Qureos Mentor

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 The O2C Lead (Order-to-Cash) is responsible for managing receivables performance while handling key customer accounts, credit queues management, bank management and supporting the team. The role focuses on resolving escalations, improving collection outcomes, and ensuring receivables are actively monitored and controlled.
 
 
 
 What You&rsquo;ll Do As An O2C Lead (Order-to-Cash)
 
 
 
 Employees employed in the role of O2C Lead shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Manage a portfolio of key customer accounts and oversee complex, high‑risk collection cases to mitigate exposure and support cash‑flow objectives
 </li>
 <li>
 Ensure adherence to approved Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) for sales orders in credit queues, including timely review and release
 </li>
 <li>
 Act as the primary escalation point for critical customer, payment, and internal O2C issues, owning resolution of high‑impact disputes and delays
 </li>
 <li>
 Review cash application activities and validate the accuracy of customer account balances, ensuring discrepancies are identified and resolved promptly
 </li>
 <li>
 Monitor Accounts Receivable aging and lead targeted actions to reduce overdue, aged, and high‑value balances
 </li>
 <li>
 Prepare, review, and lead weekly AR Aging discussions with collections team members, providing direction, accountability, and follow‑up on action plans
 </li>
 <li>
 Guide, coach, and support team members on effective collections strategies, dispute handling, and professional customer communications
 </li>
 <li>
 Review customer follow‑ups and collection activities to ensure consistency, quality, and compliance with collections policies
 </li>
 <li>
 Partner closely with Sales, Operations, PMO, and cross‑functional &amp; regional teams to resolve disputes, remove payment barriers, and improve collection outcomes
 </li>
 <li>
 Identify recurring delays, dispute drivers, and process inefficiencies within the O2C cycle, and support continuous improvement initiatives
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 What you will bring to the team:
 
 
 <ul>
 <li>
 3 &ndash; 5 years of experience as Lead Accounts Receivable / O2C
 </li>
 <li>
 Strong experience of managing:
 </li>
 <ul>
 <li>
 Customer collections
 </li>
 <li>
 Dispute handling
 </li>
 </ul>
 <li>
 Ability to handle escalations and complex customer scenarios
 </li>
 <li>
 Experience supporting or guiding team members
 </li>
 <li>
 Understanding of AR aging and collections behavior
 </li>
 <li>
 Experience working with ERP systems
 
 </li>
 </ul>
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Accounting, Finance, Business Administration (Finance preferred), or an equivalent field
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
</div>

O2C Lead

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 The R2R Analyst (Record-to-Report) is responsible for managing key areas of the financial close process, ensuring that account balances are accurate, fully reconciled, and supported. The role involves reviewing journal entries, handling complex reconciliations, and ensuring completeness of financial data prior to reporting.
 
 
 
 What You&rsquo;ll Do As a R2R Analyst
 
 
 
 Employees employed in the role of R2R Analyst shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making, supported by senior members of the team.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Manage month-end close activities for assigned accounts, ensuring timely completion
 </li>
 <li>
 Prepare journal entries and validate accuracy before posting
 </li>
 <li>
 Perform complex balance sheet reconciliations and clear open items
 </li>
 <li>
 Investigate unusual variances and ensure corrective actions are taken
 </li>
 <li>
 Prepare supporting schedules and documentation for reporting and audits
 </li>
 <li>
 Ensure all accounts are reconciled and supported before close sign-off
 </li>
 <li>
 Coordinate with cross-functional teams to resolve missing or incorrect data
 </li>
 <li>
 Maintain control over account balances and supporting documentation
 </li>
 <li>
 Ensure all assigned accounts are fully reconciled and supported before close sign-off
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 What you will bring to the team:
 
 
 <ul>
 <li>
 1 &ndash; 2 years of experience in R2R / General Ledger
 </li>
 <li>
 Strong experience with:
 </li>
 <ul>
 <li>
 Financial close processes
 </li>
 <li>
 Complex reconciliations
 </li>
 </ul>
 <li>
 Ability to review and correct journal entries and account balances
 </li>
 <li>
 Understanding of financial reporting and control requirements
 </li>
 <li>
 Assist the Line Manager on the Financial reporting.
 </li>
 <li>
 Experience working with ERP systems
 </li>
 <li>
 Strong Excel skills for reconciliation and analysis
 
