Urwah Admin

اورنچ مصر

<div>About the job Sr. Supervisor, Projects
<div>Purpose of the job

Conducting full business requirements analysis for projects and overall project management for the Consumer business unit projects throughout the full project life cycle, initiation, planning, monitoring &amp; controlling, execution and closure to ensure the project completion within planned scope, budget, and time.

Duties and responsibilities

Interface with market segments during the concept initiation phase of any project to ensure the implementation of the projects objectives and scope.
<ul><li>Identify all project stakeholders and initiate the project ensuring all relevant parties across the organization are engaged.</li></ul>
<ul><li>Develop the project requirements documents integrating the requirements of market segments and all stakeholders.</li></ul>
<ul><li>Develop the project plan of the overall consolidated tasks to achieve on-time delivery of all cross-functional teams? deliverables.</li></ul>
<ul><li>Maintain continuous communication with cross-functional teams and conduct regular meetings with the project team members from project inception to implementation and till commercial launch &amp; closure.</li></ul>
<ul><li>In charge of developing optimum solutions for managed projects that positively affect the increase in acquisitions, revenue, and market share of different market segments, with the least possible development time &amp; cost.</li></ul>
<ul><li>Monitor and control the project progress, following up on the implementation to deliver according to plan / escalate delays and impacts on the baseline.</li></ul>
<ul><li>Anticipate &amp; resolve issues, problems, bottlenecks, or scheduling conflicts that arise during the project implementation.</li></ul>
<ul><li>Control the scope and ensure that all executed tasks are complying with the project scope.</li></ul>
<ul><li>Analyze any change request highlighting the impact on time, cost, and customer experience.</li></ul>
<ul><li>Study alternatives that would accommodate for the change avoiding /minimizing impacts on the baseline.</li></ul>
<ul><li>Delegate tasks and responsibilities to appropriate resources.</li></ul>
<ul><li>Effective management of projects resources planning during the project life cycle.</li></ul>
<ul><li>Prepare regular status reports and ensure that updates are cascaded to the project team/ management.</li></ul>
<ul><li>Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.</li></ul>
<ul><li>Build, develop, and grow any business relationships vital to the success of the project.</li></ul>
<ul><li>Participate in the preparation &amp; validation of necessary processes.</li></ul>
<ul><li>Participate in the validation of the customer care and sales briefing documents and working instructions.</li></ul>
<ul><li>Align with HR on necessary training for projects? delivery</li></ul>
<ul><li>Ensure that customer experience is intact by validating the customer journey in all projects.</li></ul>
<ul><li>Follow-up on the communications readiness to ensure alignment with the project launch date and the availability of communication material at outlets.</li></ul>
<ul><li>Plan and monitor the coordination of logistics related to new products to ensure the availability of the product stock at the outlets in time for the launch.</li></ul>
<ul><li>Responsible for approving the final product specifications, functionality, features, and service acceptance tests during the final phase of the project delivery.</li></ul>
<ul><li>Lead and support the project team all the way to completion and during post launch monitoring period.</li></ul>
<ul><li>Find solution for any problems that might emerge after launch &amp; report it to relevant parties for action and support.</li></ul>
<ul><li>Formal closure of projects and handover to market segments and operational teams.</li></ul>
<ul><li>Archiving project documentation, summaries, and lessons learned.</li></ul>

Job Specification

Education
<ul><li>Bachelor's degree from a recognized university.</li></ul>
<ul><li>Project Management Professional certification (PMP) is preferable.</li></ul>
<ul><li>Master's degree in a relevant field or MBA is a plus.</li></ul>

Experience
<ul><li>Minimum 4 years of experience in the telecommunications industry.</li></ul>
<ul><li>Minimum 2 years of experience in the service design of telecom products and services.</li></ul>
<ul><li>Minimum 2 years of experience in product and services development cycle and processes.</li></ul>
<ul><li>Minimum 2 years of experience as a PM.</li></ul>
<ul><li>Knowledge in the marketing of telecommunications products and services.</li></ul>
<ul><li>Knowledge of GSM architecture and network components.</li></ul>
<ul><li>Knowledge of the telecom sector in general and in the Egyptian market.</li></ul>

