Qureos Mentor

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business, ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 Position Overview
 
 
 The Backend Developer will be a key member of the digital transformation team at Zones. We are looking for individuals who want to grow professionally and make an impact on the business transformation of a $2 billion USD company.
 
 
 Zones Digital is tasked with building and innovating functionality that delights our clients and drives our colleagues performance. Here, Zones "intrapreneurs" work with Zones' business leaders, industry partners, and customers to develop and scale innovative ideas into valuable functionalities. Our mission is to radically accelerate digital innovation through collaboration and rapid experimentation that delivers connected, integrated, and automated technology solutions to businesses worldwide.
 
 
 
 What You&rsquo;ll Do As The Backend Developer
 
 
 
 Employees employed in the role of Backend Developer shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
 
 
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 BS/MS in Computer Science or related field, and or relevant experience.
 </li>
 <li>
 3+years of progressive engineering experience.
 </li>
 <li>
 3+ years of experience as a Backend API developer for enterprise software.
 </li>
 <li>
 3+ years of experience in software development, building e-commerce software.
 </li>
 <li>
 Hands-on experience with any of the following: C/C++, PHP, Python, Rust, etc.
 </li>
 <li>
 API design and integration experience with REST or GraphQL.
 </li>
 <li>
 Expert-level working experience with messaging systems like NATS, KAFKA, GRPC, etc.
 </li>
 <li>
 Strong computer science fundamentals and good knowledge of various design patterns such as MVVM, MVC, etc.
 
 
 </li>
 </ul>
 
 Zones Offers a Comprehensive Benefits Package
 
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 
 
 Shift Timings: 7:00 PM to 4:00 AM (Pakistan Time)
</div>

Backend Developer

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 Project Coordinator is a key role to delivering customer service directly to our top tier clients in order to achieve a high degree of customer satisfaction and meeting customer&rsquo;s SLA expectations for projects. This role requires a highly-motivated individual with the ability to deal with ambiguous requests, manage on-going deployment schedules and handle multiple competing priorities.
 
 
 
 What You&rsquo;ll Do As The Project Coordinator
 
 
 
 Employees employed in the role of Project Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
 
 
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Coordination of the deployment processes.
 </li>
 <li>
 Coordinating with multiple internal teams via multiple tools (CRM, FTM, CIM, AX, Kinaxis, ServiceNow)
 </li>
 <li>
 Understand Order Processing with attention to detail including quality checking, releasing and monitoring shipment status
 </li>
 <li>
 Working in a team environment
 </li>
 <li>
 Developing firm understanding of the principles and best practices of inventory management.
 </li>
 <li>
 Managing project tools including nterprise, such as Client dashboards, Smartsheets and MS Excel
 </li>
 <li>
 Drive all deployment requirements through demand planning tools (Kinaxis) including order processing, schedule changes, order changes, and Internal changes.
 </li>
 <li>
 Project management experience is a plus
 
 
 </li>
 </ul>
 
 Education/Certification
 
 
 
 What you will bring to the team:
 
 
 Bachelor&rsquo;s degree in IT/Business Administration or any other related field
 
 
 
 Certificates/Licenses, Etc
 
 
 
 <ul>
 <li>
 N/A
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 <ul>
 <li>
 Strong customer service skills
 </li>
 <li>
 Excellent organization skills and process expertise
 </li>
 <li>
 Ability to deal with ambiguity.
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to meet aggressive deadlines
 </li>
 <li>
 Analytical with excellent problem-solving skills
 </li>
 <li>
 Very driven, team-oriented and active participant in accomplishing team goals
 </li>
 <li>
 Ability to work with little or no supervision
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 
 
 Shift Timings: 8:00 P.M to 5:00 A.M (Pk time)
</div>

Project Coordinator

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 The Operations Specialist - Cloud Billing will be responsible for working with our extended teams in Cloud Commerce and Zones Cloud platform teams in designing, implementing cloud and software billing operational processes to optimize efficiency with minimal manual intervention. This role will capture the required details for subscriptions and offers and align the required data points to define terms, Billing, Pricing, Subscription Periods, Notification Schedules, Recurring fees, etc. This candidate needs to be able to communicate to multiple people internal and external to the organization. The role needs a keen eye for detail, a passion for process improvement and the ability to think critically in ambiguous situations.
 
