Qureos Mentor

Zue Pvt Ltd

Job Title: Inbound Specialist Location: Main Shahra-e-Faisal, Karachi Shift Timings: 07:00 PM to 04:00 AM PST Working Days: Monday to Friday Employment Type: Full Time and OnsitePosition Overview:Zue is seeking experienced and enthusiastic professionals with strong English communication skills and a solid background and prior experience in Virtual Assistance, CSR, Inbound and Outbound roles. The selected candidates will act as a crucial link between our company and its US-based customers/clients, ensuring their needs are met with efficiency and care.Key Responsibilities:<ul><li>Handle incoming customer calls with professionalism and empathy, addressing inquiries, concerns, and complaints effectively.</li><li>Provide accurate information and assistance to resolve issues, escalating complex matters when necessary.</li><li>Use company systems to access customer accounts, assist with online transactions, troubleshoot technical issues, and guide customers through web-based applications.</li><li>Promote and educate customers on self-service tools for improved efficiency.</li><li>Document customer interactions, issues, and resolutions accurately in the CRM system while maintaining organized records and generating reports when required.</li><li>Stay updated on company products, services, and policies to provide informed support.</li><li>Collaborate with colleagues and other departments to resolve customer issues and provide constructive feedback for continuous improvement.</li></ul>Requirements:<ul><li>Minimum 2 years of US customer service experience.</li><li>Bachelor&rsquo;s degree or A-Levels.</li><li>Proficiency in MS Office Suite.</li><li>Exceptional English communication skills (written and verbal).</li><li>Flexibility to work USA shift timings.</li></ul>Perks and Benefits:<ul><li>OPD and IPD Health facility for self, dependents, and parents</li><li>Life Insurance Coverage for self</li><li>Fuel Card for Male Employees</li><li>Free Pick &amp; Drop for Female Employees</li><li>In-House Gym Facility</li><li>Paid Leaves &amp; US Holidays</li><li>Referral Bonus</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>If selected? Would you be able to join immediately?</li><li>Residential Area in Karachi?</li><li>Are you comfortable working onsite in the evening shifts/ US hours, i.e., 07:00 PM to 04:00 AM Pakistan Time?</li></ul>Work Location: In person

Cutomer Support Specialist (Inbound)

Job Title: US Bookkeeping &amp; Accounting Specialist Location: Main Shahra-e-Faisal, Karachi (On-site) Employment Type: Full-time Shift Timings: 07:00 PM to 04:00 AM PST Working Days: Monday to FridayKey Responsibilities:<ul><li>Monitor, reconcile, and report on medical and office inventory to ensure accurate valuation and cost control.</li><li>Analyze the complete revenue cycle (charges, claims, payments, adjustments) for billing accuracy, timely collections, and regulatory compliance.</li><li>Review and categorize daily financial transactions in accounting software.</li><li>Prepare and post journal entries for expenses, payroll distributions, bank transfers, loan payments, and tax liabilities.</li><li>Perform monthly bank reconciliations to align QuickBooks records with bank statements.</li><li>Enter invoices and reconcile packing slips before scheduling vendor payments.</li><li>Review and recommend improvements to the chart of accounts.</li><li>Maintain secure and updated QuickBooks connectivity for timely financial review.</li><li>Generate Profit &amp; Loss statements and Balance Sheets on monthly/quarterly/annual basis.</li><li>Coordinate periodic meetings with the Head of Finance for financial review and recommendations.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, or a related field.</li><li>Proven experience with bookkeeping and financial reconciliation, preferably in a healthcare setting.</li><li>Hands-on proficiency with QuickBooks or similar accounting software.</li><li>Strong understanding of revenue cycle processes and general ledger accounting.</li><li>Ability to prepare journal entries and financial reports.</li><li>Strong analytical skills with high attention to detail and accuracy.</li><li>Familiarity with inventory management processes.</li><li>Ability to maintain data confidentiality and comply with financial regulations.</li></ul>Perks &amp; Benefits:<ul><li>OPD &amp; IPD health coverage for self, dependents, and parents.</li><li>Life insurance for self.</li><li>Fuel card for male employees.</li><li>Free pick &amp; drop for female employees.</li><li>In-house gym facility.</li><li>Paid leaves &amp; US holidays.</li><li>Referral bonus program.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary? </li><li>What is your expected salary? </li><li>If selected? Would you be able to join immediately? </li><li>Residential Area in Karachi? </li><li>Are you comfortable working onsite in the night shifts from 07:00 PM to 04:00 AM PST?</li></ul>Work Location: In person

