Urwah Admin

Zurich Insurance

<div><div><div><div><div>Job Summary</div></div><div></div><div><br>
<div>
We are looking for a skilled and customer-centric individual to join our team as a HelpPoint Consultant. In this role, you will be responsible for providing exceptional customer service and support to our clients.</div><br>
<div></div>
<div>
As a HelpPoint Consultant, you will serve as the primary point of contact for customer inquiries, troubleshoot issues, and provide guidance and solutions to ensure customer satisfaction. The ideal candidate has excellent communication skills, a strong problem-solving mindset, and the ability to work effectively in a fast-paced environment. This position offers an opportunity to make a positive impact on our customers' experience and contribute to the success of Zurich Middle East.</div></div></div><div><div><div>
Job Accountabilities</div><br>
</div><div><div>
</div><div>As a HelpPoint Consultant, you will:</div><br>
<div></div>
<ul>
<li>Serve as the main point of contact for customer inquiries, providing accurate, timely assistance and take ownership to provide best customer experience through emails, walk-ins, telephone-based work, and live chat.</li>
<li>Listen attentively to customer concerns, troubleshoot issues, and provide effective solutions to meet their needs. Apply customer centricity with confidence, caring and engaging approach.</li>
<li>Maintain a deep understanding of our products, services, policies and evolves into a product / process expert and continue to adapt with changes.</li>
<li>Document customer interactions and inquiries accurately in the system, ensuring comprehensive and up-to-date records.</li>
<li>Collaborate with cross-functional teams, including technical support, sales, and operations, to resolve customer issues and escalate complex problems when necessary.</li>
<li>Identify opportunities to improve customer satisfaction and retention, proactively suggesting process improvements and enhancements.</li>
<li>Stay updated on industry trends, product updates, and company policies to effectively address customer inquiries and provide accurate information.</li>
<li>Assist in training and onboarding new team members, sharing best practices and knowledge to maintain a high level of service quality.</li>
<li>Maintain a positive and professional attitude, ensuring a friendly and welcoming experience for our customers.</li>
<li>Demonstrate effective communication and resolution skills including over-the-phone processing.</li>
<li>Support business ambition through income generating activities.</li>
<li>Provide MI to improve quality, enhance TNPS performance and to have effective staffing of telephone lines.</li></ul></div></div><div></div><div><div><div><br>
Job Qualifications</div></div><div></div><div><br>
<div>
To be successful in your role you will need:</div><br>
<div></div>
<ul>
<li>To be a UAE National with Family Book.</li>
<li>High school diploma or equivalent. Bachelor's degree is a plus.</li>
<li>1 to 3 years of experience in customer service or a related field, preferably in a helpdesk or contact center environment.</li>
<li>Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.</li>
<li>Strong problem-solving skills, with the ability to analyze issues, identify root causes, and provide appropriate solutions.</li>
<li>Empathetic and patient approach to customer interactions, demonstrating the ability to understand and address customer needs and concerns.</li>
<li>Proficiency in using customer service software, and other relevant tools.</li>
<li>Ability to multitask and prioritize tasks in a fast-paced environment, while maintaining attention to detail and meeting deadlines.</li>
<li>Strong teamwork and collaboration skills, with the ability to work effectively with cross-functional teams.</li>
<li>Flexibility to adapt to changing customer needs and business requirements.</li>
<li>Positive attitude, self-motivated, and a commitment to delivering exceptional customer service.</li></ul></div></div></div><div></div><div><b><br>
You are the heart &amp; soul of Zurich!</b></div><br>
<div>
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?</div>
<div>
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.</div>
<div>
Let&rsquo;s continue to grow together!</div><br>
<div></div>
<ul>
<li>Location(s): AE - Dubai</li>
<li>Remote working: No</li>
<li>Schedule: Full Time</li>
<li>Recruiter name: Bashair Alnaqbi</li>
<li>Closing date: September 10, 2025</li></ul></div>

HelpPoint Consultant (UAE Nationals)