 
 What you&rsquo;ll do as the Operations Specialist &ndash; Cloud Billing:
 
 
 Employees employed in the role of Operations Specialist &ndash; Cloud Billing shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Coordinate with key internal stakeholders within Zones regarding automated flow of subscriptions, orders, billing, and pricing
 </li>
 <li>
 Designing and implementing cloud and software billing processes to optimize efficiency and accuracy, facilitate automation of billing and customer self-service.
 </li>
 <li>
 Collaborating with cross-functional teams (PPM, CSD, and ZCP) to identify opportunities for automated flow process optimization and minimize manual uplift.
 </li>
 <li>
 Analyzing billing data and generating reports to support decision-making and forecasting.
 </li>
 <li>
 Ensuring compliance, identifying gaps and proactively executing plan of action.
 </li>
 <li>
 Coordinate with key external stakeholders from our manufacturer partners to ensure operational and technical readiness in the Zones Cloud platform
 </li>
 <li>
 Implement, develop, and maintain operational processes to drive program success
 
 
 </li>
 </ul>
 
 Education/Certification
 
 
 
 What you will bring to the team:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree and business, IT &ndash; or related field
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 <ul>
 <li>
 E- commerce experience (subscription order processing, SaaS application order processing)
 </li>
 <li>
 Experience with any of the following Subscription Sales and Management SaaS Platforms or Hosting applications, or with any of the Cloud Brokerage Sales, Provisioning, Management platforms is valued; AppDirect, PAX8, Tech-Data StreamOne, SoftwareOne PyraCloud, Ingram Micro Cloud Marketplace, iPortalis, ActivePlatform, Cloudmore, Nuvolex, Cloudfx, Aria Systems, Zuora Subscription Billing, Aspera Office 365 Cloud Subscription Management platform
 </li>
 <li>
 Finance, accounting, Dynamics AX and CRM are a plus
 </li>
 <li>
 Strong Communication skills
 </li>
 <li>
 Able to communicate professionally and clearly through all communication forums (i.e. Skype for business, email, and phone).
 </li>
 <li>
 Manage escalations in a professional manner
 </li>
 <li>
 Reporting
 </li>
 <li>
 Weekly, monthly and Ad-hoc reconciliation reporting
 </li>
 <li>
 Recurring task management
 </li>
 <li>
 Maintain timely rigor for operational processes
 </li>
 <li>
 Provide detailed and relevant feedback to leadership
 </li>
 <li>
 Ongoing maintenance of documented processes
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 
 
 Job timings: 8PM &ndash; 5AM (PK time)
</div>

Operations Specialist - Cloud Billing

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 We are seeking an Operations &amp; Reporting Analyst to support business operations for Zones&rsquo; global solutioning and architecture team. Primary responsibilities of this individual include setting up and running the reporting function, managing opportunity intake and maintaining associated technology platforms. You are the ideal candidate if you are detail-oriented, passionate about system functionality and process improvement, and enjoy working in a dynamic, fast-paced environment. If you want to drive efficiency &amp; transparency, sustainable improvements, and be part of a fun and highly collaborative team, this is the career opportunity for you.
 