 </li>
 </ul>
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Accounting, Finance, Business Administration (Finance preferred), or an equivalent qualification / certification
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
</div>

R2R Analyst

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 As a Senior Procurement Specialist, you are responsible for overseeing the entirety of the procurement function, managing tasks from generating purchase orders to invoicing and receiving goods. They are responsible for purchasing goods, materials, and services to meet client requirements, while considering factors such as price, quality, and delivery to ensure uninterrupted supply.
 
 
 
 What You&rsquo;ll Do As The Senior Procurement Specialist
 
 
 
 Employees employed in the role of Senior Procurement Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 <ul>
 <li>
 Execute purchase orders with suppliers, aligning with predetermined cost, quantity, and delivery objectives.
 </li>
 <li>
 Maintain comprehensive records of purchase orders, updating daily backorder reports to ensure accurate information dissemination to the sales team.
 </li>
 <li>
 Provide support to the purchasing function and other relevant departments, communicating any supply issues that may impact business operations.
 </li>
 <li>
 Aim for a minimum of 15% of orders older than 48 hours to have no estimated time of arrival (ETA), unless there are significant constraints from the manufacturer.
 </li>
 <li>
 Serve as a liaison between suppliers and various departments, facilitating purchasing processes for new projects and initiatives.
 </li>
 <li>
 Ensure that orders lacking an ETA after 72 hours are effectively resolved with assistance from the sourcing team.
 </li>
 <li>
 Monitor and address any potential risks or opportunities that may affect organizational objectives.
 </li>
 <li>
 Conduct cost analysis, both for existing and prospective expenditures, and participate in cost reduction initiatives.
 </li>
 <li>
 Prioritize the completion of updating all open purchase orders for entities in Zones EMEA by 11am daily, facilitating successful utilization of Go Zone and My Zone.
 </li>
 <li>
 Generate weekly, daily, and monthly reports as needed, collaborating closely with Finance and Sales teams to identify avenues for continuous improvement.
 </li>
 <li>
 Lead contract negotiations to optimize prices and terms with suppliers, leveraging negotiation strategies and procurement best practices.
 </li>
 <li>
 Initiate and process purchase orders and order schedules in a timely manner.
 </li>
 <li>
 Cultivate and sustain positive supplier relationships through regular communication and effective management practices.
 </li>
 <li>
 Uphold a professional and consistent approach in all interactions with suppliers, ensuring compliance with company guidelines and purchasing policies.
 </li>
 <li>
 Compile supplier performance data to facilitate evaluation and improvement initiatives.
 </li>
 <li>
 Engage with suppliers to resolve any issues related to pricing, quality, delivery, or invoicing discrepancies.
 </li>
 <li>
 Maintain the timing of order generation and confirmation, ensuring it occurs within a 2-hour window following successful execution of master planning.
 </li>
 <li>
 Uphold a case completion rate exceeding 95% across all relevant areas of CE.
 </li>
 <li>
 Continued delivery of 5-Star Service to customers.
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 EDUCATION/CERTIFICATION:
 </li>
 <ul>
 <li>
 Graduate/Masters &ndash; Majors in Supply Chain Management.
 </li>
 <li>
 Any certification in supply chain management will be a plus point.
 </li>
 </ul>
 <li>
 3-4 years&rsquo; experience working in an Offshore/Outsourced model in a combined procurement /operation/supply chain function; reseller hardware/software industry preferred.
 </li>
 <li>
 General understanding of information technology products and terminology preferred.
 </li>
 <li>
 Vendor engagement
 </li>
 <li>
 Excellent Coordination, Excellent Communication Skills, Business Excellence
 </li>
 <li>
 Hands on experience of working on ERP tools. SAP, Dynamics 365 etc.
 </li>
 <li>
 Should be aware of current technology trends.
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Job timings: 1:00 PM to 09:30 PM (Pk time)
 
 
</div>

Senior Procurement Specialist

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 Project Coordinator is a key role to delivering customer service directly to our top tier clients in order to achieve a high degree of customer satisfaction and meeting customer&rsquo;s SLA expectations for projects. This role requires a highly-motivated individual with the ability to deal with ambiguous requests, manage on-going deployment schedules and handle multiple competing priorities.
 