<div><div><div><div><div>Job Summary</div></div><div></div><div><br>
<div>
Zurich Middle East is part of Zurich Insurance Group, one of the world&rsquo;s largest and most experienced insurers. Our mission is to help our local communities understand and protect themselves from risk both locally and globally.</div><br>
<div></div>
<div>
Reporting to the Operations Manager, the Complaints Officer will lead continuous improvement to enhance the contribution made by customer services to the overall development of the business model, promote positive customer perceptions continuously developing customer relationships and ensure compliance and adherence to procedures and standards of service being offered to the clients.</div></div></div><div></div><div><div><div><br>
Job Accountabilities</div></div><div></div><div><br>
<div>
As a Complaints Officer you will be responsible for:</div><br>
<div></div>
<ul>
<li>Delivering quality standards and service level targets through effective performance management.</li>
<li>Promoting positive customer perceptions continuously developing customer relationships aligned to Company values.</li>
<li>Facilitating change through personal commitment and ownership of organizational initiatives.</li>
<li>Developing culture of continuous improvement focused on enhancing the end to end customer experience whilst ensuring processes, procedures and people remain compliant (use of Greenbelt experience as appropriate).</li>
<li>Maintaining appropriate level of functional and technical expertise, including knowledge of products, procedures, services, systems and frameworks.</li>
<li>Promoting identification and delivery of opportunities to provide quick and appropriate responses to complex issues and complaints, to enable business improvements.</li>
<li>Identifying and mitigate risks to the business, by applying appropriate level of technical expertise and knowledge of products, procedures, services and systems.</li>
<li>Ensuring the Quality Approach Summary is in line with business need and take appropriate rectifying actions following root cause analysis.</li>
<li>Accountability for ensuring the processes, procedures and remain compliant with the Training &amp; Competence scheme rules.</li>
</ul></div></div><div><div><div>Job Qualifications</div></div><div></div><div><br>
<div>
To be successful in your role you will need:</div><br>
<div></div>
<ul>
<li>To be a UAE National with Family Book.</li>
<li>Minimum 3 years&rsquo; experience in the HelpPoint Team/Zurich Operations.</li>
<li>Comprehensive knowledge of clients service systems, products, procedures and processes.</li>
<li>Outstanding written and verbal communication skills.</li>
<li>Meticulous attention to detail with exceptional expertise in root cause analysis.</li>
<li>Exceptional problem-solving abilities.</li>
<li>Appropriate knowledge of legislation / regulation / AML.</li>
<li>Proven ability to interact confidently and effectively with stakeholders across all levels.</li>
<li>Organizational and time management skills, while maintaining quality, consistency and flexibility.</li>
<li>Strong analytical and innovative problem-solving skills.</li>
<li>A good understanding of our end customers needs.</li>
<li>Ability to anticipate and develop long-term solutions.</li>
<li>Skilled at restoring positive customer experiences while balancing business standards with creative thinking.</li></ul></div></div></div><div></div><div><b><br>
You are the heart &amp; soul of Zurich!</b></div><br>
<div>
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?</div><br>
<div></div>
<div>
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.</div>
<div>
Let&rsquo;s continue to grow together!</div><br>
<div></div>
<ul>
<li>Location(s): AE - Dubai</li>
<li>Remote working: No</li>
<li>Schedule: Full Time</li>
<li>Recruiter name: Bashair Alnaqbi</li>
<li>Closing date: September 3, 2025</li></ul></div>

Complaints Officer (UAE Nationals)