 
 What you&rsquo;ll do as the Operations &amp; Reporting Analyst:
 
 
 Employees employed in the role of Operations &amp; Reporting Analyst shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Schedule and participate in opportunity qualification meetings, review documentation and set up SharePoint / Teams for assignments and collaboration
 </li>
 <li>
 Work with stakeholders &amp; leaders to capture key actions and follow up for closure
 </li>
 <li>
 Data gathering &amp; organization &ndash; Develop and maintain operational reports and dashboards to support decision-making and performance tracking by curating data from multiple sources
 </li>
 <li>
 Data Analysis: Analyzing data to identify trends, patterns, and insights that can inform business decisions
 </li>
 <li>
 Report and Dashboard Creation: Developing reports, dashboards, and visualizations to effectively communicate data and insights to stakeholders
 </li>
 <li>
 Identifying and resolving data inconsistencies or issues, ensuring data quality.
 </li>
 <li>
 Developing or refining analytical tools and systems to improve data collection and analysis processes.
 </li>
 <li>
 Utilize tools such as Microsoft D365, SharePoint, Excel, and ServiceNow to support business operations and reporting needs.
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 5+ years of experience in data analysis, reporting, or business intelligence.
 </li>
 <li>
 Bachelor's degree in a relevant field, such as statistics, data analytics, or business administration.
 </li>
 <li>
 Certifications: in relevant data analysis software or techniques
 </li>
 <li>
 Proficiency in Microsoft Dynamics 365 (D365) for data management and reporting
 </li>
 <li>
 Advanced Microsoft Excel skills, including pivot tables, formulas, and Power Query
 </li>
 <li>
 Experience with SharePoint for content management and collaboration
 </li>
 <li>
 Familiarity with ServiceNow or similar IT service management platforms
 </li>
 <li>
 Experience with reporting tools such as Power BI is a plus
 </li>
 <li>
 Understanding of data integrity principles and database concepts
 </li>
 <li>
 Knowledge of automation tools such as Power Automate or Alteryx is a plus
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Ability to write and maintain clear process and technical documentation
 </li>
 <li>
 Effective communication and stakeholder engagement skills
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 
 
 Shift Timings: 8:00 P.M to 5:00 A.M (Pk time)
</div>

Operations & Reporting Analyst

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 The Inside Solutions Architect is a presales resource that leads the consultative discovery of the client&rsquo;s business goals, objectives, and challenges, and then translates them into effective technology solutions. The primary objective of the ISA is to increase the growth of revenue and margin from opportunities in their respective solution environment.
 
 
 The Digital Workplace Inside Solution Architect (ISA) position focuses on supporting ZONES Account Executives (AE), Account Managers (AM), Advanced Technology Executives (ATE), Client Executives (CE), and Solution Architects (SA) with all presales assistance, Bill of Material (BoM) creation, ZONES quote creation and providing general technical answers on all supported Solution Areas. The primary responsibility as an ISA is to architect and sell products, solutions, and services. The ISA works as a trusted advisor and subject matter expert for his clients and Zones&rsquo; sales teams.
 
 
 What you&rsquo;ll do as the Inside Solutions Architect Digital Workplace:
 
 
 Employees employed in the role of Inside Solutions Architect Digital Workplace shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Own the technical relationship with clients on assigned opportunities from small/mid-market &amp; enterprise level accounts.
 </li>
 <li>
 Supports AE&rsquo;s, AM&rsquo;s, ATE&rsquo;s, CE&rsquo;s, and SA&rsquo;s by performing all presales activities required to complete the solution design. These activities include submitting Deal Registrations, creating BoM&rsquo;s, securing ZONES solution costs from OEM or Distributor, creation Visio diagrams on complex solutions, building a quote in ZONES CRM and validating the solution accuracy prior to delivery.
 </li>
 <li>
 Conducts discovery calls to scope customer&rsquo;s requirements/pain points and use that information to design appropriate solution.
 </li>
 <li>
 Conduct required assessments on customer&rsquo;s environment/systems to drive assessment led selling.
 </li>
 <li>
 Demonstrate strong business acumen and deep understanding of client&rsquo;s IT related business goals and challenges through presentations to ensure proper translation of the client&rsquo;s needs into solutions.
 </li>
 <li>
 Review quotes/configurations prior to delivery to the Customer to ensure accuracy and minimize costly returns and Customer satisfaction issues
 </li>
 <li>
 Build in-depth knowledge of clients' technical and business priorities, challenges and initiatives that can be translated into solution opportunities.
 </li>
 <li>
 Identify and recommend upsell/cross-sell opportunities to help maximize solution revenue and margin potential
 </li>
 <li>
 Display a positive, can-do attitude, willing to help others and take initiative to improve internal processes and documentation.
 </li>
 <li>
 Responsible for developing and proposing technology solutions that meet customers' needs.
 </li>
 <li>
 Sell solutions across technology lifecycle (Discover, Assess, Solution, Migrate and Manage).
 </li>
 <li>
 Keep pipeline, forecast, time and billing, project and activity reporting current based on defined tools and meeting submittal deadlines.
 </li>
 <li>
 Maintain certifications necessary to enable Zones to resell the products and maintain the highest level of vendor rebates and secure the lowest cost.
 </li>
 <li>
 Develop a deep understanding of Zones&rsquo; services catalog.
 
