent on the ZeroFox SaaS platform. Technically- and business-minded Customer Success Managers, Technical Account Managers, Project Managers, Business Analysts, Systems /or Software Developers, or candidates with experience with setup and delivery of similar SaaS products, will be given priority consideration.
 
 
 
 Role And Responsibilities
 
 
 
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 Effectively partner with a broad range of customers, focusing on delivering consistent, high-quality engagement and ensuring success for customers of various industries and sizes
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 Build effective curated customer experiences with the ZeroFox platform and larger operating environment
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 Execute and refine scalable enablement programs, including building customer champions and engaging with various customers, assets and programs
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 Provide advice and guidance as a subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform configuration
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 Act as a liaison with technical support leads for all requests for new platform configuration and changes to use cases within the customer environment
 </li>
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 Design and develop innovative solutions to customer requirements using ZeroFox's platform and/or integrations to customer technologies, including API-based integrations
 </li>
 <li>
 Deliver web-based training to user groups to support organizational adoption
 </li>
 <li>
 Conduct discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes
 </li>
 <li>
 Serve as a frontline technical resource for "best practice" and informal customer questions
 </li>
 <li>
 Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues
 </li>
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 Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc. to streamline customer experiences and product enhancements, particularly by identifying trends across customers
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 Maintain current functional and technical knowledge of ZeroFox service options
 </li>
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 Help to document best practices in developing and using ZeroFox solutions
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 Conduct efficient, targeted, and impactful consultations, identifying key customer needs and tailoring solutions to their business goals; in turn driving adoption, maturity and growth
 
 
 
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 </ul>
 
 Requirements
 
 
 
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 Experience in a related function, typically obtained in 3+ years
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 Experience with SaaS-based platform configuration and maintenance for multiple customers simultaneously
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 Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and/or start-up companies
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 Successful management of customer support engagements to completion with high levels of customer satisfaction
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 Excellent analytical skills &amp; problem-solving skills, combined with the ability to provide quick resolution to problems
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 Exceptional verbal and written organizational, presentation, and communication skills
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 Customer service orientation and belief in teamwork, collaboration, adaptability and initiative
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 Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
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 Competitiveness &amp; competitive awareness
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 Proficiency in explaining strengths &amp; vulnerabilities
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 Willingness to travel as required based on customer and business need
 
 
 
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 Desired Qualifications And Skills
 
 
 
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 Knowledge of data analytics, dashboards, and reporting
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 Written and spoken fluency in English and Arabic languages
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 Skill with various workflow tools: JIRA, SQL, SalesForce, Google Apps, Zendesk
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 Bachelor's or Graduate degree, preferably in Computer Science, Information Systems, Cyber, or other similar background
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 Certifications: CISSP, CISA, Security+
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 Propensity to thrive on change and general dissatisfaction with the "status quo" founded on the belief that great is better than good
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 Past experience working in customer success, technical support, configuration and / or training capacity
 
 
 
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 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive compensation
 </li>
 <li>
 Community-driven culture with employee events
 </li>
 <li>
 Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture
 
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 ZeroFox is on a mission to make the internet safer for all. Innovation is at our core - we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It's a great time to join us in the Fox Den - with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we're growing like never before. If you're looking for a mission-oriented, customer-focused, collaborative team and ready to take the fight to the adversary, apply to join us in the Den today.
 
 
 
 Equal Opportunity
 
 
 
 We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.
</div>

Customer Success Manager

<div>
 ZeroFox seeks an enthusiastic Data Analyst to join our growing Business Intelligence team. You will be responsible for analytics needs and quality assurance across the organization, working with teams and leadership to define and shape self-service analytics and a data driven organization. You'll also help drive a robust quality assurance and data accuracy practice, as well as grow the relationship between the Analytics team and the rest of the organization, empowering team members to reach out and request analytical support as they need it. If you are a self starter, excited about building a data driven culture, and motivated by making an impact, then you may be a good fit for this role.
 
 
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 You will work with leads across the company to define analytics requirements
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 You will develop dashboards for teams across the org to support key business decisions
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 You will define business metrics (KPIs) and maintain a data dictionary
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 You will work with Business Intelligence Analysts and Engineers to model data in a scalable way
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 You will triage and prioritize analytics requests from across the organization
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 You should have Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
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 You have an interest in developing your data storytelling abilities, as well as the ability to articulate technical information to a non-technical audience
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 You have inherent curiosity, skepticism, and analytical follow-through - you can't help but ask "why?" and love using data and logic to explore potential solutions
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 You are a self starter with the ability to prioritize, meet deadlines, and identify opportunities with limited oversight
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 You have high proficiency in SQL and prior experience in tools such as: Postgres, BigQuery, and Excel.
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 You have experience in statistics (e.g. hypothesis testing, regressions, experimentation logic and biases, data normalization techniques)
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 You have experience developing and documenting data models
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 You should train end-users on new reports and dashboards
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 You are a team player with excellent collaboration and communication skills
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 2+ years of analytics experience obtained from at least 1 full time job
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 Background and foundational knowledge in databases and ETL process
 
 
 
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 Requirements
 
 
 
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 You have had more than 3+yrs work experience on full time data analysis teams
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 You have experience with designing self service analytics
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 You have experience managing a modern BI tool like apache Superset, Data Studio, Tableau or Good Data
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 Experience in Using Salesforce and Zendesk to build reports and dashboards
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 You have experience managing small teams and/or projects
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 Python knowledge
 
 
 
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 Benefits
 
 
 
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 Competitive compensation
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 Community-driven culture with employee events
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 Generous time off
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 Best-in-class benefits
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 Fun, modern workspace
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 Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture
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 </ul>
</div>

BI Data Analyst

Join ZeroFox and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ZeroFox

ABOUT_COMPANY

Intelligence Analyst

Customer Success Manager

BI Data Analyst