Skills and abilities
<ul><li>Fluent in English both spoken and written</li></ul>
<ul><li>Ability to simplify complex issues and present them in an understandable manner.</li></ul>
<ul><li>Ability to transfer knowledge.</li></ul>
<ul><li>Ability to work within a multicultural environment.</li></ul>
<ul><li>Ability to work under stress / pressure.</li></ul>
<ul><li>Excellent communication &amp; people skills.</li></ul>
<ul><li>Strong analytical skills &amp; problem-solving skills.</li></ul>
<ul><li>Strong leadership skills &amp; effective project management skills.</li></ul>
<ul><li>Strong writing and presentation skills.</li></ul>
<ul><li>Good knowledge of marketing fundamentals.</li></ul>
<ul><li>Good planning and organizational background.</li></ul>
<ul><li>Good negotiations skills.</li></ul>
<ul><li>Good coordination and follow-up skills.</li></ul>
<ul><li>Expertise in Microsoft Office Tools</li></ul>
<ul><li>Proficiency in MS projects and other PM tools.</li></ul></div></div>

Sr. Supervisor, Projects

<div>About the job Sr. Supervisor, Network Optimization &amp; Performance Applications
<div>Purpose of the job

<ul><li>Design, Develop, Integrate, Deploy, &amp; Test network optimization and performance applications &amp; services to satisfy the needs of the converged transport network, processes, Data &amp; Services as well as Combine both deep study for Orange business processes and the requirements of network optimization and performance improvement to design and integrate the best solution/application that serve converged transport network functions.
</li></ul>Duties and responsibilities

<ul><li>Ensure quality, accuracy and usability of network optimization and performance tools and ensure they are fulfilling the departments needs and requirements.</li><li>
Interface with vendors in designing, developing, &amp; integrating network optimization and performance tools, services &amp; applications.</li><li>
Develop logic, proof-of-concepts, &amp; prototypes for the integration of new network optimization and performance systems/applications or analyzes and modifies logic in existing applications.</li><li>
Conduct researches &amp; provide recommendations on new technologies related to software life cycle.</li><li>
Cooperate with vendors to deploy northbound &amp; southbound applications programming interfaces (APIs) to integrate network optimization and performance applications with each other &amp; with other systems.</li><li>
Provides technical recommendations to management to ensure smooth integration and operation for the optimization and performance management systems.</li><li>
Evaluate options &amp; analyzes complex technical problems and delivers solutions where precedent may not exist.</li><li>
Test, debug, document and implement software application components &amp; services using variety of programing languages and technologies.
</li><li>Identify performance bottlenecks and debug known issues.</li><li>
Provide support for integration solutions between newly purchased network optimization and performance tools &amp; the existing fixed/mobile new management applications.</li></ul>

Job specification

Education

Bachelor of Computer-Science, Information-Systems or related Fields

Experience

Minimum 4 years of work experience, 2 of which in a relevant role.

Skills and abilities
<ul><li>
Possess knowledge, skills, training, and practical experience in Microsoft Windows software engineering environments
</li><li>Solid Object Oriented Programming and Design experience.</li><li>
Knowledge of data analysis and database architecting.</li><li>
Knowledge of networking technologies: IP network architecture, protocols, &amp; telecom network infrastructure is a big plus.</li><li>
Network programming / SNMP knowledge is an asset.</li><li>
Excellent organizational skills and ability to work on different projects concurrently.</li><li>
Strong analytical, &amp; problem solving skills.</li><li>
Ability to leverage relationships across other business units and with external sources.</li><li>
Accuracy and strong attention to details is essential.</li><li>
Volunteers readily&amp; undertakes self-development activities.</li><li>
Ability to respond to urgent situations appropriately by prioritization.</li><li>
Ability to adapt to a constantly changing environment.</li><li>
Effective communications skills (verbal &amp; written).</li></ul></div></div><div></div>

Sr. Supervisor, Network Optimization & Performance Applications

<div>About the job Microsoft System Admin
<div>Purpose of the job

To manage and maintain Active directory and Exchange systems.

