Qureos Mentor

البنك التجاري الدولي

<div></div><div><div>Description<div></div><div><b><br>
Job Purpose:</b></div>
<p>
To support in tightening the processes of projects/enhancements assessment and delivery while ensuring consistent and meaningful reporting to Senior Management. Analyse and report Projects, Enhancements and Team members&rsquo; Operational Key Performance Indicators (KPIs), team capacity and resources utilization, IT effort tracking, analysis and reporting</p><br>
<p></p>
<p><b>
Job Description:</b></p><br>
<p></p>
<p>
1.Align enterprise projects portfolio &ndash;including Projects, Enhancements and Demand Requests- with team capacity and skills, consolidate and analyze regular project management resources planning, to ensure proper capacity and resources utilization.</p>
<p>
2.Update and modify Transformation &amp; Delivery Department&rsquo;s Standard Operating Procedures (SOP), templates and Projects and Portfolio Management tools (PPM), monitor the budget, allocation and provide monthly over all statistics, to ensure that projects are being managed efficiently as per department SOPs, govern activities related to Transformation &amp; Delivery teams &ndash; including Project/Program Management, Business Relationship Management, Business Analysis, Demand and Release Management-</p>
<p>
3.Produce and consolidate Projects/Enhancements/Demand dashboard, to ensure updating Senior Management and IT Management with the required information.</p>
<p>
4.Support hiring and on-boarding new Transformation &amp; Delivery department team members, planning resources for pipeline projects, enhancements and upcoming demand.</p>
<p>
5.IT team capacity and resources utilization, analysis and reporting, to support IT Team heads in their team capacity management by providing capacity planning data report and analysis from the project management tool.</p>
<p>
6.Manage the consolidation of the projects review reports from all respective project management team members, to produce Project Management KPI dashboard and ensure the reporting quality.</p>
<p>
7.Assure maintaining Projects Portfolio to up-to-date information.</p>
<p>
8.Ensure that project/enhancement closure phase has been completed properly including closing procurements, closure report, lessons learned and relevant documentation updates. Build knowledge data base from the lessons learnt from the completed deliveries.
</p><p>9.Supervise quality reviews and follow-up on corrective actions, to produce report for non-compliant processes.</p>
<p>
10.Measure, analyze and report Projects, Enhancements, Demand Requests and team members operational KPIs.</p>
<p>
11.Oversee and govern projects/enhancements interdependencies, to ensure effective management and monitoring by Project Mangers, Demand and Release Managers.</p>
<p>
12.Promote and advise Transformation &amp; Delivery department tools &amp; best practices for Business &amp; IT teams as well as running peer reviews and internal audits to ensure compliances with SOPs</p>
<p><b>
Policies, Processes and Procedures</b></p>
<p>
13.Implement approved department policies, processes, and procedures and monitor adherence so that work is carried out in a controlled manner</p>
<p><b>
Day-to-day operations</b></p>
<p>
14.Implement the day-to-day operations assigned for the Transformation &amp; Delivery department to ensure compliance with the established standards and procedures
</p><p><b>Compliance</b></p>
<p>
15.Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.</p><div><br>
</div></div><div>
Qualifications<div></div><p><b><br>
Qualifications &amp; Experience</b></p><p>
 Bachelor&rsquo;s Degree or higher in Engineering, Technology, commerce or related field.</p><p>
 Minimum 6 years of Project Management experience.</p><p>
 PMP Certificate</p><p>
 Strong awareness for global delivery and quality management standards. &ndash;PMI, Agile, ITIL, CMMI, COBIT.</p><p><b>
Skills</b></p><p>
 Fluent English Language</p><p>
 Excellent organisational skills</p><p>
 Strong leadership and decision making skills</p><p>
 Excellent analytical and problem solving skills</p><p>
 Understanding of complex information and requirements</p><p>
 Good prioritisation skills and be flexible enough to adapt plans</p><p>
 Great IT skills combined with a good head for business</p><p>
 Strong knowledge in Project Management tools and techniques</p><p>
 An ability to work to tight deadlines and within constraints</p><p></p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

