Qureos Mentor

ZIA Medical Center

ZIA Medical Center is seeking a customer-oriented and efficient Call Center Agent with experience in a healthcare setting. The ideal candidate will manage incoming and outgoing calls, WhatsApp messages, and website inquiries, ensuring all patient interactions are handled professionally, promptly, and with care.Key Responsibilities:<ul><li>Respond to inbound calls regarding appointments, services, and general inquiries in a courteous and professional manner</li><li>Make outbound calls for appointment reminders, follow-ups, and patient satisfaction</li><li>Schedule, update, and cancel appointments using clinic management software</li><li>Handle and respond promptly to WhatsApp messages and website/live chat inquiries</li><li>Provide information about doctors&rsquo; availability, clinic timings, procedures, and insurance coverage</li><li>Coordinate with front desk, nursing, and medical teams to ensure smooth patient flow</li><li>Log and document all patient interactions accurately</li><li>Resolve patient complaints or escalate issues to the appropriate department when necessary</li><li>Maintain a high level of patient confidentiality and adhere to data protection policies</li></ul>Requirements:<ul><li>Minimum 1&ndash;2 years of experience as a call center agent in a healthcare environment</li><li>Proficiency in handling calls, WhatsApp communications, and online chat platforms</li><li>Excellent verbal and written communication skills in English (Arabic is a plus)</li><li>Strong multitasking, problem-solving, and organizational skills</li><li>Familiarity with clinic/hospital management systems and CRM tools</li><li>Professional, patient-centered attitude and calm demeanor under pressure</li></ul>Preferred Qualifications:<ul><li>Diploma or Bachelor's degree in Healthcare Administration, Communications, or a related field</li><li>Knowledge of basic medical terminology and insurance processes</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,500.00 per monthLanguage:<ul><li>Arabic (Required)</li></ul>

Call Center Agent (Arabic Speaking)

We are seeking an experienced and results-driven Marketing Executive to join ZMC Health Clinic. The ideal candidate must have prior experience in the healthcare sector, either in a clinic or hospital setting, and will be responsible for planning and executing marketing strategies to promote our services, enhance patient engagement, and support business growth.Key Responsibilities:<ul><li>Develop and implement marketing plans and campaigns specifically tailored for healthcare services.</li><li>Plan and manage digital marketing activities including social media, SEO, SEM, and content marketing.</li><li>Build and maintain relationships with corporate clients, referral doctors, and community organizations.</li><li>Organize health awareness campaigns, events, and promotional activities to increase brand visibility.</li><li>Monitor and analyze marketing performance metrics, preparing regular reports for management.</li><li>Coordinate with design and media teams for the creation of brochures, videos, and promotional content.</li><li>Stay updated with healthcare marketing trends, DHA regulations, and competitor activities.</li><li>Support patient acquisition and retention strategies through targeted campaigns.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Marketing, Business Administration, or related field.</li><li>Minimum 2&ndash;3 years of experience in marketing within a healthcare clinic or hospital.</li><li>Strong knowledge of digital marketing tools, platforms, and healthcare marketing practices.</li><li>Excellent communication, presentation, and interpersonal skills.</li><li>Creative mindset with the ability to design and execute innovative marketing strategies.</li><li>Proficiency in MS Office and digital marketing software/tools.</li><li>Ability to work independently and as part of a team, with strong organizational skills.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthExperience:<ul><li>Healthcare: 2 years (Required)</li></ul>

Marketing Executive

ZMC Health Clinic is a trusted healthcare provider committed to delivering quality medical and dental services to the community. We are looking for a skilled and patient-focused General Dentist to join our team, either on a full-time or part-time (sharing basis) arrangement.Key Responsibilities:<ul><li>Provide general dental care including examinations, diagnosis, preventive and restorative treatments.</li><li>Perform procedures such as fillings, extractions, root canals, crowns, bridges, scaling, and polishing.</li><li>Educate patients on oral hygiene, disease prevention, and treatment options.</li><li>Develop tailored treatment plans and ensure high standards of patient care.</li><li>Maintain accurate and updated dental records in compliance with clinic policies.</li><li>Work collaboratively with other healthcare professionals to support patient wellbeing.</li><li>Stay up to date with advancements in dentistry and ensure adherence to best practices.</li></ul>Requirements:<ul><li>Recognized dental degree (BDS/DMD or equivalent).</li><li>Valid DHA to practice as a General Dentist in the UAE.</li><li>Minimum of 2-5 years of clinical experience preferred.</li><li>Strong diagnostic, technical, and interpersonal skills.</li><li>Must be fluent in Hindi.</li><li>Available to work on a full-time or part-time (sharing basis).</li></ul>Job Types: Full-time, Part-timePay: AED1,000.00 per monthLanguage:<ul><li>Hindi (Preferred)</li></ul>License/Certification:<ul><li>DHA (Required)</li></ul>