 
 
 What You&rsquo;ll Do As The Project Coordinator
 
 
 
 Employees employed in the role of Project Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 <ul>
 <li>
 Coordination of the deployment processes.
 </li>
 <li>
 Coordinating with multiple internal teams via multiple tools (CRM, FTM, CIM, AX, Kinaxis, ServiceNow)
 </li>
 <li>
 Understand Order Processing with attention to detail including quality checking, releasing and monitoring shipment status
 </li>
 <li>
 Working in a team environment
 </li>
 <li>
 Developing firm understanding of the principles and best practices of inventory management.
 </li>
 <li>
 Managing project tools including nterprise, such as Client dashboards, Smartsheets and MS Excel
 </li>
 <li>
 Drive all deployment requirements through demand planning tools (Kinaxis) including order processing, schedule changes, order changes, and Internal changes.
 </li>
 <li>
 Project management experience is a plus
 
 
 </li>
 </ul>
 
 Education/Certification
 
 
 
 What you will bring to the team:
 
 
 Bachelor&rsquo;s degree in IT/Business Administration or any other related field
 
 
 
 Certificates/Licenses, Etc
 
 
 
 <ul>
 <li>
 N/A
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 <ul>
 <li>
 Strong customer service skills
 </li>
 <li>
 Excellent organization skills and process expertise
 </li>
 <li>
 Ability to deal with ambiguity.
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to meet aggressive deadlines
 </li>
 <li>
 Analytical with excellent problem-solving skills
 </li>
 <li>
 Very driven, team-oriented and active participant in accomplishing team goals
 </li>
 <li>
 Ability to work with little or no supervision
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Shift Timings: 8:00 P.M to 5:00 A.M (Pk time)
 
 
</div>

Project Coordinator

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook
 
 
 
 Position Overview
 
 
 
 As a Field Dispatch Coordinator, you will ensure Zones work is performed efficiently &amp; accurately. You will provide consistency in customer deliverables by training &amp; onboarding technicians and engineers, assisting in the preparation of project manuals, performing pilot installations, quality assurance checks, and performing supervisory functions for the Field Services Team.
 
 
 
 What You Will Do As The Field Dispatch Coordinator
 
 
 
 Employees employed in the role of Field Dispatch Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
 
 
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Perform pilot installation for our customers to verify and validate the scope of services and installation scripts.
 </li>
 <li>
 Work with the Project Management Office to prepare project manuals on each project for our technicians and engineers which will outline topics such as:
 </li>
 <li>
 Contact information
 </li>
 <li>
 Escalation procedures
 </li>
 <li>
 Scope of services
 </li>
 <li>
 Installation scripts and processes
 </li>
 <li>
 Schedules and teams
 </li>
 <li>
 Locations and maps
 </li>
 <li>
 Site completion checklists
 </li>
 <li>
 Provide onboarding, training, and support for Field Technicians
 </li>
 <li>
 Perform quality assurance checks and team assessments to ensure:
 </li>
 <li>
 Performance of the complete scope of services as outlined in the SOW
 </li>
 <li>
 Installation scripts and processes are completed, meeting client directed specifications
 </li>
 <li>
 Be available for all escalations and questions as a dedicated technical support resource
 </li>
 <li>
 Route and manage subcontractor work orders
 </li>
 <li>
 Collect and validate appropriate deliverables upon completion for delivery to project manager
 
 
 </li>
 </ul>
 
 Education/Certification
 
 
 
 Bachelor&rsquo;s degree in IT/Business Administration or any other related field
 
 
 
 Required Experience
 
 
 