PMO MANAGER

<div></div><div><div>Description<div></div><p><b><br>
Job Purpose:</b></p>
<p>
To support Identity and Physical access management day to day operations in addition to support<br>
the analysis, design and implementation of all layers of identity management platforms and<br>
integrated applications, including Authorization/Authentication and Account<br>
Creation/Management/Provisioning in data repositories.</p>
<p><b>
Description</b></p>
<p>
1.Demonstrate Identity Management product expertise in building and configuring respective solutions<br>
and preparing and maintaining detailed operational manual for Identity Management solutions and<br>
platforms, in order to avail bank services in a secured way according to bank policy and to enable<br>
CIBs&rsquo; staff members and customers manage their own identity smoothly<br>
2. Work closely with the Application Security team to develop a detailed and secured solution design and<br>
integration guides between CIB Identity Management solutions and CIB internal and customer<br>
interfacing applications, and services.<br>
3. Work closely with Information Security, HR, Audit, Compliance, and Security Operations Center teams<br>
to develop, test, apply, and maintain the approved security matrices, relevant logs, reports, and system<br>
events over different identity and access management platforms, in order to provide the required<br>
assurance that only the provided access being granted according to corporate information security<br>
policy.<br>
4. Handle the technical implementations and proposed customization on Identity Management solutions<br>
and products where out of the box functionalities are not feasible, in order.to ensure effective and<br>
accurate implementation and meet business requirements through an agile framework.<br>
5. Work closely with IT Service Desk as a second level of support with internal users/staff, administrators,<br>
vendors, customers, and 3rd parties, by performing and maintaining user/privileged account. Perform<br>
Code level changes, updates to Identity Management solutions configuration and customization based<br>
on the Service requests or gap assessments, in order to overcome the raised technical challenges and enable business in seamless way to demonstrate Identity Management product expertise in order to<br>
avail bank services in a secured way according to bank policy.</p>
<p>
6. Design, Implement, maintain and Operate physical security platforms, relevant processes, and<br>
business workflows, in order to make sure that physical access platform up and running according to<br>
corporate key performance indicator, and only approved access being granted according to CIB<br>
policies.<br>
7. Analyse integration requirements, implement and maintain appropriate integration methodologies,<br>
documents day to day operational activities, in order to ensure proper Identity Management operations.<br>
8. Ensure effective identity access platforms management and highlight where applicable potential<br>
impacts on platform availability as well as information confidentiality and integrity, in order to ensure<br>
proper and secured Identity Management lifecycle.<br>
9. Provide second level of technical support, resolving technical authentication issues as part of the<br>
normal process and/or (i.e., add, change and delete user/group access rights) for enterprise<br>
applications, Systems, Database, and services, in coordination with relevant vendors and third parties,<br>
in order to keep CIB business up and running according to the agreed upon service level agreement to<br>
ensure ccontinual improvement for Identity Management lifecycle.<br>
10. Work across business and IT project teams in order to ensure optimal use of identity access<br>
management technical and business resources/framework, documenting technical and business<br>
related activities, and implementing the proper Identity Management solutions&rsquo; controls.<br>
11. Work with operational team in specifying technical requirements for Security in Identity Management<br>
solutions and ensure the right architecture/design is implemented.<br>
12. Develop and maintain monthly Key Performance Indicators (KPIs), present security reports and<br>
dashboards across various Identity Management Customer solutions to IAM Manager, in order to<br>
proactively attend to business needs and requirements and provide business with the proper visibility<br>
over Identity Management solutions.</p>
<p><b>
Policies, Processes and Procedures</b><br>
13. Follow all relevant department policies, processes, standard operating procedures and instructions so<br>
that work is carried out in a controlled and consistent manner</p>
<p><b>
Day-to-day management</b><br>
14. Follow the day-to-day operations related to own jobs in the IT Security, Control &amp; Quality Assurance<br>
department to ensure continuity of work</p>
<p><b>
Compliance</b><br>
15. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and<br>
code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.</p><div><br>
</div></div><div>
Qualifications<div>
</div><ul>
<li><b>Qualifications &amp; Experience</b><br>
 Bachelor&rsquo;s degree of Engineering, Computer Science or equivalent.<br>
Experience administering Federation Services and Single-Sign-On technologies is a plus<br>
Engineer:</li>
<li>Minimum of 3 - 5 years of experience in Systems and Information Security administration<br>
with at least 1-3 years professional Working knowledge of Information Security concepts and practices<br>
Senior Engineer:</li>
<li>Minimum of 6 - 7 years of experience in Systems and Information Security<br>
administration with at least 1-3 years professional Working knowledge of Information Security concepts<br>
and practices</li>
<li>Basic understanding of Information Security frameworks and best practices (e.g. PCI, ISO27K, NIST)</li>
<li>Detailed knowledge of directory server and protocol technologies (Radius, TDS, and AD) and similar<br>
protocols</li>
<li>Demonstrated ability to implement process, create SOPs, and write effective documentation</li>
</ul>
<p><b>Skills</b></p>
<p>
Good command of English and Arabic languages<br>
Good Communication, Negotiation and Time Management skills<br>
Good Analytical and Problem-solving skills</p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Work Locations: B219 - Financial District, Smart Village, Cairo - Alex Desert Road</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div><div>
Travel: No</div></div>

