Qureos Mentor

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 The Software Solutions Advisor (SSA) &ndash; SLED is a strategic software and solutions advisor dedicated to enabling growth across State, Local Government, and Education (SLED) accounts. The SSA partners closely with Account Managers, and other strategic sales roles, as well as cross-functional teams to land, expand, and accelerate software solutions adoption in named accounts, focused on the mid-market and strategic SMB accounts.
 
 
 This role combines deep licensing knowledge with solution strategy, guiding customers through public sector&ndash;specific complexities such as cooperative contracts (NASPO, DIR, GSA), fiscal year budgets, grant-funded initiatives, and compliance-driven requirements within the software solutions space.
 
 
 By leveraging expertise in Microsoft GCC/GCC High, Azure Government, Office 365 Education, and other key vendor programs, the SSA helps customers modernize, adopt cloud solutions, and align technology strategies with mission outcomes.
 
 
 The SSA&rsquo;s unique contribution is in bridging licensing knowledge with technology solutions, ensuring customers achieve maximum value while the business captures incremental growth across software, services, and recurring cloud revenue.
 
 
 What you&rsquo;ll do as a Software Solutions Advisor (SLED):
 
 
 Employees employed in the role of Software Solutions Advisor (SLED) shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 
 Key Responsibilities
 
 
 
 Strategic Solutions Expertise
 
 
 <ul>
 <li>
 Serve as the primary expert on software licensing, subscription models, and cloud solutions for SLED accounts, specializing in publishers such as Microsoft, AWS, Adobe, and Google.
 </li>
 <li>
 Act as the software and solutions authority for SLED accounts, advising customers and sales teams on licensing models, cloud strategies, and assist with aligning services opportunities.
 </li>
 <li>
 Position holistic solutions (software + services) that address customer challenges while driving incremental margin and cloud adoption.
 </li>
 <li>
 Design and position integrated software and cloud solutions to address SLED-specific challenges, driving gross margin growth through licensing optimization and service opportunities.
 </li>
 <li>
 Stay current with industry news, licensing rules, product terms, and publisher announcements to maintain subject matter expertise.
 
 
 </li>
 </ul>
 Renewal &amp; Lifecycle Management
 
 
 <ul>
 <li>
 Proactively manage renewal cycles (90+ days in advance), aligning with SLED budget calendars and procurement processes.
 </li>
 <li>
 Use renewals and other time based actions and activities as a platform to expand software contracts and solutions that optimize software portfolios.
 </li>
 <li>
 Support IT departments and licensees with product needs, billing, annual compliance requirements, and updates on publisher changes.
 
 
 </li>
 </ul>
 Publisher &amp; Vendor Engagement
 
 
 <ul>
 <li>
 Serve as the subject matter expert across Microsoft, Adobe, VMSare, Google, and other publishers.
 </li>
 <li>
 Bring specialized knowledge of public sector programs (Microsoft GCC/GCC High, Azure Gov, EDU licensing, cooperative agreements) to unlock expansion opportunities.
 
 
 </li>
 </ul>
 Solutions Co-Selling with Sales
 
 
 <ul>
 <li>
 Work hand-in-hand with Account Managers on named accounts to design, position, and close software and solutions opportunities.
 </li>
 <li>
 Deliver pre-sales expertise on licensing options, service alignment, and cloud optimization.
 </li>
 <li>
 Accelerate adoption by aligning solution roadmaps to public sector mission goals (e.g., security, compliance, student outcomes).
 
 
 </li>
 </ul>
 Software Optimization Support
 
 
 <ul>
 <li>
 Lead software solutions opportunities through strategic discussions and optimization assessments that identify full stack solution opportunities to support migration, adoption, and modernization of software solutions.
 </li>
 <li>
 Drive recurring value through proactive engagement on SaaS/IaaS/PaaS workloads tailored to SLED requirements.
 
