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Zue Pvt Ltd

Job Title: Physician Billing Specialist Location: Main Shahra-e-Faisal, Karachi (On-site) Employment Type: Full-time Shift Timings: 06:00 PM to 03:00 AM PKT Working Days: Monday to FridayAbout the Role:We are looking for adetail-oriented and proactive Physician Billing Specialist to join our team. You will ensure accurate insurance verification, follow up on unpaid or denied claims, and maintain compliance with billing regulations. Your work will directly support our physicians and help streamline revenue processes.Key Responsibilities:<ul><li>Insurance Verification:</li></ul>Ensure patient insurance info is accurate and up-to-date. Validate insurance plan status, ID numbers, patient names, and DOBs.<ul><li>Claims Follow-Up &amp; Resolution:</li></ul>Investigate unpaid or denied claims across all insurance carriers. Challenge &ldquo;no claim found&rdquo; responses and provide proof of submission. Escalate issues to supervisors when necessary to ensure resolution.<ul><li>Documentation &amp; Communication:</li></ul>Record all interactions with insurance representatives in Nextech, including call reference IDs and summaries. Maintain detailed notes to ensure continuity for future follow-ups.<ul><li>Compliance &amp; Timeliness:</li></ul>Ensure claim-related actions meet payer-specific filing and appeal deadlines. Follow HIPAA and federal/state billing regulations. Communicate urgent claim issues requiring physician or clinic staff input.Requirements:<ul><li>Previous experience in physician billing, insurance verification, or claims follow-up.</li><li>Familiarity with Nextech or similar EHR/Billing systems preferred.</li><li>Strong attention to detail and organizational skills.</li><li>Excellent communication skills for interacting with insurance representatives.</li><li>Knowledge of HIPAA regulations and medical billing compliance.</li></ul>Perks &amp; Benefits:<ul><li>OPD &amp; IPD health coverage for self, dependents, and parents.</li><li>Life insurance for self.</li><li>Fuel card for male employees.</li><li>Free pick &amp; drop for female employees.</li><li>In-house gym facility.</li><li>Paid leaves &amp; US holidays.</li><li>Referral bonus program.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary? </li><li>What is your expected salary? </li><li>If selected? Would you be able to join immediately? </li><li>Residential Area in Karachi? </li><li>Are you comfortable working onsite from 06:00 PM to 03:00 AM PKT (Night Shift)? </li></ul>Work Location: In person

Physician Billing Specialist

Job Title: On-Screen Customer Service Representative Location: Main Shahra-e-Faisal, Karachi Shift Timings: 06:00 PM to 03:00 AM PST Working Days: Monday to Friday Employment Type: Full Time and OnsitePosition Overview:ZUE is looking for an On-Screen Customer Service Representative who will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.Key Responsibilities:1. Inbound Customer Support:&middot; Handle incoming customer calls with professionalism and empathy.&middot; Listen to customer inquiries, concerns, and complaints attentively.&middot; Provide accurate information and assistance to resolve customer issues.&middot; Escalate complex or unresolved matters to appropriate teams or supervisors.&middot; Maintain a high level of customer satisfaction through effective communication and problem-solving.2. On-Screen Support:&middot; Utilize computer systems and software to access customer accounts and relevant information.&middot; Assist customers with online transactions, account management, and technical issues.&middot; Troubleshoot and guide customers through web-based applications and services.&middot; Educate customers on using self-service tools and resources effectively.3. Data Entry and Documentation:&middot; Accurately record customer interactions, issues, and resolutions in the CRM system.&middot; Maintain detailed and organized customer records for future reference.&middot; Generate reports on customer service metrics and performance as required.4. Product Knowledge:&middot; Stay up-to-date with the company's products, services, and policies.&middot; Continuously expand your knowledge to better assist customers with their inquiries.5. Team Collaboration:&middot; Collaborate with colleagues, supervisors, and other departments to resolve customer issues.&middot; Share insights and feedback to improve processes and enhance customer satisfaction.Requirements:<ul><li>Minimum 2 years of US customer service experience.</li><li>Bachelor&rsquo;s degree or A-Levels.</li><li>Proficiency in MS Office Suite.</li><li>Exceptional English communication skills (written and verbal).</li><li>Flexibility to work USA shift timings.</li></ul>Perks and Benefits:<ul><li>OPD and IPD Health facility for self, dependents, and parents</li><li>Life Insurance Coverage for self</li><li>Fuel Card for Male Employees</li><li>Free Pick &amp; Drop for Female Employees</li><li>In-House Gym Facility</li><li>Paid Leaves &amp; US Holidays</li><li>Referral Bonus</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary? </li><li>What is your expected salary? </li><li>If selected? Would you be able to join immediately? </li><li>Are you comfortable working onsite from 06:00 PM to 03:00 AM PST (Night Shift)? </li><li>Residential Area in Karachi? </li></ul>Work Location: In person

On-Screen Customer Service Representative (OCSR)

Job Title: Customer Service Representative - US Healthcare Location: Main Shahra-e-Faisal, Karachi Shift Timings: 06:00 PM to 03:00 AM PST Working Days: Monday to Friday Employment Type: Full Time and OnsiteJob Responsibilities:<ul><li>Answering the Inbound Calls from Patients and others</li><li>Transfer/route the calls to the relevant department or representative</li><li>Respond to the queries on which training or information already provided</li><li>Start supporting appointment management after the due training</li><li>Perform Outbound/Outreach calls to book/confirm follow-up appointments</li><li>Patient Engagement &amp; Upselling</li><li>Maintain Call Logs and Documentation</li><li>Ensure Call Etiquettes &amp; Compliance</li></ul>Ideal Candidate<ul><li>Experience in US-based customer service or US BPO processes</li><li>Healthcare BPO experience is a plus, but not mandatory</li><li>Prior experience handling US customers via inbound &amp; outbound calling</li></ul>Skills Required<ul><li>Excellent spoken English with neutral or US-friendly accent</li><li>Strong customer handling and call etiquette</li><li>Comfortable working with US time zones</li><li>Basic computer skills (CRM, call tools, email, data entry)</li></ul>Perks and Benefits:<ul><li>OPD and IPD Health facility for self, dependents, and parents</li><li>Life Insurance Coverage for self</li><li>Fuel Card for Male Employees</li><li>Free Pick &amp; Drop for Female Employees</li><li>In-House Gym Facility</li><li>Paid Leaves &amp; US Holidays</li><li>Referral Bonus</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary? </li><li>What is your expected salary? </li><li>If selected? Would you be able to join immediately? </li><li>Residential Area in Karachi? </li><li>Are you comfortable working onsite from 06:00 PM to 03:00 AM PST (Night Shift)? </li></ul>Work Location: In person

Customer Service Representative - US Healthcare

Join Zue Pvt Ltd and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Zue Pvt Ltd

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Physician Billing Specialist

On-Screen Customer Service Representative (OCSR)

Customer Service Representative - US Healthcare