IDENTITY ACCESS MANAGEMENT ENGINEER/SENIOR ENGINEER

<div></div><div><div>Description<div>
</div><div>
Job Purpose:</div><div>
Act as the strategic designer and planner of solutions in a technology environment through introducing the overall technical vision for a particular solution. Translate technical details into a language that management and non-technical stakeholders can understand.</div><div>
Find and create the best technical solution among all possible alternatives to solve the existing business problems or satisfy new requirements while incorporating elements of cost effectiveness and value and in full alignment with Architecture Principles and Enterprise Architecture and Solution Architecture roadmaps.</div><div>
Direct and orchestrate the activities of the rest of the domain architects and provide the required channel between the enterprise architecture and the technical architecture.</div><div></div><div><br>
Job Description:</div><div>
Solutions Architecture</div><div>
1. Lead the process of developing solutions to fit an enterprise architecture in terms of a business, information, and technical standpoint.</div><div>
2. Comprehends business strategies &amp; requirements and develop necessary designs &amp; plans to ensure projects &amp; solutions satisfy those needs.</div><div>
3. Take a set of requirements and turn them into a full-fledged architecture and design that is considered to be the blueprint of a successful solution.</div><div>
4. Provide advice and make decisions about which technologies would be suitable to use for various projects.</div><div>
5. Assess and evaluate risk as required and maintain full mitigation of operational risks by reducing the probability of failures in projects.</div><div>
6. Communicate with the different vendors and challenging the provided solutions with the vendor to be aligned with CIB strategy.</div><div>
7. Develop the solutions viewpoints, in which the business and information technology viewpoints are combined into solutions that realize business capabilities to the Bank.</div><div>
8. Chair the High Level Design Committee of any engagement and act as a contributing member of the project team from project inception to completion.</div><div>
9. Monitor consistently the scope of projects to assure the outcome quality.</div><div>
10. Present the solutions in the CARB meetings and respond to concerns raised by various stakeholders.</div><div>
11. Define and apply the architecture principles to guide solution decisions for the Bank and business roadmap</div><div>
12. Coordinate solution architecture implementation and modification activities across the team to assure deliverables quality</div><div>
13. Facilitate and lead the evaluation and selection of software product standards, as well as the design of standard software configurations to assure the full emulation with CIB standards.</div><div>
14. Define standard rules for how to implement solutions in more unified or reusable ways, such as design patterns in order to standardize the implementation</div><div>
15. Provides engagement and leadership through the selection and procurement process of product solutions as part of the architectural portfolio</div><div>
16. Ensure that technology standards and IT best practices are maintained across the bank.</div><div>
17. Supports all architectural disciplines and champions&rsquo; architectural initiatives.</div><div>
18. Updates job knowledge by tracking and understanding emerging architecture practices and standards; participating in educational opportunities; reading professional publications and maintaining personal networks.</div><div>
Day-to-day operations</div><div>
19. Follow the day-to-day operations related to own jobs in the IT Architecture &amp; Strategy department to ensure continuity of work.</div><div>
Policies, Processes and Procedures</div><div>
20. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.</div><div>
Compliance</div><div>
21. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.</div><div></div><div><br>
</div></div><div>
Qualifications<div>
</div><div>
Qualifications &amp; Experience</div><ul><li>Bachelor's degree in Engineering, MIS, Computer Science, Mathematics, Statistics</li><li>Post-graduate degree Engineering, MIS, Computer Science, Mathematics, Statistics is a plus</li><li>A minimum of 5 years related business Architecture, Enterprise Architecture, Systems Architecture, Infrastructure Architecture experience and total experience of 12+ years.</li><li>Multi-disciplinary application of wide knowledge spanning business, data, and technology.</li><li>EA practice certification e.g. TOGAF or Zachman is a plus</li><li>Strategic IT Planning and Roadmap development background</li><li>IT Solution Design background</li><li>Project Portfolio Management background</li><li>Strong leadership skills</li><li>Strong communication skills verbal and written</li><li>Ability to manage time and workload effectively</li></ul><div>
Skills:</div><ul><li>Excellent command of English and Arabic languages</li><li>Very good Leadership skills</li><li>Very good Communication and negotiations skills</li><li>Details oriented</li><li>Analytic thinking, problem solving and decision making</li></ul><div>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