Duties and responsibilities
<ul><li>
Install new and rebuild existing servers and configure hardware, peripherals, services, settings, directories, and storage.</li><li>
Develop and maintain installation and configuration procedures; contribute to and maintain system standards.</li><li>
Perform daily system and security monitoring, verify the integrity and availability of all hardware, server resources, systems and key processes, review system and application logs.</li><li>
Perform daily backup operations, ensure all required file systems and system data are successfully backed up to the appropriate media and integrity checked regularly.</li><li>
Provide support to various end user and developer groups by request.</li><li>
Apply OS patches and upgrades on a regular basis.</li><li>
Administering, configuring, and maintaining Microsoft Exchange server.</li><li>
Managing mailboxes, public folders, and other mailbox resources.</li><li>
Troubleshooting Exchange server issues and performance tuning.</li><li>
Developing and implementing anti-spam and anti-virus measures.</li><li>
Creating and managing mailbox stores and distribution groups.</li><li>
Configuring and managing mobile devices that link to Exchange.</li><li>
Performing backups, restores, and setting up disaster recovery plans.</li><li>
Monitoring Exchange server performance and optimizing server resources.</li><li>
Performing Exchange server upgrades and patching as needed.</li><li>
Providing end-user support and troubleshooting.</li></ul>

Job specification

Education
<ul><li>
Bachelor's degree in Engineering or any related field from a recognized university.</li></ul>

Experience.
<ul><li>
5 years experience working in IT.</li><li>
Experience engineering support of Active Directory, DNS, and any additional Microsoft.</li><li>
Experience with Active Directory including GPO, DNS and DHCP.</li><li>
Experience with capacity planning, performance monitoring and maintenance planning to ensure high availability.</li><li>
Work closely with network engineering in the development, coordination, troubleshooting of enterprise network security systems and implementation of appropriate rulesets.</li><li>
Participate with implementation of solutions involving data encryption, data masking, secure file transfers, and data leakage prevention. Supports new initiatives related to regulatory mandates.</li><li>
Assist in maintaining Application Packaging Standards / Desktop Standards / Hardware Imaging / OS Patches, etc.</li><li>
Design / Develop PowerShell Scripts for Automation of Operational Process, where appropriate</li><li>
Implement / Support Security Policies / Audits - Troubleshoot / Resolve Security Permissions Issues.</li><li>
Interface with Systems Admins / DBAs to Improve Operational Processes / Engineering Standards, etc.</li><li>
Experience with at least one scripting language (PowerShell / VBScript / Python, etc.).</li><li>
Exchange Administration / Support; SQL Server Administration / Support.</li></ul>

Must have the following certificates:
<ul><li>
Microsoft Office 365 Certified: Administrator Expert</li><li>
Azure Solution Architect Expert</li></ul>

Skills and abilities
<ul><li>
Very good English both spoken and written.</li><li>
Very good computer skills.</li><li>
Strong Customer Orientation.</li><li>
Strong communication, listening &amp; interpersonal skills.</li><li>
Flexibility &amp; ability to work in a team.</li><li>
Self-confident with professional behavior &amp; attitude.</li><li>
High sense of time management.</li></ul></div></div>

Microsoft System Admin

<div>About the job First Class Call Center Representative - OS
<div>Purpose of the job

Handle all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center. Handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to maximize revenues.

Duties and responsibilities
<ul><li>
Handle all incoming/outgoing calls of the call center.</li><li>
Provide follow up, occasional campaigns and call backs blended with normal inbound calls.</li><li>
Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.</li><li>
Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and etc.)</li><li>
Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound &amp; Save Initiatives...etc.).</li><li>
Communicate with other departments all relevant customer inquiries if applicable.</li><li>
Achieve the requested staffed time on a daily basis to minimize lost call rate.</li><li>
Provide proper information to customers with complete and comprehensive understanding of Orange products and services.</li><li>
Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust.</li><li>
Respect and apply company vision, mission and values.</li><li>
Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.</li><li>
Use available methods and tools to develop own skills.</li><li>
Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings.....etc.).</li><li>
Keep up-to-date with all the services and products provided by Orange.</li><li>
Resolve all customer complaints, requests and inquiries within the pre-determined SLAs.</li><li>
Escalate problems, report suspected fraud and provides relevant feedback to the right channels.</li></ul>

Job specification

Education

<ul><li>Bachelor's degree from a recognized university.</li></ul>

Experience.
<ul><li>
Minimum 0-2 years of experience in the same function.</li></ul>

Skills and abilities

<ul><li>Very good English both spoken and written.</li><li>
Very good computer skills.</li><li>
Strong Customer Orientation.</li>
<li>Strong communication, listening &amp; interpersonal skills.</li><li>
Flexibility &amp; ability to work in a team.</li>
<li>Self-confident with professional behavior &amp; attitude.
</li><li>High sense of time management.</li></ul></div></div>

First Class Call Center Representative - OS

<div>About the job Executive Assistant
<div>Purpose of the job

Responsible for day-to-day operational management of all activities to perform full clerical, administrative and general office duties through providing administrative support to the chief officer and department teams.

