Qureos Mentor

Zoho

<div>
 
 Zoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business challenges.
 
 
 
 
 
 With more than 130 million+ users and over 18,000 employees across the globe, hundreds of thousands of companies rely on Zoho, every day to run their businesses, including Zoho itself. With 29 years of being private, bootstrapped and profitable, we understand what it takes to run a sustainable, resilient business.
 
 
 
 
 
 
 Role:
 
 Account Manager
 
 
 
 Experience:
 
 1 to 7 Years
 
 
 
 Work Location:
 
 Chennai
 
 
 
 
 
 As an Account Manager, you'll manage key client relationships, focusing on understanding their needs, developing tailored solutions, and fostering long-term partnerships.
 
 
 
 
 
 
 Key Responsibilities:
 
 
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 Build and maintain strong client relationships, serving as a trusted advisor.
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 Understand client goals and industry trends to provide strategic guidance.
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 Identify upselling and cross-selling opportunities to boost revenue.
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 Collaborate with internal teams to ensure exceptional customer experiences.
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 Monitor account performance, track KPIs, and provide regular reports.
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 Resolve client issues promptly and professionally.
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 </ul>
 
 
 
 
 
 Required Skills:
 
 
 <ul>
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 Proven experience in Account Management or similar roles.
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 Excellent communication, negotiation, and problem-solving skills.
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 Ability to manage multiple accounts and prioritize tasks.
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 Strong analytical skills to understand customer behaviour and industry trends.
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 Proficiency in CRM for maintaining accurate customer records.
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 Ability to resolve complaints and enhance the customer experience.
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 Flexible to work in shifts.
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 </ul>
 
 
</div>

Account Manager

<div>
 
 Zoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business challenges.
 
 
 
 
 
 With more than 130 million+ users and over 18,000 employees across the globe, hundreds of thousands of companies rely on Zoho, every day to run their businesses, including Zoho itself. With 29 years of being private, bootstrapped and profitable, we understand what it takes to run a sustainable, resilient business.
 
 
 
 
 
 
 Job Title
 
 : Business Analyst
 
 
 
 Experience :
 
 3-5 Years
 
 
 
 Work Location
 
 : Jeddah, Saudi Arabia
 
 
 
 
 
 1. Provide advisory on how requirements can be implemented from a functional standpoint and stimulate process changes if efficiencies can be gained.
 
 
 2. Design and Develop highly scalable Zoho Implementations with necessary API integrations, HTML, CSS, Deluge
 
 
 3 . Deep understanding of various API frameworks, micro-services and SDKs
 
 
 4. Experience in development and design in an Agile and DevOps environment, including change and release management.
 
 
 5. Construct workflow charts and diagrams, studying system capabilities, writing specifications after thorough research and analysis of customer requirements
 
 
 6. An excellent overview of web technologies and popular open source solutions.
 
 
 7. Support Project Manager/ Delivery Team in delivering the solution to the customer
 
 <ul>
 <li>
 Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
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 Drive and challenge the presumptions of delivery teams on how they will successfully execute their plans.
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 Ensure Customer Satisfaction through quality deliverable on time
 </li>
 </ul>
 
 8. Contribution and coordination of project level analysis &ndash; producing required project analysis documentation (business and system requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan)
 
 
 9. Working experience in any one of the following domain like Automobiles, Telecom, Retail, BFSI, Aviation, Health Care and Pharma or Manufacturing is a plus
 
 
 10. Process Management and Improvement - Define and manage a well-defined project management process and champion ongoing process improvement initiatives to implement best practices for Project Management in an Agile Technology Delivery context
 
 
 
 
 
 
 Qualifications :
 
 
 
 
 
 
 1. 3-5 years of experience as a Solutions Consultant, Developer in designing and launching high quality software projects. Excellent knowledge in ERP, CRM catering to multiple domains preferred.
 
 
 2. Experience of the full project cycle, integrating customer scopes into product requirements and driving prioritisation
 
 
 3. Excellent problem solving, verbal and written communication skills
 
 
 4. Advanced motivational, negotiation and analytical skills
 
 
 5. Ability to work successfully in a cross-functional, global environment
 
 
 6. Ability to handle multiple priorities simultaneously
 
 
 
</div>

Business Analyst

Join Zoho and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Zoho

ABOUT_COMPANY

Account Manager

Business Analyst