ENTERPRISE PLATFORMS SOLUTIONS ARCHITECT

<div></div><div><div>Description<p></p><div><div><p><br>
 JOB PURPOSE:</p></div><div><p><br>
To act as a focal point for all IT related problems impacting Systems in order to be managed according to Problem Management process and work on resolving them while minimising impact on business operations.</p></div></div><p></p><div><div><p><br>
 KEY ACCOUNTABILITIES:</p></div><div><p><br>
Description</p></div><div><div><p><br>
Incidents Handling:</p><p>
1. Validate and investigate reported problems from End Users / IT staff.</p><p>
2. Report all recorded problems to Problem Manager to set priorities and assign tasks.</p><p>
3. Ensure that Problem Management KPIs are recorded and their targets met.</p><p>
4. Provide single point of contact for IT Staff regarding Systems suspected problems through phone calls, emails and online tickets.</p><p>
5. Ensure the closure of all resolved problems after impacted business areas confirmation.</p><p>
6. Coordinate and follow up with different IT parties for problem report proper fulfilment and delivery.</p></div></div><p></p><div><div><p><br>
Policies, Processes and Procedures</p><p>
7. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</p></div></div><p></p><div><div><p><br>
Day-to-day management</p><p>
8. Follow the day-to-day operations related to own jobs in the IT Service Management &amp; End User Support department to ensure continuity of work</p></div></div><p></p><div><div><p><br>
Compliance</p><p>
9. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks</p></div></div></div><p></p><div><br>
</div></div><div>
Qualifications<div></div><div><div><p><br>
QUALIFICATIONS, EXPERIENCE, &amp; SKILLS:</p></div><div><div><p><br>
Qualifications &amp; Experience</p><p>
 Bachelor&rsquo;s degree of Computer Engineering/Computer science or its equivalent.</p><p>
 From 0-3 years of experience in IT field Analyst for the Analyst &amp; From 4- 6 years of experience for the Senior Analyst</p><p>
 Good qualifications in Computers / Communication Engineering</p><p>
 Understanding of Service Level Agreements and their application</p><p>
 Good analytical skills, structured and methodical approach</p><p>
 Ability to work independently and make decisions where necessary</p><p></p><p><br>
Skills</p><p>
 Demonstrated commitment to the provision of excellent customer support.</p><p>
 Ability to work and handle different situations without supervisor interference.</p><p>
 Ability to work as a member of a team.</p><p>
 Good oral and written communication skills.</p><p>
 Good organizational skills.</p></div></div></div><p></p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