 
 </li>
 </ul>
 Customer Engagement &amp; Advisory
 
 
 <ul>
 <li>
 Build trusted advisor relationships with key SLED stakeholders, including CIOs, procurement leaders, and education administrators, through regular business reviews and status calls.
 </li>
 <li>
 Guide customers through the Land, Adopt, Expand, Renew (LAER) cycle, focusing on licensing optimization, solution adoption, and customer satisfaction.
 </li>
 <li>
 Deliver timely and effective communication on business needs, on- and off-boarding, product reports, and licensing requirements to ensure alignment with customer roadmaps.
 
 
 </li>
 </ul>
 Operational &amp; Strategic Excellence
 
 
 <ul>
 <li>
 Maintain CRM/ticketing documentation to ensure accurate tracking of renewals, expansions, and services engagements.
 </li>
 <li>
 Conduct pricing analysis and custom structuring aligned to cooperative vehicles and compliance requirements.
 </li>
 <li>
 Collaborate cross-functionally to resolve issues, mitigate risk, and capture expansion opportunities.
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 Education/Certification
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree preferred; equivalent experience considered.
 </li>
 <li>
 1 or more certifications from Microsoft, VMWare, AWS, Google, Adobe, or other publishers required (public sector&ndash;specific certifications a plus).
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 <ul>
 <li>
 3+ years in software licensing, solutions consulting, or account management.
 </li>
 <li>
 Strong understanding of software/cloud lifecycles, public sector procurement, and compliance frameworks.
 </li>
 <li>
 Excellent communication and presentation skills with the ability to influence decision-makers in government and education.
 </li>
 <li>
 Demonstrated ability to drive growth across software, solutions, and services.
 </li>
 <li>
 Demonstrated ability to provide world class customer service
 </li>
 <li>
 Demonstrated strong communication and proven ability to resolve complex issues a timely manner
 </li>
 <li>
 Ability to act quickly to issues and develop solutions
 </li>
 <li>
 Demonstrated track record of achieving productivity goals
 
 
 </li>
 </ul>
 
 Preferred Experience
 
 
 
 <ul>
 <li>
 Expertise in Microsoft public sector programs (GCC, GCC High, Azure Government, EDU).
 </li>
 <li>
 Familiarity with cooperative purchasing vehicles (NASPO, DIR, GSA).
 </li>
 <li>
 Experience positioning services in tandem with software licensing.
 </li>
 <li>
 Track record of success in SLED accounts.
 
 
 </li>
 </ul>
 Performance Metrics
 
 
 <ul>
 <li>
 Incremental Gross Margin growth across software solutions in SLED accounts.
 </li>
 <li>
 Renewal success rates and upsell/cross-sell execution.
 </li>
 <li>
 Adoption milestones (cloud migrations, managed services engagements, optimization projects).
 </li>
 <li>
 Customer satisfaction, retention, and strategic alignment outcomes.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 
 
 Shift Timings: 8:00 PM to 5:00 AM (Pakistan Time)
</div>

Software Solutions Advisor (SLED)

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 Project Coordinator is a key role to delivering customer service directly to our top tier clients in order to achieve a high degree of customer satisfaction and meeting customer&rsquo;s SLA expectations for projects. This role requires a highly-motivated individual with the ability to deal with ambiguous requests, manage on-going deployment schedules and handle multiple competing priorities.
 
 
 
 What You&rsquo;ll Do As The Project Coordinator
 
 
 
 Employees employed in the role of Project Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
 
 
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Coordination of the deployment processes.
 </li>
 <li>
 Coordinating with multiple internal teams via multiple tools (CRM, FTM, CIM, AX, Kinaxis, ServiceNow)
 </li>
 <li>
 Understand Order Processing with attention to detail including quality checking, releasing and monitoring shipment status
 </li>
 <li>
 Working in a team environment
 </li>
 <li>
 Developing firm understanding of the principles and best practices of inventory management.
 </li>
 <li>
 Managing project tools including nterprise, such as Client dashboards, Smartsheets and MS Excel
 </li>
 <li>
 Drive all deployment requirements through demand planning tools (Kinaxis) including order processing, schedule changes, order changes, and Internal changes.
 </li>
 <li>
 Project management experience is a plus
 
 
 </li>
 </ul>
 
 Education/Certification
 
 
 
 What you will bring to the team:
 