<div><p>We have an exciting opportunity for an Americas Regional Distribution Manager (ARDM) to join our Zurich Global Employee Benefits Solutions (ZGEBS) team. This role will build and maintain relationships with multinational customers and employee benefits consultants to partner on global employee benefits solutions as offered by ZGEBS.</p><p></p><p><br>
This is a virtual position that can be located anywhere in the U.S.</p><p></p><p><br>
The ARDM will be managing highly complex employee benefit offerings and will work directly with customers' organizations and/or in collaboration with employee benefits consultants. They will be responsible for retention and expansion of the existing book of business as well as spending a significant portion of their time identifying and developing opportunities to expand the ZGEBS portfolio of global employee benefits solutions.</p><p></p><p><b><br>
Responsibilities include</b>:</p><br>
<p></p><ul><li>
Creating, developing, and managing relationships with customers and employee benefits consultants to influence them to (continue to) do business with the organization</li><li>
Attending client and/or employee benefits consultant meetings as required</li><li>
Evaluating business opportunities to optimize profitable sales and retention to achieve business targets</li><li>
Retain existing business and secure new business, coordinating tenders, and identifying cross-sell opportunities</li><li>
Act as the customer&rsquo;s first point of entry into the Zurich organization for Global Employee Benefits solutions, taking overall responsibility for the customer within Zurich</li><li>
Identifying, analyzing, and facilitating business development opportunities</li><li>
Collaborating with other key functions (Underwriting, Operations, Finance) to facilitate a holistic value proposition for your customer</li><li>
Coordinating insurance solutions globally with the Zurich Employee Benefits Network</li></ul><p></p><p><b><br>
Basic Qualifications</b>:</p><br>
<p></p><ul><li>
Bachelors Degree and 10 or more years of experience in the Sales area OR</li><li>
High School Diploma or Equivalent and 12 or more years of experience in the Sales area AND</li><li>
Leadership experience of multidisciplinary teams</li></ul><p></p><p><b><br>
Preferred Qualifications</b>:</p><br>
<p></p><ul><li>
10 or more years of experience in International Employee Benefit Industry</li><li>
10 or more years consultative sales experience</li><li>
Experience with account management, new business acquisition, business development opportunities.</li><li>
Excellent written and spoken English (other languages are a plus) to effectively communicate with senior external and internal customers and stakeholders</li><li>
Ability to navigate through ambiguity and solve complex problems by presenting creative solutions.</li><li>
Experience working with stakeholders and customers/clients domestically and internationally, bridging cultural and communication gaps to convey a message.</li><li>
Market facing experience, with an ability to communicate and present complex concept clearly</li><li>
Strong analytical and problem-solving skills</li><li>
Pro-active mindset, seeking to collaborate with different team members to support the organizations goals</li><li>
Existing network in International Employee Benefits</li></ul><p></p><p><br>
At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education.</p><p></p><p><br>
The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed {hourly rate or salary range} for this position is $130,000.00 to $213,000.00.</p><p></p><p><br>
Sales Incentive:</p><p></p><p><br>
This position included a variable component that is based on an individual's performance under the applicable sales incentive plan.</p><p></p><p><br>
As an insurance company, Zurich is subject to 18 U.S. Code &sect; 1033.</p><p></p><p><br>
A future with Zurich. What can go right when you apply at Zurich?</p><p></p><p><br>
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500&reg;. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.</p><p></p><p><br>
Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.</p><p></p><p><br>
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.</p><p></p><p><br>
Location(s): AM - Florida Virtual Office<br>
Remote Working: Yes<br>
Schedule: Full Time<br>
Employment Sponsorship Offered: No<br>
<br>
Linkedin Recruiter Tag: #LI-MG1 #LI-DIRECTOR</p></div><p></p>

