Qureos Mentor

ZYLA Health

About Zyla (www.zyla.in)Zyla Health is India&rsquo;s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM, Godrej, Jindal Steels, DHL, Tata Steel, AstraZeneca, Pfizer.Care implemented by Zyla spans across medical, physical and mental health needs, and powered by a complete in-house team of Doctors and experts as well as our proprietary AI engines - Athena, Lea and Iris. The care starts with a detailed health risk assessment of the population followed by personalized care journeys ranging from chronic disease management to wellness programs.Requirements:<ul><li>Bachelor's degree in healthcare/ Pharma related field.</li><li>Previous experience of 2+ years in healthcare is preferred.</li><li>Experience in handling patient queries and experience with AE reporting is an add on.</li></ul>Location:<ul><li>New Delhi/ NCR, Mumbai, Chennai, Hyderabad, Kolkata</li></ul>Responsibilities and skills:<ul><li>Patient Counselling:</li><li>Provide comprehensive in-person guidance to patients regarding their health, therapy, program benefits, and related queries as per prevailing SOPs.</li><li>Connect with the patient emotionally.</li><li>HCP connect:</li><li>Meet Cardiologists regarding patient counselling program.</li><li>Build strong relationships with doctors to motivate them to onboard their patients on the program.</li><li>Ensure regular visits to doctors.</li><li>Documentation and Record Keeping:</li><li>Maintain accurate and up-to-date records of patients and doctors as per prevailing SOPs.</li><li>Ensure that all necessary documentation is completed.</li><li>AE reporting:</li><li>Ensure AE reporting documentation is up to date within defined TAT arising out of any interaction as per prevailing law.</li><li>KPI adherence</li><li>Clearly understand KPIS set by managers.</li><li>Ensure KPI delivery with clear documentation.</li></ul>Offer:<ul><li>Opportunity to directly work on a very innovative product which has big societal impact</li><li>Opportunity to work with a cross-functional team consisting of leading medical brains, tech geeks, operations gurus</li></ul>Job Type: Full-timePay: &#8377;35,000.00 - &#8377;50,000.00 per monthBenefits:<ul><li>Flexible schedule</li><li>Health insurance</li><li>Leave encashment</li><li>Paid time off</li><li>Provident Fund</li></ul>Application Question(s):<ul><li>what is your current salary?</li><li>What is your Notice period ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Patient monitoring: 2 years (Preferred)</li></ul>Willingness to travel:<ul><li>75% (Required)</li></ul>

Field Patient Counsellor Manager

About Zyla (www.zyla.in)Zyla Health is India&rsquo;s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM, Godrej, Jindal Steels, DHL, Tata Steel, AstraZeneca, Pfizer.Care implemented by Zyla spans across medical, physical and mental health needs, and powered by a complete in-house team of Doctors and experts as well as our proprietary AI engines - Athena, Lea and Iris. The care starts with a detailed health risk assessment of the population followed by personalized care journeys ranging from chronic disease management to wellness programs.Qualifications: <ul><li>B.Sc/M.Sc Nutrition &amp; Dietetics.</li><li>Comfortable with telehealth (virtual patient care).</li></ul>Responsibilities: <ul><li>Interacting with patients regularly via telephonic or video calls.</li><li>Counseling chronic patients and motivating them to inculcate lifestyle changes.</li><li>Developing a nutrition plan and modifying it based on adoption/feedback from the patient.</li><li>Analyzing patient data and engaging in virtual patient management.</li><li>Researching and creating protocols for drugs, diagnostics, patient symptoms, vital tracking, etc.</li><li>Engaging with the product and technology teams for the development of algorithms.</li><li>Developing systems and processes for standardizing the quality of care.</li><li>Working in tandem with other 'care team' members such as doctors and physiotherapists to provide holistic care to patients.</li></ul>Offer: <ul><li>Opportunity to directly work on a very innovative product that has a big societal impact.</li><li>An open set-up where you can try new things such as blog writing, video creation, content writing, contributing to complex algorithms.</li><li>Market standard salary.</li><li>Flexible working hours and supportive team.</li></ul>Job Types: Full-time, Permanent, FresherPay: &#8377;10,000.00 - &#8377;20,000.00 per monthBenefits:<ul><li>Flexible schedule</li><li>Leave encashment</li><li>Paid sick time</li><li>Paid time off</li><li>Work from home</li></ul>Application Question(s):<ul><li>Are you available for an immediate joining?</li><li>Do you have a personal laptop, a Wi-Fi connection with good bandwidth, and a dual-SIM phone?</li><li>Are you willing to join us as a full-time remote permanent employee with a salary of &#8377;20,000?</li><li>Could you tell me which languages you&rsquo;re fluent in?</li></ul>Work Location: Remote