PROBLEM MANAGEMENT ANALYST/ SENIOR ANALYST

<div></div><div><div>Description<div></div><p><br>
JOB PURPOSE:<br>
To manage and coordinate different Business Portfolios initiation phase and align among reporting BRM Officers &amp; BRMs to develop proper initiation plans that reflects both bank&rsquo;s strategic directions and business needs to facilitate the proper management of new initiatives in a way that best serves the bank strategy.</p>
<p>
KEY ACCOUNTABILITIES:<br>
Description<br>
1. Coordinate between IT and business lines and ensure no conflict between Business and IT stakeholders.<br>
2. Work closely with IT Architecture team to shape business demand for IT projects, services, capabilities and<br>
investments in order to maximize their business value.<br>
3. Ensure that all business needs requested from dedicated business lines are aligned with business and IT<br>
approved strategy to keep proper alignment with yearly planned portfolio.<br>
4. Participate in Portfolio planning and reporting for the dedicated business line to ensure proper preparation for<br>
future initiatives.<br>
5. Combine the accumulated risk factors and ensure reflection into the process of assessment and initiation to<br>
deliver well defined projects for execution.<br>
6. Support the process of project prioritisation, approval and initiation, including supplier selection to ensure SLA<br>
approved standards to secure a complete set of requirements and documentation.<br>
7. Oversee initiatives and help manage business process change to ensure that the value predicted by a business<br>
case is achieved.<br>
8. Develop required dashboards for managed business initiatives to be ready reported to senior management.<br>
Policies, Processes and Procedures<br>
9. Implement approved department policies, processes, and procedures and monitor adherence so that work is<br>
carried out in a controlled manner<br>
Day-to-day operations<br>
10. Implement the day-to-day operations assigned for the Transformation &amp; Delivery department to ensure<br>
compliance with the established standards and procedures.<br>
Internal<br>
Commercial International Bank<br>
Compliance<br>
12. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of<br>
conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.</p><div><br>
</div></div><div>
Qualifications<div></div><p><br>
Qualifications<br>
 Bachelor&rsquo;s degree in Business, Economics, Computer Science, Engineering, or its equivalent.<br>
 Minimum of 10 years of experience in banking field and de experience.<br>
 ITIL Foundation and Service Strategy, MBA and PMP or Project Management Diploma are an asset<br>
Skills<br>
 Influencing others and negotiation skills that need confidence and gravitas to influence and challenge different<br>
stakeholders<br>
 Proven competency in requirements definition and documentation.<br>
 Tactful, resolute and committed to providing excellent customer service.<br>
 Ability to plan and organise work in order to achieve objectives and targets.<br>
 Strong written and presentational skills; ability to clearly communicate complex messages to a variety of<br>
audiences including senior management<br>
 Understands the use of information technology in a Strategic context<br>
 Aware with current technologies and trends relevant to the bank.<br>
 Ability to work effectively with colleagues, managers, suppliers and stakeholders. Understands the importance<br>
of developing effective partnership</p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