 
 Bachelor&rsquo;s degree in IT/Business Administration or any other related field
 
 
 
 Certificates/Licenses, Etc
 
 
 
 <ul>
 <li>
 N/A
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 <ul>
 <li>
 Strong customer service skills
 </li>
 <li>
 Excellent organization skills and process expertise
 </li>
 <li>
 Ability to deal with ambiguity.
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to meet aggressive deadlines
 </li>
 <li>
 Analytical with excellent problem-solving skills
 </li>
 <li>
 Very driven, team-oriented and active participant in accomplishing team goals
 </li>
 <li>
 Ability to work with little or no supervision
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 
 
 Shift Timings: 1:00 P.M to 9:30 P.M (Pk time)
</div>

Project Coordinator

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 The Microsoft Contracts Specialist serves an important role in our Partner and Product Management Team (PPM) team. They support our Microsoft Contract management function and assist Zones Sales teams in successfully delivering on various Microsoft contracting workstreams. This role requires extensive knowledge of Microsoft Enterprise Agreements (EAs) and a desire to develop software lifecycle management and licensing experience. This position will work cross-functionally with Zones sales, operations, and licensing sales teams in their selling efforts.
 
 
 
 What You&rsquo;ll Do As The Microsoft Contracts Specialist
 
 
 
 Employees employed in the role of Microsoft Contracts Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Creation and maintenance of Microsoft Contracts
 </li>
 <li>
 Manage incoming cases against Microsoft Contract-related action items
 </li>
 <li>
 Generate Microsoft Bill of Materials, upon request
 </li>
 <li>
 Quality Control Microsoft Contracts workstreams as needed
 </li>
 <li>
 Act as subject matter expert, provide guidance on the Microsoft Contract process
 </li>
 <li>
 Develop and maintain levels of expertise in Microsoft licensing and products
 </li>
 <li>
 Provide appropriate, timely and accurate communications to management, and be prepared to handle any special and ongoing tasks as assigned.
 
 
 </li>
 </ul>
 
 Education/Certification
 
 
 
 What you will bring to the team:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration or related field
 
 
 </li>
 </ul>
 
 Certificates/Licenses, Etc
 
 
 
 <ul>
 <li>
 Microsoft MCP &ndash; Large Organizations
 </li>
 <li>
 Microsoft P-CE (Commercial Ex&eacute;cutive)
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 <ul>
 <li>
 Experience working with Microsoft software licenses
 </li>
 <li>
 Experience working with ticketing systems
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Demonstrated ability to provide world class customer service
 </li>
 <li>
 Demonstrated strong communication and proven ability to resolve complex issues a timely manner
 </li>
 <li>
 Ability to act quickly to issues and develop solutions
 </li>
 <li>
 Demonstrated track record of achieving productivity goals
 
 
 </li>
 </ul>
 
 Preffered Experience
 
 
 
 <ul>
 <li>
 Microsoft program and product licensing knowledge
 </li>
 <li>
 Microsoft licensing terms and conditions knowledge
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 
 
 Job timings: 8:00 PM to 5:00 AM (Pk time)
</div>

Microsoft Contracts Specialist

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 Sourcing Manager will be accountable for sourcing the right product at the right time, in the right quantity, and at the right cost by effectively leading cross-functional sourcing teams across domains, including Hardware, Software, Cost &amp; Availability, and the Pricing Desk.
 
 
 
 What You&rsquo;ll Do As The Sourcing Manager
 
 
 
 Employees employed in the role of Sourcing Manager shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 Key Responsibilities
 
 
 
 Strategic Sourcing
 
 
 
 <ul>
 <li>
 Oversee Hardware Sourcing, Software Sourcing, Cost and Availability, and Pricing Desk operations, ensuring accurate and timely response by the teams via KPI SLA attainment.
 </li>
 <li>
 Ensure compliance with the company&rsquo;s sourcing policies by making sure business runs through preferred partners.
 </li>
 <li>
 Cost management using different sourcing strategies, including but not limited to deal-registration, rebate programs, promotions, and extended payment terms with distribution.
 </li>
 <li>
 Develop and execute sourcing strategies that align with business goals and category-specific needs.
 </li>
 <li>
 Collaborate with Finance, Sales, Product Information Management, and Legal teams to align sourcing strategies with broader organizational objectives.
 </li>
 <li>
 Manage and mentor a team of sourcing specialists, pricing analysts, and program specialists across domestic and international locations.
 </li>
 <li>
 Foster a culture of accountability, continuous improvement, and professional development.
 