 <ul>
 <li>
 5+ years&rsquo; experience with PC systems, related peripherals, common software programs, and Operating Systems
 </li>
 <li>
 Thorough understanding of the connectivity of devices to LAN and WAN
 </li>
 <li>
 Candidates must possess the ability and willingness to travel, which will include working off-hours, weekends and staying overnight with prior notification
 </li>
 <li>
 Strong interpersonal and customer service skills
 </li>
 <li>
 Ability to communicate internally and externally on all levels and through all mediums.
 </li>
 <li>
 Experience and success in working with various delivery organizations to achieve deliverables
 </li>
 <li>
 Ability to effectively prioritize and execute tasks in a high-pressure environment
 </li>
 <li>
 Ability to work and adapt to change in a fast-paced environment
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Voice and Data cabling experience (Installation, termination, testing)
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience with Service Desk and ITSM tool suite
 </li>
 <li>
 Concepts of networking fundamentals
 </li>
 <li>
 FTMA operations and field dispatch coordination experience
 </li>
 <li>
 Experience with Service Now
 </li>
 <li>
 Resource supervisory experience
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Shift Timings: 07:00 P.M to 04:00 A.M (Pk time)
</div>

Field Dispatch Coordinator

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 As the Client Success Manager, you'll be involved in ensuring client satisfaction and success. Your duties include efficient order processing, fostering strong client relationships, addressing customer needs, managing inventory, and contributing to project management efforts. This role demands strong customer service skills, organizational prowess, and the ability to excel in a fast-paced environment while working autonomously.
 
 
 What you&rsquo;ll do as the Client Success Manager I
 
 
 Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner.
 </li>
 <li>
 Relationship Building &ndash; Interact and build relationships with customers on a daily basis.
 </li>
 <li>
 Customer Service &ndash; Provide for Customer operational and reporting needs.
 </li>
 <li>
 Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.
 </li>
 <li>
 Project Management &ndash; Conduct account planning and coordination of needs.
 </li>
 <li>
 A primary focus on new accounts for their first 6 months as well as at risk accounts on the Service Desk.
 
 
 </li>
 </ul>
 Process
 
 
 List critical processes this individual will undertake to achieve targeted results.
 
 
 <ul>
 <li>
 Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner
 </li>
 <li>
 Create quotes and orders flawlessly.
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Quote delivery
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Order placement
 </li>
 <li>
 Continuously monitor open orders and expedite where needed
 </li>
 <li>
 Provide comprehensive and timely communication to customers and Sales
 </li>
 <li>
 Relationship Building &ndash; Develop solid relationships with Zones customers.
 </li>
 <li>
 Interact with customers on a daily basis.
 </li>
 <li>
 Establish relationships with multiple people in multiple departments
 </li>
 <li>
 Constantly communicate outstanding orders, constraints and alternatives.
 </li>
 <li>
 Coordinate and encourage Zones team member interactions with accounts
 </li>
 <li>
 Customer Service &ndash; Provide for Customer operational and reporting needs.
 </li>
 <li>
 Provide proactive action to provide 5 star service.
 </li>
 <li>
 Have a complete understanding of the Zones Service Catalog
 </li>
 <li>
 Be the first and primary line of contact on all customer issues and concerns
 </li>
 <li>
 Engage Sales to coordinate communication of service and needs.
 </li>
 <li>
 Ensure that timely and impactful reporting is provided to the customer
 </li>
 <li>
 Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.
 </li>
 <li>
 Ensure custom catalog maintenance on Zones Connect
 </li>
 <li>
 Process project worksheets for inventory allocations
 </li>
 <li>
 Monitor and coordinate inventory management activities. (Hardware)
 </li>
 <li>
 Monitor and provide support activities on Customer contracts (Software)
 </li>
 <li>
 Project Management &ndash; Conduct account planning and coordination of needs.
 </li>
 <li>
 Actively participate in pipeline growth and maintenance activities
 </li>
 <li>
 Uncover future needs through constant value driven interactions.
 </li>
 <li>
 Understand account dynamics and look for ways to increase profitability
 </li>
 <li>
 Understand Zones automation capabilities and look for opportunities to provide those services to customers.
 </li>
 <li>
 Coordinate with PMO or Enterprise Operations on new customer roll outs
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 Graduate &ndash; Any Specialization.
 </li>
 <li>
 Experience in Enterprise level sales
 </li>
 <li>
 Strong customer service skills and commitment to meet or exceed customer requirements
 </li>
 <li>
 Excellent organization skills and process expertise
 </li>
 <li>
 Ability to work in a fast-paced environment and meet aggressive deadlines
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to negotiate, influence, and persuade
 </li>
 <li>
 Analytical with excellent problem-solving skills
 </li>
 <li>
 Ability to work with little or no supervision.
 </li>
 <li>
 Bachelor's degree in business administration or any other Field
 </li>
 <li>
 Minimum 2-3 years of experience.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Job timings: 1:00 PM to 09:30 PM (Pk time)
 