SENIOR BUSINESS RELATIONSHIP MANAGER

<div></div><div><div>Description<div></div><div><br>
Job PURPOSE:</div>
<div>
To perform the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers.</div>
<div>
KEY ACCOUNTABILITIES</div>
<div>
Operational Functions</div>
<ul><li>Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance.</li></ul>
<ul><li>Introduce alternative channels to customers to reduce traffic in branches according to bank SOP&rsquo;s.</li></ul>
<ul><li>Process all the cash counter transactions accurately in accordance with the set objectives.</li></ul>
<ul><li>Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault.</li></ul>
<ul><li>Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.</li></ul>
<ul><li>Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.</li></ul>
<ul><li>Adhere to the bank standards related to the average waiting &amp; serving time in addition to the productivity reports.</li></ul>
<ul><li>Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.</li></ul>
<ul><li>Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.</li></ul>
<ul><li>Check counterfeit currencies, checks and identities.</li></ul>
<div>
Reporting</div>
<ul><li>Handle customer requests efficiently and raise any problems to the Head Teller/Operation Supervisor in order to meet customer satisfaction &amp; to reach customer delight</li></ul>
<ul><li>Be attentive to any possible frauds and risks and provide customer feedback to direct supervision.</li></ul>
<ul><li>Deviations and exceptions reporting in branch monthly exception report in a timely manner</li></ul>
<div>
Policies, Processes and Procedures</div>
<ul><li>Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.</li></ul>
<ul><li>Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health &amp; safety procedures</li></ul>
<ul><li>Adhere to the bank clean desk policy</li></ul>
<div>
Day- to-day operations</div>
<ul><li>Follows the day-to-day operations related to own jobs in the concerned department to ensure continuity of work</li></ul>
<div>
Compliance:</div>
<ul><li>Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.&quot;</li></ul><div></div><div><br>
</div></div><div>
Qualifications<div></div><div><br>
Qualifications:</div>
<ul><li>Bachelor&rsquo;s degree of commerce, business administration, accounting or its equivalent</li></ul>
<ul><li>(0-2) Years of experience</li></ul>
<div>
Skills</div>
<ul><li>Good command of English and Arabic languages</li></ul>
<ul><li>Communication Skills</li></ul>
<ul><li>Problem Solving Skills</li></ul>
<ul><li>Service Oriented</li></ul>
<ul><li>Process Oriented</li></ul>
<ul><li>Adept in using basic software such as office, internet and e-mail</li></ul><div></div><div><br>
</div></div><div>
Primary Location: Egypt-Cairo-DOWNTOWN BRANCH</div><div>
Work Locations: DOWNTOWN BRANCH</div><div>
Job: Front Liner</div><div>
Organization: RETAIL &amp; COMMERCIAL BANKING</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

Teller - Downtown

<div></div><div><div>Description<div></div><p><br>
Job PURPOSE:</p>
<p>
To perform the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers.</p>
<p>
KEY ACCOUNTABILITIES</p>
<p>
Operational Functions</p>
<ul><li>Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance.</li></ul>
<ul><li>Introduce alternative channels to customers to reduce traffic in branches according to bank SOP&rsquo;s.</li></ul>
<ul><li>Process all the cash counter transactions accurately in accordance with the set objectives.</li></ul>
<ul><li>Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault.</li></ul>
<ul><li>Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.</li></ul>
<ul><li>Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.</li></ul>
<ul><li>Adhere to the bank standards related to the average waiting &amp; serving time in addition to the productivity reports.</li></ul>
<ul><li>Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.</li></ul>
<ul><li>Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.</li></ul>
<ul><li>Check counterfeit currencies, checks and identities.</li></ul>
<p>
Reporting</p>
<ul><li>Handle customer requests efficiently and raise any problems to the Head Teller/Operation Supervisor in order to meet customer satisfaction &amp; to reach customer delight</li></ul>
<ul><li>Be attentive to any possible frauds and risks and provide customer feedback to direct supervision.</li></ul>
<ul><li>Deviations and exceptions reporting in branch monthly exception report in a timely manner</li></ul>
<p>
Policies, Processes and Procedures</p>
<ul><li>Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.</li></ul>
<ul><li>Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health &amp; safety procedures</li></ul>
<ul><li>Adhere to the bank clean desk policy</li></ul>
<p>
Day- to-day operations</p>
<ul><li>Follows the day-to-day operations related to own jobs in the concerned department to ensure continuity of work</li></ul>
<p>
Compliance:</p>
<ul><li>Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.&quot;</li></ul><p></p><div><br>
</div></div><div>
Qualifications<div></div><p><br>
Qualifications:</p>
<ul><li>Bachelor&rsquo;s degree of commerce, business administration, accounting or its equivalent</li></ul>
<ul><li>(0-2) Years of experience</li></ul>
<p>
Skills</p>
<ul><li>Good command of English and Arabic languages</li></ul>
<ul><li>Communication Skills</li></ul>
<ul><li>Problem Solving Skills</li></ul>
<ul><li>Service Oriented</li></ul>
<ul><li>Process Oriented</li></ul>
<ul><li>Adept in using basic software such as office, internet and e-mail</li></ul><p></p><div><br>
</div></div><div>
Primary Location: Egypt-Cairo-WATER WAY BRANCH</div><div>
Work Locations: WATER WAY BRANCH</div><div>
Job: Front Liner</div><div>
Organization: RETAIL &amp; COMMERCIAL BANKING</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

TELLER - New Cairo Area

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