 
 </li>
 </ul>
 Supplier &amp; Vendor Management
 
 
 <ul>
 <li>
 Lead negotiations with suppliers and distributors to secure favorable terms across price, availability, delivery timelines, return policies, and service levels.
 </li>
 <li>
 Build and maintain strong supplier relationships to ensure consistent quality, innovation, and responsiveness.
 </li>
 <li>
 Monitor supplier performance using KPIs and initiate corrective actions when necessary.
 </li>
 <li>
 Identify and onboard new distribution partners to improve overall product offering and reduce costs to clients.
 </li>
 <li>
 Responsible for sending RFPs to the distribution channel for manufacturers and publishers to achieve company Volume Incentives, Rebates, and Total Cost of Ownership (TCO) objectives.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, or MBA
 </li>
 <li>
 10+ years of progressive experience in strategic sourcing, procurement, or supply chain management.
 </li>
 <li>
 Strong understanding of global sourcing practices, pricing models
 </li>
 <li>
 Proficiency in using Microsoft Dynamics 365.
 </li>
 <li>
 Exceptional negotiation, communication, and management skills.
 </li>
 <li>
 Data driven management using KPIs to drive internal and vendor process improvements.
 </li>
 <li>
 Ability to lead cross-functional teams
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 
 
 Shift Timings: 8:00 PM to 5:00 AM (Pakistan Time)
</div>

Manager Sourcing

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 The Customer Service Representative will be responsible for answering incoming customer telephone calls, emails, and ZAC cases regarding post-sales issues, either with a solution, verification of defective product and/or referral to the manufacturer.
 
 
 What you&rsquo;ll do as the Customer Service Representative
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Maintain performance standards of telephone, email, and ZAC cases support set by Customer Service Supervisor
 </li>
 <li>
 Research each customer&rsquo;s problem to ensure customer satisfaction.
 </li>
 <li>
 Call back customers who left messages during scheduled callback times.
 </li>
 <li>
 Track each customer call with entries into ZAC.
 </li>
 <li>
 Document and track calls and follow up with notes.
 </li>
 <li>
 Increase technical knowledge, troubleshooting and customer service skills through self-paced training and workshop participation.
 </li>
 <li>
 Assist with other projects as necessary.
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 What will you bring to the team:
 
 
 <ul>
 <li>
 Complete Bachelor&rsquo;s Degree
 </li>
 <li>
 Excellent customer service skills, positive attitude and accessories, logical troubleshooting skills, comfortable in a fast paced &amp; dynamic environment
 </li>
 <li>
 Previous experience w/telephone customer service
 </li>
 <li>
 Excellent customer service skills
 </li>
 <li>
 Excellent typing and writing skills.
 </li>
 <li>
 Basic CRM knowledge
 </li>
 <li>
 Logical troubleshooting and organizational skills
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 
 
 Job timings: 8:00 PM to 05:00 AM (Pk time)
</div>

Customer Service Representative

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 
 
 What you&rsquo;ll do as the Client Success Manager 1:
 