 
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Client Success Manager – 1

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 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 The ideal candidate possesses intellectual curiosity, creativity, strong problem-solving skills, excellent communication skills, and an ability to influence business and technical leaders in a dynamic environment as well as a strong desire to contribute to Zones&rsquo; continued success. This person will lead investigations into undefined areas, ambiguous requirements and will define scope, requirements and measurable deliverables that can be executed on using PMO principles. They create scope and execute initiatives by partnering with senior stakeholders (Partner and Product Management, Purchasing, Operations, IT, Finance, Sales) to understand and prioritize initiatives to improve organization performance. Improvement may constitute increased speed, enhanced efficiency, lower cost, higher revenue or a combination of all.
 
 
 
 What You&rsquo;ll Do As The Project Manager 2
 
 
 
 Employees employed in the role of Project Manager 2 shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 <ul>
 <li>
 Formulate strategy, plans and measurable objectives for programs and projects
 </li>
 <li>
 Demonstrable improvement of Key Process Indicators (KPIs) vs. baseline measurements developed as part of each project effort
 </li>
 <li>
 Timely completion of project initiatives Identify and drive demonstrable improvement of Key Process Indicators (KPIs) vs. baseline measurements developed as part of each project effort
 </li>
 <li>
 Successful management of project scope, budget and scheduled to ensure timely completion of program and project initiatives
 </li>
 <li>
 Ensure that 100% of all tasks are resolved within appropriate time constraints through proper task management
 </li>
 <li>
 Provide weekly status report depicting:
 </li>
 <li>
 Service engagements
 </li>
 <li>
 Resource Utilization
 </li>
 <li>
 Project Status
 </li>
 <li>
 Risks
 </li>
 <li>
 Issue Mitigation
 </li>
 <li>
 Portfolio Status
 </li>
 <li>
 Timely completion of project initiatives
 </li>
 <li>
 Effective project communications with multiple stakeholders, teams and executive management
 
 
 </li>
 </ul>
 
 Education/Certification
 
 
 
 What you will bring to the team:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required; MBA preferred.
 </li>
 <li>
 PMP, ITIL or equivalent Certification preferred.
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 <ul>
 <li>
 5 plus years of experience in program/ project management, process engineering or strategy within a technology or operations environment
 </li>
 <li>
 Leadership skills: must have experience leading a portfolio of programs, multiple projects and teams.
 </li>
 <li>
 Ability to take ambiguous requirements, conduct investigation and develop strategy.
 </li>
 <li>
 Problem solving skills: must be able to identify risks and develop actionable mitigation plans
 </li>
 <li>
 Analytical skills: must be highly analytical with experience in using objective data to drive strategic recommendations.
 </li>
 <li>
 Communications skills: must be able to concisely explain complex issues, communicate well in writing and verbally, and be able to build strong working relationships across all levels of the organization, including remote areas.
 </li>
 <li>
 Intellectual curiosity: must possess a desire to understand why/how things work vs. simply completing the task at hand.
 </li>
 <li>
 Knowledge of and experience using Project Management Software
 </li>
 <li>
 Possesses strong Microsoft Office skills including Excel, Word, Outlook and PowerPoint
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Job timings: 7:00PM &ndash; 4:00AM (Pk time)
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Project Manager 2

Join Zones IT Solutions and explore 12   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.