 
 </li>
 </ul>
 
 Education Requirement
 
 
 
 What you will bring to the team:
 
 
 BA/BS in Engineering, Computer Science, Management Information Systems, or related field or equivalent experience.
 
 
 
 Required Experience
 
 
 
 <ul>
 <li>
 Minimum of 3 years in an IT sales and/or presales support role
 </li>
 <li>
 Excellent written, presentation, and verbal communication skills.
 </li>
 <li>
 Ability to communicate effectively with clients, colleagues, and management.
 </li>
 <li>
 Demonstrates a high level of responsiveness to the customer.
 </li>
 <li>
 Strong interpersonal, teaming, leadership, creativity, influencing, problem solving, and conflict resolution skills required.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 <ul>
 <li>
 You have a deep understanding of digital workplace technologies and hardware from vendors like Dell, HP, Lenovo, Apple, Microsoft, etc
 </li>
 <li>
 You are flexible, dependable, a self-starter, and capable of quickly learning new products and technologies.
 </li>
 <li>
 You have experience selling advanced technology products and/or services.
 </li>
 <li>
 Drive sales with technical expertise, account management skills, sales ability, and exceptional customer focus.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 
 
 Job timings: 8:00PM &ndash; 5:00AM (Pk time)
 
 
</div>

Inside Solutions Architect - Digital Workplace

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 The Field Dispatch Queue Manager will oversee all field service requests, incidents, and problems while managing support operations and scheduling. This position ensures adherence to service-level agreements (SLAs) by coordinating with internal teams and subcontractors, developing ticket escalation processes, and performing quality assurance checks. This role also includes managing and training Field Technicians, maintaining documentation, and ensuring support efficiency.
 
 
 What you&rsquo;ll do as the Field Dispatch Queue Manager:
 
 
 Employees employed in the role of Field Dispatch Queue Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Oversee all requests, incidents, and problems.
 </li>
 <li>
 Manage and coordinate urgent and complicated support issues.
 </li>
 <li>
 Act as escalation point for all requests and incidents.
 </li>
 <li>
 Develop and mature ticket escalation processes to ensure free flowing escalation and information within the organization.
 </li>
 <li>
 Assist in determining root cause of issues and communicate appropriately to internal and external customers and team members.
 </li>
 <li>
 Manage scheduling of Field Technicians to meet customer SLA requirements.
 </li>
 <li>
 Provide onboarding, training, and support for Field Technicians.
 </li>
 <li>
 Perform staff scheduling to ensure support coverage during all shift hours and on-call periods as required.
 </li>
 <li>
 Perform quality assurance checks and team assessments to ensure:
 </li>
 <li>
 Performance of the complete scope of services as outlined in the SOW.
 </li>
 <li>
 Provide data and reporting of SLAs, KPIs and trends on a weekly, monthly, and quarterly basis.
 </li>
 <li>
 Oversee metrics to develop strategies for continuous improvement.
 </li>
 <li>
 Be available for all escalations and questions as a dedicated technical support resource.
 </li>
 <li>
 Route and manage subcontractor work orders.
 </li>
 <li>
 Work within proprietary systems to track, manage, and communicate work status.
 </li>
 <li>
 Collect and validate appropriate deliverables upon completion for delivery to project manager.
 </li>
 <li>
 Oversee a team of Coordinators to manage performance and efficiency.
 </li>
 <li>
 Train incoming team members on all systems and platforms.
 </li>
 <li>
 Build internal training manuals specific to customer needs.
 </li>
 <li>
 Ensure policies, processes and procedures are documented and in place for support team reference.
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 The following are the experience and key skills required for the position:
 
