Urwah Admin

Zoll Medical Corporation

<div>Acute Care TechnologyAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. 
 
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. 
 
At ZOLL, you won't just have a job. You'll have a career&mdash;and a purpose. 
 
Join our team. It's a great time to be a part of ZOLL! 
 
Job Summary 
 
As a member of our growing Technical Service Training team, you will play a key role in delivering high-quality technical training to customers, distributors, and business partners around the world. Based primarily out of our new ExpertCare Training Center in Rolling Meadows, IL, you will serve as a Subject Matter Expert for ZOLL's ventilator product portfolio. As business needs require, you will also support training on aspirators, defibrillators, and other products within the Acute Care Technology (ACT) portfolio. In this role, you will leverage your technical expertise to help others succeed by providing instruction on product operation, hardware and software functionality, troubleshooting, repair, and maintenance procedures. Whether teaching in the classroom, facilitating hands-on learning experiences, or working directly with customers and colleagues, you will have a direct impact on the quality and effectiveness of our global service organization. If you enjoy learning new technologies, sharing knowledge, solving technical challenges, and collaborating with people from diverse backgrounds and regions, this is an exciting opportunity to grow your expertise while helping others develop theirs. You will stay current on product updates, emerging technologies, and field issues reported by customers, using those insights to identify opportunities for continuous improvement and drive enhancements to the technical training curriculum across product lines. This position requires successful completion of certification-level courses before providing technical instruction for ZOLL service accreditation programs. In addition, you will develop and deliver customized domestic and international training programs based on evolving business needs. As part of a collaborative global training team, you will have opportunities to expand your experience, build relationships across regions, and contribute to the continued growth of ZOLL's world-class technical training organization. Join us and help develop the next generation of technical service professionals while advancing your own career in a truly global environment. 
 
Essential Functions<ul><li>
Deliver hands &ndash;on and virtual (web-based, instructor-led) training directly to biomedical engineers and technicians on ZOLL's line of ventilators, aspirators, defibrillators and other products within the Acute Care Technology portfolio.</li><li>
Act as a Subject Matter Expert for certifying others in the areas of device operation, preventative maintenance, troubleshooting and repair (BPs, ASPs, ZOLL technicians, trade shows, webinars etc.).</li><li>
Create courseware content using online LMS tools, MS PowerPoint, MS Excel and using available graphics and multimedia software.</li><li>
Act as a key resource for ZOLL technical support and troubleshooting teams.</li><li>
Revise training curriculum and methods as needed to improve effectiveness.</li><li>
Work with video production and E-learning developers to assist in creating new training content for various distribution channels.</li><li>
Manage technical training equipment and tools inventory to ensure logistical needs are met to support ZOLL training programs.</li><li>
Attend cross-functional meetings as a representative of the service technical training team</li><li>
Train new hires, assess and certify new trainers domestically and internationally</li></ul> 

Required/Preferred Education and Experience<ul><li>
Bachelor's Degree In related field (strongly preferred)
</li><li>2 Years' experience as a technical trainer, service technician or relevant experience (preferred)
</li><li>Prior experience with mechanical ventilators either as a technician or respiratory therapist (preferred)
</li><li>Prior experience delivering instructor-led and virtual content, and hands-on technical training to customers, public audiences, and internal teams (preferred)
</li></ul> 
Knowledge, Skills and Abilities<ul><li>
Background in electronics or clinical/biomedical engineering.
</li><li>Knowledge of modern training tools and course development software. Excellent documentation, communication and time management skills.
</li><li>Experience with technical writing and classroom instruction.
</li><li>Exceptional interpersonal skills
</li><li>Previous experience in a customer-facing role as a technical expert.
</li></ul> 
Travel Requirements<ul><li>
Up to 50% Travel required
</li></ul> 
Physical Demands 
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.<ul><li>
Standing - Occasionally
</li><li>Walking - Occasionally
</li><li>Sitting - Constantly
</li><li>Talking - Occasionally
</li><li>Hearing - Occasionally
</li><li>Repetitive Motions - Frequently
</li></ul> 
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
The annual salary for this position is:
Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee&rsquo;s primary work location.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.</div>