Americas Regional Distribution Manager

<div><div><div><div><div>Job Summary</div></div><div></div><div><br>
<div>
Zurich Middle East is part of Zurich Insurance Group, one of the world&rsquo;s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.</div><div><br>
Reporting to Head of Sales and Distribution, as Insurance Consultant &ndash; Sales, you are expected to develop and manage the relationship with distribution partners on a global, regional or local level. Ensure retention, growth of the existing portfolio and improvements in the service level. Identify opportunities and steer business through the engagement of relevant experts within Zurich by prospecting and incorporating distribution partners to actively build a distribution network.</div></div></div><div></div><div><div><div><br>
Job Accountabilities</div>
</div><div><div>
As Insurance Consultant - Sales, your role will involve:</div>
<ul>
<li>Building and maintaining a strong understanding, working and trust-based relationship with distribution partners.</li>
<li>Regular meeting with distribution partners to discuss the solutions in place and evaluate improvement potential.</li>
<li>Meeting the annual financial and operational targets set for their portfolios (e.g., retention, new business objectives etc.)</li>
<li>Fully engaging in new business tenders and presentations as required.</li>
<li>Developing and nurturing relationships with key customer contacts at customer selected broker and other Zurich touch points.</li>
<li>Identifying, analysing and securing business development opportunities for Zurich businesses and promotes organizational propositions.</li>
<li>Fully adhering to the standard sales approaches and tools and adopts agreed format for pipeline management.</li>
<li>Acting as the distribution partners single point of entry into the Zurich organization; takes the overall responsibility for the distribution partner within Zurich, escalating their issues as required; and facilitating relationships with other Zurich subject matter expert.</li>
<li>Establishing a consistent view of the customer across all Zurich businesses and institutionalizing customer relationships at all appropriate functions and levels.</li>
<li>Maintaining oversight of service delivery to ensure service expectations are fulfilled; taking actions to enforce-reinforce partners' focus across teams.</li>
<li>Maintaining data integrity within relevant systems.</li>
<li>Maintaining product and market knowledge.</li>
<li>Providing input and contributing to the enhancement of Zurich products and services when required.</li>
<li>Implementing distributors' terms of business with the organization including negotiations, new offers, closures and terminations.</li></ul></div></div><div></div><div><div><div><br>
Job Qualifications</div></div><div></div><div><br>
<div>
To be successful in this role, you will need:</div>
<ul>
<li>Bachelor&rsquo;s degree preferred (or equivalent), and prior experience in a related field.</li>
<li>Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.</li>
<li>Previous experience working within an international and diverse cultural organization would be beneficial.</li>
<li>To be a UAE National.</li></ul><br>
<div></div>
<div>
Skills:</div>
<ul>
<li>Analytical and problem-solving mindset.</li>
<li>Accuracy and Attention to details.</li>
<li>Excellent knowledge of Microsoft office packages &ndash; Excel, PowerPoint and Word.</li>
<li>Excellent negotiation and communication skills both written and verbal in English and Arabic.</li>
<li>Digital Literacy</li></ul></div></div></div><div></div><div><b><br>
You are the heart &amp; soul of Zurich!</b></div><br>
<div>
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?</div><br>
<div></div>
<div>
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.</div><br>
<div></div>
<div>
Let&rsquo;s continue to grow together!</div><br>
<div></div>
<ul>
<li>Location(s): AE - Dubai</li>
<li>Remote working: No</li>
<li>Schedule: Full Time</li>
<li>Recruiter name: Taniya Baby</li>
<li>Hiring Manager: Shilpa Chitanand</li>
<li>Closing Date: 28 August 2025</li></ul></div>