US Bookkeeping & Accounting Specialist

Job Title: Patient Care Advocate Location: Main Shahra-e-Faisal, Karachi Shift Timings: 07:00 PM to 04:00 AM PST Working Days: Monday to Friday Employment Type: Full Time and OnsiteKey Responsibilities:<ul><li>Manage the end-to-end patient care process, from receiving and processing DME orders to final delivery and follow-up.</li><li>Coordinate directly with patients, healthcare providers, and insurance representatives to ensure all required documentation and approvals are in place.</li><li>Verify prescriptions, insurance eligibility/authorization, and patient details to ensure accuracy and compliance with regulatory standards such as Medicare, Medicaid, and other healthcare requirements.</li><li>Liaise with internal teams, including inventory, billing, and logistics, to ensure timely and accurate order fulfillment.</li><li>Maintain regular communication with patients to provide updates, resolve queries, and ensure a seamless care experience.</li><li>Document all interactions and actions in the system accurately to maintain compliance and service quality standards.</li></ul>Requirements:<ul><li>1&ndash;3 years of experience in DME or healthcare coordination.</li><li>Strong communication, documentation, and insurance verification skills.</li><li>attention to detail and patient care focus.</li></ul>Perks and Benefits:<ul><li>OPD and IPD Health facility for self, dependents, and parents</li><li>Life Insurance Coverage for self</li><li>Fuel Card for Male Employees</li><li>Free Pick &amp; Drop for Female Employees</li><li>In-House Gym Facility</li><li>Paid Leaves &amp; US Holidays</li><li>Referral Bonus</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>Are you comfortable working from 7 pm to 4 am PST (Night Shift)?</li><li>If selected, could you join us immediately?</li><li>Residential Area in Karachi?</li></ul>Work Location: In person

Patient Care Advocate

Job Title: DME Assistant Location: Main Shahra-e-Faisal, Karachi Shift Timings: 07:00 PM to 04:00 AM PST Working Days: Monday to Friday Employment Type: Full Time and OnsiteKey Responsibilities:<ul><li>Manage order intake and ensure accurate and timely processing.</li><li>Handle patient supplies and address related inquiries or issues.</li><li>Coordinate with internal departments and external stakeholders to resolve patient concerns.</li><li>Conduct patient outreach calls, including onboarding, wellness checks, birthday greetings, introductory calls, and other calls.</li><li>Perform eligibility checks and take necessary follow-up actions as required.</li><li>Conduct patient satisfaction surveys</li><li>Coordinate with doctor offices and insurance companies to troubleshoot ongoing orders.</li><li>Obtain prior authorization requests (PAR) from insurance providers.</li><li>Verify insurance coverage and secure necessary authorizations for patient services.</li><li>Maintain accurate and up-to-date patient records while meeting daily productivity targets.</li></ul>Requirements:<ul><li>Minimum 1-2 years of experience in DME/Medical Supplies for the U.S. healthcare market.</li><li>Hands-on experience with widely used EHR/CRM systems (a proficiency test will be required).</li><li>Strong understanding of HCPCS and ICD-10 coding, as well as Medicare/Medicaid regulations.</li><li>High attention to detail and accuracy in task execution.</li><li>Strong computer and system-handling skills; comfortable with text-heavy system usage.</li><li>Basic product knowledge of Durable Medical Equipment (DME).</li><li>Good understanding of U.S. insurance plans and policies, particularly in the DMV region (DC, Maryland, Virginia).</li><li>Excellent verbal and written communication skills in English.</li></ul>Perks and Benefits:<ul><li>OPD and IPD Health facility for self, dependents, and parents</li><li>Life Insurance Coverage for self</li><li>Fuel Card for Male Employees</li><li>Free Pick &amp; Drop for Female Employees</li><li>In-House Gym Facility</li><li>Paid Leaves &amp; US Holidays</li><li>Referral Bonus</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>If selected? Would you be able to join immediately?</li><li>Residential Area in Karachi?</li><li>Are you comfortable working from 7 pm to 4 am PST (Night Shift)?</li></ul>Work Location: In person

DME Assistant

Job Title: Customer Support Representative Location: Main Shahra-e-Faisal, Karachi Shift Timings: 07:00 PM to 04:00 AM PST Working Days: Monday to Friday Employment Type: Full Time and OnsitePosition Overview:Zue is seeking experienced and enthusiastic professionals with strong English communication skills and a solid background and prior experience in Virtual Assistance, CSR, Inbound and Outbound roles. The selected candidates will act as a crucial link between our company and its US-based customers/clients, ensuring their needs are met with efficiency and care.Key Responsibilities:<ul><li>Handle incoming customer calls with professionalism and empathy, addressing inquiries, concerns, and complaints effectively.</li><li>Provide accurate information and assistance to resolve issues, escalating complex matters when necessary.</li><li>Use company systems to access customer accounts, assist with online transactions, troubleshoot technical issues, and guide customers through web-based applications.</li><li>Promote and educate customers on self-service tools for improved efficiency.</li><li>Document customer interactions, issues, and resolutions accurately in the CRM system while maintaining organized records and generating reports when required.</li><li>Stay updated on company products, services, and policies to provide informed support.</li><li>Collaborate with colleagues and other departments to resolve customer issues and provide constructive feedback for continuous improvement.</li></ul>Requirements:<ul><li>Minimum 2 years of US customer service experience.</li><li>Bachelor&rsquo;s degree or A-Levels.</li><li>Proficiency in MS Office Suite.</li><li>Exceptional English communication skills (written and verbal).</li><li>Flexibility to work USA shift timings.</li></ul>Perks and Benefits:<ul><li>OPD and IPD Health facility for self, dependents, and parents</li><li>Life Insurance Coverage for self</li><li>Fuel Card for Male Employees</li><li>Free Pick &amp; Drop for Female Employees</li><li>In-House Gym Facility</li><li>Paid Leaves &amp; US Holidays</li><li>Referral Bonus</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>If selected, can you join us immediately?</li><li>Residential Area in Karachi?</li><li>Are you comfortable working onsite from 07:00 PM to 04:00 AM PST (Night Shift)? </li></ul>Work Location: In person

Customer Support Representative