 
 Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner
 </li>
 <li>
 Create quotes and orders flawlessly.
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Quote delivery
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Order placement
 </li>
 <li>
 Continuously monitor open orders and expedite where needed
 </li>
 <li>
 Provide comprehensive and timely communication to customers and Sales
 </li>
 <li>
 Relationship Building &ndash; Develop solid relationships with Zones customers.
 </li>
 <li>
 Interact with customers on a daily basis.
 </li>
 <li>
 Establish relationships with multiple people in multiple departments
 </li>
 <li>
 Constantly communicate outstanding orders, constraints and alternatives.
 </li>
 <li>
 Coordinate and encourage Zones team member interactions with accounts
 </li>
 <li>
 Customer Service &ndash; Provide for Customer operational and reporting needs.
 </li>
 <li>
 Provide proactive action to provide 5 star service.
 </li>
 <li>
 Have a complete understanding of the Zones Service Catalog
 </li>
 <li>
 Be the first and primary line of contact on all customer issues and concerns
 </li>
 <li>
 Engage Sales to coordinate communication of service and needs.
 </li>
 <li>
 Ensure that timely and impactful reporting is provided to the customer
 </li>
 <li>
 Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.
 </li>
 <li>
 Ensure custom catalog maintenance on Zones Connect
 </li>
 <li>
 Process project worksheets for inventory allocations
 </li>
 <li>
 Monitor and coordinate inventory management activities. (Hardware)
 </li>
 <li>
 Monitor and provide support activities on Customer contracts (Software)
 </li>
 <li>
 Project Management &ndash; Conduct account planning and coordination of needs.
 </li>
 <li>
 Actively participate in pipeline growth and maintenance activities
 </li>
 <li>
 Uncover future needs through constant value driven interactions.
 </li>
 <li>
 Understand account dynamics and look for ways to increase profitability
 </li>
 <li>
 Understand Zones automation capabilities and look for opportunities to provide those services to customers.
 </li>
 <li>
 Coordinate with PMO or Enterprise Operations on new customer roll outs
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 Experience in Enterprise level sales
 </li>
 <li>
 Strong customer service skills and commitment to meet or exceed customer requirements
 </li>
 <li>
 Excellent organization skills and process expertise
 </li>
 <li>
 Ability to work in a fast-paced environment and meet aggressive deadlines
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to negotiate, influence, and persuade
 </li>
 <li>
 Analytical with excellent problem-solving skill
 </li>
 <li>
 Ability to work with little or no supervision
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 
 
 Job timings: 8:00 PM to 5:00 AM (Pk time)
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Client Success Manager – 1

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 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 We are seeking a proactive and organized Admin Executive to join our team. The ideal candidate will have significant experience in handling administrative tasks, implementing procurement strategies, managing vendor relationships, and ensuring smooth coordination of events. The role requires a strong attention to detail, excellent negotiation skills, familiarity and comfort in using ERP systems and Microsoft Office.
 
 
 
 What You&rsquo;ll Do As The Admin Executive
 
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
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 Administrative Support:
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 Oversee day-to-day administrative operations and provide support to the Admin Manager.
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 Maintain accurate documentation of office supplies, facilities, f ixed assets and other administrative records.
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 Coordinate with internal departments to ensure all admin-related requests are handled promptly and efficiently.
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 Procurement and Vendor Management:
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 Implement procurement strategies to optimize cost, quality, and timely delivery of goods and services.
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 Maintain updated records of orders, delivery schedules, and vendor details.
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 Establish and maintain strong relationships with vendors and service providers.
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 Negotiate prices, contracts, and terms with vendors to achieve the best value for the organization.
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 Inventory and Asset Management:
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 Oversee inventory control and ensure accurate tracking of all office supplies and equipment.
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 Implement best practices for inventory management, including periodic audits and reordering of assets and supplies.
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 Ensure proper documentation and upkeep of f ixed asset records.
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 Event Coordination:
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 Coordinate, and execute events of various nature, whether indoor or outdoor, such as team-building activities, corporate meetings, and other organizational events.
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 Liaise with vendors, venues, and internal teams to ensure all event requirements are met.
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 Manage event logistics, including budgeting, scheduling, and post -event evaluation.
 
 
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 What You Will Bring To The Team
 
 
 
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 Bachelor&rsquo;s degree in business administration, Management, or a related f ield.
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 Minimum of 5-8 years of experience in administration, procurement or event management.
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 Strong organizational and multitasking abilities.
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 Excellent communication and negotiation skills.
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 Knowledge and prior experience of bookkeeping is a plus.
 </li>
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 Proficiency in MS Office and familiarity with ERP systems.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 
 
 Job timings: Rotational Shifts
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Administration Executive

Join Zones IT Solutions and explore 15   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.