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Ziggi's Coffee

<div>Ziggi's Coffee - Shift Lead
Are you passionate about delivering exceptional service in a fast-paced coffee shop environment? Do you thrive in a role that allows you to lead a team and create a positive customer experience?
We're on the lookout for an individual who can contribute to our vibrant culture and bolster our management team in the role of Shift Lead.
Position Summary:<ul><li>
The Ziggi's Coffee Shift Lead is responsible for assisting the Management team in leading and overseeing all day-to-day operations of the store and running of the floor. The Shift Lead has a positive attitude, willingness to take initiative, and great communication skills.</li><li>
Essential Functions:</li><li>
Ensures the Ziggi's \Standards of Service\ are always in place -exceptional customer service, excellent drink/food quality, accuracy, consistency, and speed of service.</li><li>
Maintains great and consistent communication with staff, managers, and store owner.</li><li>
Always lead by example, have strong initiative, and adhere to all Ziggi's Coffee policies and procedures.</li><li>
Making sure staff correctly follow all policies and procedures.</li><li>
Ensure registers are always stocked and balance change drawer at the end of each shift.</li><li>
Train new employees as well as offer continued training, support, and coaching for existing staff members to build their skills.</li><li>
Be comfortable making corrections when needed if an employee is not correctly following a process, recipe, or procedure.</li><li>
Knowledgeable in all aspects of day-to-day operations.</li><li>
Address any customer complaints that may arise in the absence of the General or Assistant Managers, correct the issue, and relay any incidents to their General and Assistant Managers.</li><li>
Can delegate the overseeing of the daily checklists and weekly cleaning extras and implementing any additional monthly deep cleaning list and assist with inventory as needed.</li><li>
Any other duties, as assigned.</li></ul>
Knowledge, Skills and Abilities:<ul><li>
Ability to listen well and communicate in a professional and friendly manner.</li><li>
Ability to focus on customer satisfaction.</li><li>
Ability to practice basic safety procedures with respect to equipment and handling hot beverages.</li><li>
Ability to be efficient and organized.</li><li>
Ability to build good relationships with customers.</li><li>
Ability to maintain a clean work environment.</li><li>
Ability to keep supplies replenished to minimize downtime.</li><li>
Ability to be enthusiastic and outgoing with a passion for service.</li><li>
Ability to gauge customers&rsquo; preferences.</li><li>
Ability to communicate effectively both verbally and in writing.</li><li>
Ability to apply appropriate decision-making within scope of work procedures.</li><li>
Ability to establish and maintain effective working relationships with other employees.</li><li>
Flexibility in hours worked, including weekends and holidays.</li></ul>
Physical Demands:<ul><li>
The employee is required to frequently stand, walk, sit, use hands and fingers, reach and lift with arms, climb, stoop, kneel, crouch, or crawl.
</li><li>The employee is required to frequently lift up to 30 pounds without assistance.
</li><li>Specific vision abilities required by this job include close vision; distance vision; peripheral vision; depth perception; and the ability to adjust focus.</li></ul>
Job Perks:<ul><li>
Flexible schedule</li><li>
Employee discount</li><li>
Tips supplements</li></ul>
Don't miss this exciting opportunity to be part of a dynamic team dedicated to serving the finest beverages and food options with speed, authenticity, and convenience. Apply now!
Ziggi&rsquo;s story began from husband and wife co-founders Brandon &amp; Camrin Knudsen&rsquo;s dream to build something together. They wanted to create a space where people could gather and feel right at home. Of course, their first thought was coffee. Coffee has always been a vessel for bringing people together so, they set out to open a coffee shop that would provide that space for their community.
Pay:<ul><li>
Tips</li></ul>
Benefits:<ul><li>
Flexible schedule</li><li>
Employee discount</li></ul>
Job Type: fulltime, parttime
Schedule:<ul><li>
8 hour shift</li><li>
Weekend availability</li><li>
Monday to Friday</li><li>
On call</li><li>
Holidays</li><li>
Day shift</li><li>
Other</li></ul>
Education: No education required
Work location: On-site</div>

Shift Lead Barista

Join Ziggi's Coffee and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ziggi's Coffee

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Shift Lead Barista