Technical Trainer

<div>Acute Care TechnologyOrder Fulfillment Administrator 
Company Overview
 
ZOLL Medical is a growing, innovative-driven company at the forefront of delivering medical devices that save lives and software solutions that improve efficiency. With customers in more than 140 countries, we continue to expand our reach and product range. Hospitals, emergency medical services (EMS), and other healthcare providers trust ZOLL to deliver high-quality products and exceptional customer service. ZOLL products are used every day across the globe to help save the lives of people who suffer sudden cardiac arrest. From Real CPR Help&reg; technology&mdash;an industry first&mdash;to the world&rsquo;s only wearable defibrillator, our capabilities set us apart. None of this would be possible without the dedication of our employees, and we are committed to their success. 
 
Position Summary 
The Order Fulfillment Administrator provides sales, customer, and service support by managing end-to-end order processing and fulfillment activities. This role serves as a key liaison between customers, Sales, Operations, and cross-functional teams to ensure timely, accurate, and compliant shipment of orders critical to patient therapy. 
 
Essential Functions &amp; Responsibilities 
<ul><li>Deliver a world-class customer service experience to both internal and external customers.</li><li>Process customer orders from order review and entry through fulfillment, including order entry in Great Plains, purchase order receipt, and shipping transactions in Oracle.</li><li>Process internal order requests, including in-service, service orders, service depot requests, evaluations, and demo orders.</li><li>Manage evaluation and placement agreements and assist in coordinating capital equipment sales demonstrations in partnership with Sales and Operations.</li><li>Track demo equipment and coordinate related logistics.</li><li>Drive the order fulfillment process by acting as a liaison between customers and internal resources to ensure on-time delivery.</li><li>Partner with Operations to expedite parts or materials as needed to meet customer requirements.</li><li>Prepare and review documentation for domestic and international shipments, such as Commercial Invoices (CI), Certificates of Origin (COO), Certificates of Conformance (COC), Shipper&rsquo;s Letters of Instruction (SLI), and Dangerous Goods documentation.</li><li>Send delivery notifications to internal and external customers, as required.</li><li>Coordinate pick-ups and shipments with freight forwarders.</li><li>Serve as a primary point of contact for order-related inquiries and issue resolution, including out-of-box failures, complaints, and shipping discrepancies.</li></ul>
Required Skills &amp; Competencies 
<ul><li>Excellent follow-through skills, interpersonal skills, hardworking, a self-starter, and a problem solver. Must have excellent attention to detail and accuracy.</li><li>Proven ability to multitask, prioritize, and perform efficiently in a fast-paced environment.</li><li>Must be able to work independently and in a team environment.</li><li>Prior certification or knowledge of Hazardous Material or Dangerous goods shipments.</li><li>Strong customer service skills with the ability to professionally interact with internal and external customers.</li><li>Ability to identify, handle, and appropriately escalate customer issues promptly.</li><li>Strong data entry, written, and verbal communication skills.</li><li>Self-starter with strong problem-solving abilities; able to work independently and as part of a team.</li><li>Dependable, responsible, and reliable with a positive, can-do attitude.</li><li>Ability to remain calm and professional when interacting with upset or frustrated customers.</li><li>Proficiency in using CRM or Manufacturing systems, databases, spreadsheets, email, and related tools to perform required tasks.</li></ul>
Education, Training, Experience 
<ul><li>2&ndash;3 years of experience in sales order administration, sales support, or order fulfillment.</li><li>1&ndash;2+ years of export documentation preparation experience required.</li><li>Intermediate to advanced proficiency in Microsoft Excel.</li><li>Must obtain and maintain Dangerous Goods shipment certification for Lithium batteries.
</li></ul>ZOLL is an equal opportunity employer and is committed to building a diverse and inclusive workforce.At ZOLL, we're passionate about improving patient outcomes and helping save lives. 
 
We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. 
 