General Dentist - Hindi Speaker

ZIA Medical Center is seeking a compassionate, skilled, and dedicated Registered Nurse to join our team. The ideal candidate will provide high-quality nursing care, ensure patient comfort, and work collaboratively with our multidisciplinary medical team to support optimal patient outcomes.Key Responsibilities:<ul><li>Deliver professional nursing care to patients in accordance with established policies and procedures.</li><li>Monitor, record, and report patient symptoms, vital signs, and medical information.</li><li>Administer medications, IVs, and treatments as prescribed by physicians.</li><li>Assist doctors during examinations, procedures, and patient rounds.</li><li>Educate patients and families on treatment plans, medication management, and post-discharge care.</li><li>Ensure infection control, hygiene, and safety protocols are strictly followed.</li><li>Maintain accurate and up-to-date patient records and documentation.</li><li>Collaborate with healthcare professionals to evaluate patient progress and modify care plans.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s Degree in Nursing (BSN)</li><li>Valid DHA License or Eligibility Letter</li><li>Minimum of 2 years of clinical nursing experience (UAE experience preferred)</li><li>Strong interpersonal and communication skills</li><li>Compassionate, patient-focused, and a team player</li><li>Proficient in electronic medical records (EMR) systems</li></ul>Job Type: Full-timePay: AED4,000.00 - AED6,000.00 per monthExperience:<ul><li>Nursing: 2 years (Preferred)</li></ul>License/Certification:<ul><li>DHA License or Eligibility (Required)</li></ul>

Registered Nurse (Female)

ZIA Medical Center is a premier multispecialty clinic committed to providing world-class healthcare services. Our departments are equipped with advanced technologies and staffed by highly qualified medical professionals dedicated to patient care and service excellence.We are seeking a Patient Relations Executive who will play a key role in ensuring a smooth and positive experience for every patient from arrival to follow-up.Job Responsibilities:<ul><li>Welcome and assist patients with a professional, warm, and friendly approach.</li><li>Provide accurate information about clinic services, doctors, and available treatments.</li><li>Address patient inquiries and concerns with empathy and efficiency.</li><li>Guide patients through the check-in and check-out process, ensuring a seamless experience.</li></ul>Appointment Scheduling &amp; Coordination<ul><li>Schedule, reschedule, and confirm patient appointments while managing doctor availability.</li><li>Coordinate with doctors, nurses, and administrative staff to ensure efficient patient flow.</li><li>Provide pre- and post-consultation or procedure instructions as per medical team guidance.</li></ul>Billing Assistance<ul><li>Assist patients in understanding billing statements, charges, and payment options.</li><li>Coordinate with the billing department to resolve any payment-related issues.</li></ul>Administrative &amp; Documentation Support<ul><li>Maintain accurate and up-to-date patient records in the system.</li><li>Ensure all required forms, consents, and documents are completed before procedures or consultations.</li><li>Handle confidential patient information in compliance with clinic policies and healthcare regulations.</li></ul>Communication &amp; Team Collaboration<ul><li>Act as a liaison between patients and healthcare providers to ensure clear communication.</li><li>Coordinate with various departments for smooth operational flow and service delivery.</li><li>Keep patients informed about clinic updates, promotions, and new healthcare services.</li></ul>Service Improvement &amp; Feedback Handling<ul><li>Collect patient feedback and escalate unresolved issues to management for follow-up.</li><li>Identify opportunities to enhance the patient experience and suggest improvements.</li><li>Support implementation of new processes aimed at improving service quality and efficiency.</li></ul>What We&rsquo;re Looking For:&#9989; Experience: Previous experience in customer service, patient relations, or a healthcare setting is required. &#9989; Skills: Excellent communication, interpersonal, and problem-solving skills. &#9989; Organization: Ability to multitask, prioritize, and work effectively in a high-volume environment. &#9989; Tech-Savvy: Proficiency in medical software and appointment scheduling systems is a plus. &#9989; Knowledge: Familiarity with insurance processes and medical billing is an advantage. &#9989; Language: Fluency in English; additional languages are an asset. &#9989; Professionalism: A positive attitude, patient-first mindset, and strong work ethic.Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthExperience:<ul><li>Patient Relations: 2 years (Preferred)</li></ul>

Patient Relations Executive

ZIA Medical Center is seeking a talented and creative Graphic Designer &amp; Video Editor with proven experience in the healthcare industry. The ideal candidate will be responsible for creating engaging visual content, capturing and editing videos, and designing graphics to enhance the medical center&rsquo;s brand presence across digital and social media platforms.Key Responsibilities:<ul><li>Design and produce high-quality graphics, layouts, and digital assets for social media, website, and marketing campaigns.</li><li>Capture, edit, and produce videos (patient stories, doctor introductions, healthcare awareness campaigns, clinic events, etc.) tailored for social media platforms.</li><li>Collaborate with the marketing and medical teams to conceptualize creative ideas that align with the brand&rsquo;s healthcare services.</li><li>Maintain consistency in brand identity across all digital and print materials.</li><li>Stay up to date with social media trends, healthcare marketing strategies, and creative content approaches.</li><li>Manage multiple projects and deliver within deadlines.</li><li>Ensure all content complies with healthcare marketing ethics and DHA regulations where applicable.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s Degree in Graphic Design, Multimedia, or related field.</li><li>Proven work experience as a Graphic Designer and Video Editor, preferably within the healthcare industry.</li><li>Proficiency in Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, After Effects) or equivalent tools.</li><li>Strong understanding of social media platforms and content formats.</li><li>Ability to handle video production, including shooting, lighting, and editing.</li><li>Creative thinker with strong attention to detail and storytelling skills.</li><li>Excellent communication and teamwork abilities.</li></ul>What We Offer:<ul><li>Opportunity to work in a dynamic healthcare environment.</li><li>Exposure to innovative healthcare marketing projects.</li><li>Supportive and collaborative team.</li><li>Professional growth and development opportunities.</li></ul>Job Types: Full-time, Part-timePay: AED2,000.00 - AED4,000.00 per monthExperience:<ul><li>Graphic Designing: 2 years (Preferred)</li><li>Video Editing: 2 years (Preferred)</li></ul>

Graphic Designer & Video Editor

Join ZIA Medical Center and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.