 
 
 Mandatory
 
 
 
 <ul>
 <li>
 5+ years&rsquo; experience with PC systems, related peripherals, common software programs, and Operating Systems.
 </li>
 <li>
 Previous experience in leading a team of support desk professionals with a focus on efficiency and documented success.
 </li>
 <li>
 Strong interpersonal and customer service skills.
 </li>
 <li>
 Ability to communicate internally and externally on all levels and through all mediums.
 </li>
 <li>
 Ability to effectively prioritize and execute tasks in a high-pressure environment.
 </li>
 <li>
 Ability to work and adapt to change in a fast-paced environment.
 </li>
 <li>
 Excellent written and verbal communication skills.
 
 
 </li>
 </ul>
 
 Desired
 
 
 
 <ul>
 <li>
 Experience with Service Desk tool suites.
 </li>
 <li>
 Concepts of networking fundamentals.
 </li>
 <li>
 Experience with ServiceNow.
 </li>
 <li>
 Resource supervisory experience.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 
 
 Job Timings: 8:00 PM to 5:00 AM (Pk time) and it&rsquo;s a rotational shift position.
</div>

Field Dispatch Queue Manager

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 As a Cloud Technical Specialist at Zones, you'll deliver exceptional service to our clients. You'll be the first point of contact for various customer engagements, providing comprehensive technical support for Microsoft 365 applications and Azure administration. This role requires strong communication skills and the ability to work flexible shifts.
 
 
 
 What You&rsquo;ll Do As a Cloud Technical Specialist
 
 
 
 Employees employed in the role of Cloud Technical Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
 
 
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 Provide white-glove service to Zones clients, addressing Microsoft 365 and Azure-related issues.
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 Serve as the initial contact for customer engagements, guiding them through account details and troubleshooting technical issues.
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 Work on Azure administration tasks such as subscription management, VM management, authentication, VPN configuration, and network monitoring.
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 Establish strong relationships with customers and colleagues, adapting to changing situations.
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 Stay up-to-date with technological changes through training and support calls, handling issues related to various cloud platforms and technologies.
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 Work independently and provide guidance to new team members.
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 Troubleshoot and document incidents, identify root causes, and implement preventive measures.
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 Ensure timely resolution of issues, adhering to SLAs.
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 Act as a subject matter expert across supported areas and coordinate issue resolutions.
 
 
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 What You Will Bring To The Team
 
 
 
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 Bachelor&rsquo;s degree in Computer Science or any related field.
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 Strong client-facing communication skills, including the ability to communicate with all levels of management.
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 1 to 3 years of experience in Microsoft Office 365, Azure, Intune, Windows Active Directory, Azure AD, Windows Server, Windows OS, and PowerShell.
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 Understanding of computer systems and mobile devices for troubleshooting.
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 Experience with cloud and hybrid infrastructures, Microsoft 365 Security, Azure Security, and Enterprise Mobility + Security.
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 Knowledge of Windows, SQL, and Exchange Server preferred.
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 Experience with defining and refining business processes focused on high-quality support.
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 Certifications in Microsoft technologies preferred.
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 Familiarity with ticketing systems such as Service-Now, Zendesk, Jira, or Freshdesk.
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 Ability to work independently in a fast-paced environment.
 
 
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 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 
 
 Shift Timings: 8:00 P.M to 5:00 A.M (Pk time) Rotational Shifts
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Cloud Technical Specialist

Join Zones IT Solutions and explore 15   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.