Clinical Nutritionist

Job Summary:We are seeking a proactive and experienced Customer Support - Team Leader to guide, mentor, and support our customer success team. The ideal candidate will be responsible for driving customer satisfaction, improving team performance, and ensuring the team follows best-in-class support practices. You&rsquo;ll play a pivotal role in creating SOPs, improving KPIs, and maintaining a high standard of service excellence.How you will make an impact: <ul><li>Team Leadership &amp; Supervision: Lead, motivate, and mentor the Customer Support and Operations team to ensure seamless service delivery and consistent operational execution.</li><li>Customer Experience Management: Drive superior customer service by ensuring timely resolution of queries, maintaining high CSAT, NPS, and customer retention metrics.</li><li>Operational Coordination: Oversee and coordinate daily operations including appointment scheduling with partner labs, managing logistics for sample pickups, and ensuring SLAs are met across the board.</li><li>Appointment &amp; Service Scheduling: Streamline appointment booking processes with labs and customers. Optimize technician schedules and resource allocation to improve effi ciency and customer satisfaction.</li><li>Process Compliance: Ensure adherence to standard operating procedures, internal quality controls, and data handling protocols across all customer and operational touchpoints.</li><li>SOP Creation &amp; Implementation: Design, document, and implement scalable SOPs for both support and operations processes. Continuously refi ne workfl ows based on feedback and performance data.</li><li>CRM Tool Implementation: Lead the implementation and optimization of a CRM tool to improve case management, customer visibility, and team productivity. Ensure proper data migration, team onboarding, training, and ongoing improvements aligned with business needs.</li><li>Performance Management: Track and report key performance indicators (KPIs) across both support and operations. Monitor productivity, turnaround time, and customer sentiment to drive continuous improvement.</li><li>Training &amp; Development: Organize regular training programs and workshops for the team to enhance product knowledge, operational fl uency, and customer handling skills.</li></ul>We are looking for people who:<ul><li>Proven 5+ experience in a customer support or customer success leadership role.</li><li>Strong understanding of customer experience metrics and tools.</li><li>Advanced Microsoft Excel working knowledge is highly required. </li><li>Are excellent communicators with a knack for coaching, cross-functional coordination, and problem-solving.</li><li>Have experience implementing and managing CRM/ticketing systems (e.g., Zendesk, Freshdesk, Salesforce) including workflows and automation.</li><li>Can build and implement scalable support and operational processes.</li><li>Possess strong analytical skills and a data-driven approach to performance monitoring.</li><li>Have experience working in tech-enabled customer support and operations environments.</li></ul>Job Type: Full-timePay: &#8377;800,000.00 - &#8377;900,000.00 per yearBenefits:<ul><li>Flexible schedule</li><li>Health insurance</li><li>Leave encashment</li><li>Paid sick time</li><li>Paid time off</li><li>Provident Fund</li></ul>Application Question(s):<ul><li>What is your current in-hand salary &amp; notice period? </li><li>Have you worked in a startup environment before?</li><li>Would you be open to working from the office (Tue &ndash;Fri) and from home on Saturdays? </li><li>Are you okay being available for calls on Sunday mornings if required, while still having Sun and Mon off?</li><li>Do you have 5+ years of proven experience in leading teams within Customer Success, Operations, and Support.</li></ul>Work Location: In person

Team Leader - Customer Success

About Zyla (www.zyla.in)Zyla Health is India&rsquo;s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM, Godrej, Jindal Steels, DHL, Tata Steel, AstraZeneca, Pzer. Care implemented by Zyla spans across medical, physical and mental health needs, and powered by a complete in-house team of Doctors and experts as well as our proprietary AI engines - Athena, Lea and Iris. The care starts with a detailed health risk assessment of the population followed by personalized care journeys ranging from chronic disease management to wellness programsEducation and experience: &#9679; MBBS / Internal medicine - MD&#9679; 10+ years of medical practice experienceSkills:&#9679; Deep understanding of global treatment guidelines for chronic disciplines such as COVID treatment, endocrinology, cardiology, nephrology, neurology, pulmonology, oncology&#9679; Deep knowledge of latest treatment protocols in India for chronic disease treatment and management&#9679; Deep understanding of chronic disease comorbidities and drug side effects/ adverse events&#9679; Ability to articulate medical information clearly for doctors as well as patients&#9679; Exceptional verrbal and communication skills, with an ability to formulate and present analysis and arguments in a clear, crisp and concise manner&#9679; Excellent time-management skills&#9679; Procient in MS OfIIce&#9679; ProFIcient in using EMRsResponsibilities:&#9679; Engage with patients in managing chronic disease over phone or video calls&#9679; Develop evidence based care plan for chronic patients&#9679; Continuously work on better healthcare outcome for Zyla patient populationTime commitment:&#9679; 6 hours Mon-Sat, remoteJob Types: Part-time, Freelance, VolunteerPay: &#8377;16,498.17 - &#8377;50,000.00 per monthWork Location: Remote

Doctor ( General Physician )

Join ZYLA Health and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ZYLA Health

ABOUT_COMPANY

Field Patient Counsellor Manager

Clinical Nutritionist

Team Leader - Customer Success

Doctor ( General Physician )