Insurance Consultant - Sales

<div><div><div><div><div>Job Summary</div>
</div><div><div>
Zurich Workplace Solutions (ZWS) is an entity from Zurich International located in the heart of the DIFC&rsquo;s International Financial Centre. They provide localized workplace savings solutions that offer flexibility, control and make a positive difference to long-term financial security.</div><div></div><div><br>
ZWS are the Administrator of the DIFC Employee Workplace Savings plan (DEWS), a progressive end-of-service benefit plan introduced within the DIFC in 2020.</div><div></div><div><br>
To support our expansion, we&rsquo;re looking for a dynamic and passionate Senior IT Production Support to join the IT department. Reporting to the Head of IT Infrastructure, in the role you will ensure that our in-house cloud applications and third-party SaaS integrations run smoothly, securely, and reliably. Your role is key to delivering a seamless digital experience for Zurich and our customers and portfolios.</div></div></div><div></div><div><div><div><b><br>
Job Accountabilities</b></div></div><div></div><div><br>
<div>
As Senior IT Production Support, your role will involve:</div>
<ul>
<li><b>Monitor &amp; Maintain</b><br>
Proactively monitor application health, performance, and integrations in cloud environments (e.g., Azure, AWS). Respond quickly to incidents, service requests, and alerts.</li></ul><br>
<div></div>
<ul>
<li><b>Troubleshoot &amp; Resolve</b><br>
Diagnose and resolve technical issues for in-house cloud apps and SaaS integrations. Collaborate with developers, vendors, and business users to identify root causes and implement fixes.</li></ul><br>
<div></div>
<ul>
<li><b>Incident &amp; Problem Management</b><br>
Log, track, and manage incidents through to resolution. Document solutions and create knowledge base articles to help prevent future issues.</li></ul><br>
<div></div>
<ul>
<li><b>Continuous Improvement</b><br>
Identify opportunities to automate manual tasks and improve monitoring, reliability, and user experience.</li></ul><br>
<div></div>
<ul>
<li><b>Stakeholder Communication</b><br>
Communicate clearly and empathetically with stakeholders, providing timely updates and guidance during incidents and planned maintenance.</li></ul><br>
<div></div>
<ul>
<li><b>Compliance &amp; Security</b><br>
Ensure all support activities follow Zurich&rsquo;s security, compliance, and risk management standards, especially when working with third-party vendors.</li></ul><br>
<div></div>
<div><b>
What&rsquo;s in it for you</b></div>
<ul>
<li>Opportunity to work with modern cloud technologies and leading SaaS platforms.</li>
<li>Be part of a global, collaborative team focused on continuous improvement.</li>
<li>Grow your technical, communication, and problem-solving skills.</li>
<li>Make a real impact by supporting solutions used by Zurich and our customers every day.</li></ul></div></div><div></div><div><div><div><br>
Job Qualifications</div></div><div></div><div><br>
<div>
To be successful in your role, you will need:</div>
<ul>
<li>Bachelor&rsquo;s degree (or equivalent) in Information Technology and 8 or more years of experience in related field</li>
<li>Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.</li>
<li>Previous experience working within an international and diverse cultural organization would be beneficial.</li></ul><br>
<div></div>
<div>
Skills:</div>
<ul>
<li>Experience supporting cloud applications (Azure, AWS) and integrating with SaaS solutions.</li>
<li>Strong troubleshooting and analytical skills.</li>
<li>Clear, customer-focused communication.</li>
<li>Knowledge of ITSM tools (e.g., ServiceNow) and incident/problem management best practices.</li>
<li>Understanding of security, compliance, and data privacy in cloud environments.</li>
<li>Willingness to participate in on-call rotations and support coverage as needed.</li></ul></div></div></div><div></div><div><b><br>
You are the heart &amp; soul of Zurich!</b></div><br>
<div>
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?</div><br>
<div></div>
<div>
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.</div><br>
<div></div>
<div>
Let&rsquo;s continue to grow together!</div><br>
<div></div>
<ul>
<li>Location(s): AE - Dubai</li>
<li>Remote working: No</li>
<li>Schedule: Full Time</li>
<li>Recruiter name: Taniya Baby</li>
<li>Closing date: August 29, 2025</li></ul></div>