The Circulation division of ZOLL Medical Corporation is focused on &quot;beating heart&quot; therapies for hospitals. Post-cardiac arrest, STEMI heart attack, and severe fever are some of the applications of ZOLL's unique devices. Fully integrated, ZOLL Circulation researches, develops, manufactures, and sells novel technologies includes ZOLL Temperature Management Solutions and TherOx SSO2 Therapy. Temperature Management Solutions empower physicians to &quot;prescribe&quot; a temperature and achieve it. TherOx SSO2 Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks. 
 
Job Summary 
 
The Circulation division of ZOLL Medical Corporation is focused on heart therapies and neuro protection for hospitals. STEMI heart attack and severe fever are some of the applications of ZOLL's unique devices. Fully integrated, ZOLL Circulation research, develops, manufactures, and sells novel technologies including ZOLL Temperature Management Solutions and TherOx SSO2 Therapy. Temperature Management Solutions empower physicians to &quot;prescribe&quot; a temperature and achieve it. TherOx SSO2 Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks 
 
Essential Functions<ul><li>
Provide world-class level customer service experience to both internal and external customers.</li><li>
Process all orders received from order review, order entry into Great Plains, to PO receipt and shipping transaction in Oracle.</li><li>
Process internal in-service and service order requests, including service depot, evaluation and demo orders.</li><li>
Drive the order fulfillment process as liaison between customers and internal resources to ensure timely delivery of orders. This includes working with Operations to expedite parts or materials needed to meet customer requirements.</li><li>
Prepare documentation required to ship orders both domestically and internationally.</li><li>
Send out delivery notifications to internal and external customers, as required.</li><li>
Coordinate shipments with freight forwarders.</li><li>
Act as a point of contact and engage necessary resources needed to answer or resolve order related inquiries and issues.</li><li>
Update order management processes documentation.</li><li>
Research and update customer records and installed base as necessary.</li></ul> 

Required/Preferred Education and Experience<ul><li>
3+ years of sales order administration, sales support or order fulfillment experience. required and</li><li>
1+ years of experience of export experience preferred and</li><li>
Working knowledge of U.S. export regulations and international regulatory requirements required
</li></ul> 
Knowledge, Skills and Abilities<ul><li>
Ability to utilize/develop tools including database, spreadsheet(s), email or any other means available to effectively perform the required task(s).
</li><li>Ability to professionally interact with internal and external customers, understand, handle and escalate customer problems in a timely manner.
</li><li>Excellent follow through skills, interpersonal skills, hardworking, a self-starter and problem solver. Must have excellent attention to detail and accuracy.
</li><li>Positive attitude, responsible, dependable, reliable and dedicated.
</li><li>Ability to calmly interact with angry customers. Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently.
</li><li>Strong data entry, written and verbal skills.
</li><li>Ability to multi-task and work in a fast-paced environment.
</li><li>Must be able to work independently and in a team environment.
</li></ul> 
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
The hourly pay rate for this position is:
$30.00 to $32.00
Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee&rsquo;s primary work location.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.</div>

Order Fulfillment Administrator

<div>CMS
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. 
 
ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:<ul><li>
LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.</li><li>
HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.</li><li>
TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.</li></ul> 
Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. 
 
ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career. 
 
Job Summary 
 
Field based position responsible for increased levels of revenue attainment and resolution of cases involving continuing provision of ZOLL products/services with physicians, other healthcare professionals and support staff. 
 
Essential Functions<ul><li>
Visit ZOLL customers and accounts in the field to ensure continuity of provision of ZOLL&rsquo;s medical devices for clinically appropriate cases. Determine independently and work collaboratively with office staff/healthcare provider to bring patient&rsquo;s case to the staff&rsquo;s attention as appropriate, including following: 
 
Prioritize competing objectives (patient&rsquo;s plan of care, any potential transition of care, reorder documentation and possible end of use) based on independent clinical acumen and knowledge of ZOLL&rsquo;s medical devices to determine the best path forward for patient&rsquo;s care and advise providers or their staff accordingly. 
 
