Qureos Mentor

Zeus Fire and Security

<div>Role Overview
This position is responsible to provide technical support to customers and technicians for all facets of IP/Video equipment.
Key Responsibilities
<ul><li>Provide first level contact and convey resolutions to customer issues.</li><li>
Properly escalate unresolved queries to the next level of support.</li><li>
Track, route and redirect problems to correct resources.</li><li>
Update customer data and produce activity reports.</li><li>
Walk customers through problem solving process.</li><li>
Follow up with customers, provide feedback and see problems through to resolution.</li><li>
Utilize excellent customer service skills and exceed customers' expectations.</li><li>
Provide on-call support for UAS customers as assigned.</li><li>
Responsible to complete paperwork, data entry, and unit configuration associated with video equipment installations and service calls in an accurate and timely manner.</li><li>
Ability to complete non-help desk/support projects as needed.</li><li>
All other duties as assigned.</li><li>
Three years of technical support work experience or equivalent experience</li><li>
Position requires extensive use of PC for brief and extended periods of time depending upon project.
</li></ul>Qualifications
<ul><li>Three years of technical support work experience or equivalent experience.</li></ul>
Work Requirements
<ul><li>Position requires extensive use of PC for brief and extended periods of time depending upon project.</li></ul></div>

Network Administrator

Join Zeus Fire and Security and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Zeus Fire and Security

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Network Administrator