Senior IT Production Support

<div><div><div><div><div>Job Summary</div></div><div></div><div><br>
<div>
Zurich Workplace Solutions (ZWS) is an entity from Zurich International located in the heart of the DIFC&rsquo;s International Financial Centre. They provide localized workplace savings solutions that offer flexibility, control and make a positive difference to long-term financial security.</div><div></div><div><br>
ZWS are the Administrator of the DIFC Employee Workplace Savings plan (DEWS), a progressive end-of-service benefit plan introduced within the DIFC in 2020.</div><div></div><div><br>
To support our expansion, we&rsquo;re looking for a dynamic and passionate IT Production Support to join the IT department. Reporting to the Head of IT Infrastructure, in the role you will ensure that our in-house cloud applications and third-party SaaS integrations run smoothly, securely, and reliably. Your role is key to delivering a seamless digital experience for Zurich and our customers and portfolios.</div></div></div><div></div><div><div><div><br>
Job Accountabilities</div><br>
</div><div><div>
</div><div>As IT Production Support, your role will involve:</div>
<ul>
<li><b>Monitor &amp; Maintain</b><br>
Proactively monitor application health, performance, and integrations in cloud environments (e.g., Azure, AWS). Respond quickly to incidents, service requests, and alerts.</li></ul><br>
<div></div>
<ul>
<li><b>Troubleshoot &amp; Resolve</b><br>
Diagnose and resolve technical issues for in-house cloud apps and SaaS integrations. Collaborate with developers, vendors, and business users to identify root causes and implement fixes.</li></ul><br>
<div></div>
<ul>
<li><b>Incident &amp; Problem Management</b><br>
Log, track, and manage incidents through to resolution. Document solutions and create knowledge base articles to help prevent future issues.</li></ul><br>
<div></div>
<ul>
<li><b>Continuous Improvement</b><br>
Identify opportunities to automate manual tasks and improve monitoring, reliability, and user experience.</li></ul><br>
<div></div>
<ul>
<li><b>Stakeholder Communication</b><br>
Communicate clearly and empathetically with stakeholders, providing timely updates and guidance during incidents and planned maintenance.</li></ul><br>
<div></div>
<ul>
<li><b>Compliance &amp; Security</b><br>
Ensure all support activities follow Zurich&rsquo;s security, compliance, and risk management standards, especially when working with third-party vendors.</li></ul><br>
<div></div>
<div><b>
What&rsquo;s in it for you</b><br>
<ul><li>Opportunity to work with modern cloud technologies and leading SaaS platforms.</li><li>Be part of a global, collaborative team focused on continuous improvement.</li><li>Grow your technical, communication, and problem-solving skills.</li><li>Make a real impact by supporting solutions used by Zurich and our customers every day.</li></ul></div></div></div><div></div><div><div><div><br>
Job Qualifications</div>
</div><div><div>
To be successful in your role, you will need:</div>
<ul>
<li>Bachelor&rsquo;s degree (or equivalent) in Information Technology and 5 or more years of experience in related field</li>
<li>Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.</li>
<li>Previous experience working within an international and diverse cultural organization would be beneficial.</li></ul><br>
<div></div>
<div>
Skills:</div>
<ul>
<li>Experience supporting cloud applications (Azure, AWS) and integrating with SaaS solutions.</li>
<li>Strong troubleshooting and analytical skills.</li>
<li>Clear, customer-focused communication.</li>
<li>Knowledge of ITSM tools (e.g., ServiceNow) and incident/problem management best practices.</li>
<li>Understanding of security, compliance, and data privacy in cloud environments.</li>
<li>Willingness to participate in on-call rotations and support coverage as needed.</li></ul></div></div></div><div></div><div><b><br>
You are the heart &amp; soul of Zurich!</b></div><br>
<div>
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?</div><br>
<div></div>
<div>
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.</div><br>
<div></div>
<div>
Let&rsquo;s continue to grow together!</div><br>
<div></div>
<ul>
<li>Location(s): AE - Dubai</li>
<li>Remote working: No</li>
<li>Schedule: Full Time</li>
<li>Recruiter name: Taniya Baby</li>
<li>Closing date: 29 August 2025</li></ul></div>