Utilize individualized analysis and the Plan of Care, proactively, to make provider&rsquo;s or their staff aware of patient&rsquo;s next level of care and how ZOLL&rsquo;s medical devices may play a role. Collaborate with ZOLL TM/RM to ensure that a patient within a geography is receiving the appropriate level of service with regard to ZOLL&rsquo;s medical devices with minimal disruption. 
 
Manage the follow-up process by working with other departments, such as National Accounts, as they work closely with payers to drive efficiencies within the payer&rsquo;s environment. 
 
Maintain working knowledge of potential clinical and other value propositions based on ZOLL products and services. 
 
Ensure timely processing of required documentation to prevent delays in the appropriate provision of services and products and reduce risk to recurring revenue streams.</li><li>
Develop and maintain full working knowledge of a significant volume of specific and highly varied payor requirements and ensure compliance with such requirements in order to increase realization of reimbursement payments to the company.</li><li>
Provide ongoing education and training to hospital and office staff on medical device order requirements and workflows to achieve operational efficiencies.</li><li>
Responsible for improved claims billing yield within a defined geography consisting of assigned accounts, including eligibility for potential bonus incentive opportunities based on same.</li><li>
Assist with departmental projects and special tasks when assigned (e.g., Pilot Teams).</li><li>
Achieve and maintains acceptable performance metrics.</li><li>
Comply with Standard Operating Procedures, and maintain working knowledge of applicable healthcare related regulations, particularly HIPAA.</li><li>
Participate in any and all reasonable work activities as assigned and deemed appropriate by management.</li><li>
Additional duties as assigned by management.</li></ul> 
Required/Preferred Education and Experience<ul><li>
High School Diploma /GED required</li><li>
Bachelor's Degree From a four-year college or university or equivalent combination of education and experience in sales.</li><li>
Healthcare/Medical Device (Clinical or Billing) experience preferred</li><li>
Experienced ability to navigate Hospital and Clinic/Practice environments defined as proficiently navigating hospital flow, document collection, along with competent and confident provider and patient interaction.</li><li>
Ability to proactively plan and work autonomously in close collaboration and communication with others</li><li>
A high sense of urgency and flexibility to one&rsquo;s schedule</li><li>
Superior organizational skills with the ability to multi-task</li><li>
Problem solving mentality, while being accountable for each task from beginning to end.</li><li>
Proficient working knowledge of MS Office (including Power BI, Excel, Word, Outlook) &amp; Customer Relationship Management systems (Salesforce.com, Dynamics) is preferred.</li><li>
Effective team player who is also capable of working independently with strong self-motivation.</li><li>
Must have a valid driver's license</li></ul> 
Knowledge, Skills and Abilities<ul><li>
Ability to proactively plan and work autonomously in close collaboration and communication with others.</li><li>
A high sense of urgency and flexibility to one&rsquo;s schedule.</li><li>
Superior organizational skills with the ability to multi-task.</li><li>
Problem solving mentality, while being accountable for each task from beginning to end.</li><li>
Proficient working knowledge of MS Office (including Power BI, Excel, Word, Outlook) &amp; Customer Relationship Management systems (Salesforce.com, Dynamics) is preferred.</li><li>
Effective team player who is also capable of working independently with strong self-motivation.</li></ul> 
Travel Requirements<ul><li>
80% This job is a field-based position. Employee will be responsible for working daily in hospitals, doctors&rsquo; offices and other medical establishments within the assigned territory. Approximately 80% travel within a defined geography. Occasionally may be required work atypical hours (evenings and weekends) based on business needs.</li></ul> 
Physical Demands 
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.<ul><li>
Standing - Constantly</li><li>
Walking - Constantly</li><li>
Sitting - Frequently</li><li>
Lifting -</li><li>
Carrying -</li><li>
Pushing -</li><li>
Pulling -</li><li>
Talking - Constantly</li><li>
Hearing - Constantly</li><li>
Repetitive Motions -</li><li>
Eye/Hand/Foot Coordination -</li></ul> 
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
The annual salary for this position is:
$50,000.00 to $55,000.00
Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee&rsquo;s primary work location.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.</div>

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Join Zoll Medical Corporation and explore 31   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.