IT Production Support

<div><div><div><div><div>Job Summary</div></div><div></div><div><br>
<div>
Zurich Workplace Solutions (ZWS) is an entity from Zurich International located in the heart of the DIFC&rsquo;s International Financial Centre. They provide localized workplace savings solutions that offer flexibility, control and make a positive difference to long-term financial security.</div><div></div><div><br>
ZWS are the Administrator of the DIFC Employee Workplace Savings plan (DEWS), a progressive end-of-service benefit plan introduced within the DIFC in 2020.</div><div></div><div><br>
To support our expansion, we&rsquo;re looking for a dynamic and passionate Full Stack Developer to join the IT department. Reporting to the Head of IT Infrastructure, in the role you will support the front and backend development. This includes understanding existing software and APIs as well as designing and developing new solutions for Zurich customers.</div></div></div><div></div><div><div><div><br>
Job Accountabilities</div></div><div></div><div><br>
<div>
As Full Stack Developer your role will:</div><br>
<div></div>
<ul>
<li>Connect to DB's with EF core</li>
<li>Manage DB schemas with EF core (migrations)</li>
<li>Develop software with test driven approach.</li>
<li>Address issues reported from our security scanning tools (SonarQube, API Right)</li>
<li>Test Web API's via postman.</li>
<li>API management via Mulesoft or something similar.</li>
<li>User authentication/authorization via OAUTH flows.</li>
<li>Design, code and maintain mobile/ web applications user experiences end-to-end.</li>
<li>Optimize code for performance, stability and maintainability.</li>
<li>Work with a cross-functional team of cloud engineers, application/UI software engineers, QA/Validation and DevOps.</li>
<li>Leverage native APIs for deep integrations with both platforms.</li>
<li>Diagnose and fix bugs and performance bottlenecks for performance that feels native.</li>
<li>Reach out to the open-source community to encourage and help implement mission- critical software fixes.</li>
<li>Measure the success of the products with key metrics.</li>
<li>Deploying of React Native applications to Apple App Store and Google Play Store.</li></ul></div></div><div></div><div><div><div><br>
Job Qualifications</div></div><div></div><div><br>
<div>
To be successful in your role, you will need:</div>
<ul>
<li>Bachelor&rsquo;s degree (or equivalent) in Information Technology and 5 or more years of experience in building production client-side or mobile applications.</li>
<li>Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.</li>
<li>Previous experience working within an international and diverse cultural organization would be beneficial.</li></ul><br>
<div></div>
<div><b>
Project Skills</b></div>
<ul>
<li>Experience working in agile environment</li>
<li>Able to manage own tasks and estimate effort to plan what is possible within a sprint</li>
<li>Participation in sprint ceremonies.</li></ul><br>
<div></div>
<div><b>
Technical Skills</b></div>
<ul>
<li>Primary Technical Skills:<br>
MVC 5.0, C#, Web APIs, Asp.Net, .Net Framework, TFS, JavaScript, jQuery, SQL Server, SSIS, SSRS, Bootstrap, JSON, Postman, HTML, CSS</li>
<li>Secondary Technical Skill:<br>
AJAX, MS Azure, Azure DevOps, CI CD</li>
<li>Retail Mobile APP:<br>
React native JS, JavaScript, Web APIs, MS Sql, MS Azure, Play Store, App store, JSON , Postman, HTML, CSS</li></ul><br>
<div></div>
<div><b>
Soft Skills</b></div>
<ul>
<li>Cross disciplinary understanding: An individual with a grasp of design principles and user experience as they can bridge the gap between code and user interfaces..</li>
<li>Customer centric mindset i.e thinking on the lines of &ldquo;Customer First&rdquo;</li>
<li>Problem-solving skills to identify the source of issues</li>
<li>Effective communication skills &ndash; Fluency in English (Must Have)</li>
<li>Quick / Fast learner</li>
<li>Proactive &amp; Positive attitude - Not shy to ask for support if needed</li></ul></div></div></div><div></div><div><b><br>
You are the heart &amp; soul of Zurich!</b></div><br>
<div>
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?</div><br>
<div></div>
<div>
We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.</div><br>
<div></div>
<div>
Let&rsquo;s continue to grow together!</div><br>
<div></div>
<ul>
<li>Location(s): AE - Dubai</li>
<li>Remote working: No</li>
<li>Schedule: Full Time</li>
<li>Recruiter name: Taniya Baby</li>
<li>Hiring Manager: Amatul Siddiqui</li>
<li>Closing Date: 29 August, 2025</li></ul></div>

Full Stack Developer

Join Zurich Insurance and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.