Duties and responsibilities
<div><ul><li>
Compose and prepare memos, correspondences, agreements, reports and other professional documents using automated systems including Microsoft word, Excel and Power Point.</li><li>
Assist department teams in the related admin work.</li><li>
Attend meetings and provide minutes of meeting, agenda and following on action points.</li></ul>
<ul><li>Responsible for weekly &amp; monthly reporting, projects filing &amp; documentation.</li></ul>
<ul><li>Coordinate &amp; manage department events, meetings, travel arrangements, expenses and manage all document workflow.</li></ul>
<ul><li>Gather collective projects information from all teams of the department</li></ul>
<ul><li>Manage the filing &amp; record keeping of all employees related documents such as HR, appraisals, headcount, stationary and office supplies, office equipment; new hires or new requests.</li></ul>
<ul><li>Ensure facilities requests are communicated and implemented for the chief officer and all department teams</li></ul>
<ul><li>Issue and follow up on domestic and international travel arrangements.</li></ul>
<ul><li>Plan meeting schedules and events.</li></ul>
<ul><li>Prioritize and perform a variety of tasks with minimal direction concerning the chief officer and the department teams</li></ul>
<ul><li>Use specific knowledge of airlines, airports, ground transportation, cities, and accommodations to make thoughtful, well-planned travel arrangements taking into account individual preferences, budget and time constraints .</li></ul>
<ul><li>Conduct productive internet information searches as needed.
</li></ul><ul><li>Handle requests aiming at meeting tight deadlines and rearrange multiple priorities.</li></ul>
<ul><li>Prepare expense reports, purchase requisitions, process invoices, and track deliverables and payment status order.
</li></ul><ul><li>Maintain various office supplies and equipment and assist in special projects as needed .</li></ul>
<ul><li>Maintain organizational charts, headcount and staffing requisition records from the teams.</li><li>
Responsible for ordering and maintaining supplies for department.</li><li>
Prepare the departments logistics such as stationary, supplies, equipment, etc.</li><li>
Review all documents prior to submission to the department Chief Officer to ensure their accuracy and compliance with company policies and procedures with a necessary brief, if needed.</li><li>
Maintain confidentiality with respect to all issues, correspondences and reports.</li></ul></div>

Job specification

Education

<ul><li>Bachelor degree from a recognized university</li><li>
Further studies in business administration is an asset.</li></ul>

Experience

<ul><li>1-2 years of experience in administrative tasks.</li></ul>

Skills and abilities

<ul><li>Excellent writing skills both Arabic and English.</li><li>
Good communication and presentation skills.</li><li>
Ability to organize, multi-task &amp;meet deadlines.</li><li>
Good knowledge of Microsoft Office.</li><li>
Ability to work under stress.</li></ul></div></div>

Executive Assistant

<div>About the job Advisor, IT Asset &amp; Program Management
<div>Purpose of the job

Manage and optimize IT software and hardware assets along with the timely management of IT infrastructure programs and projects.

Duties and responsibilities:

<ul><li>Maintaining records of all software assets as well as tracking them.</li><li>
Ensure compliance with software licensing terms and vendor agreements.</li><li>
Manage software procurement and renewals.</li><li>
Identify opportunities for cost savings through license optimization.</li><li>
Prepare Audit Report and manage software audit as well.</li><li>
Manage software purchases through a centralized process to ensure license compliance.</li><li>
Coordinate with Infrastructure teams and business owners to optimize value and ensure legal compliance.</li><li>
Monitor license usage, renewals, and optimization opportunities.</li><li>
Represents Orange Egypt in the Group SAM program.</li><li>
Ensure the correct management of software spending, renewals, optimization, proper usage of the license pool, and compliance with contractual rules.</li><li>
Participate in the management of the department annual budget and controls OpEx through optimizing the systems SLA and all related support contracts.</li><li>
Identify, assess, and report associated risks in the asset lifecycle</li><li>
Conduct impact assessments for asset acquisition, modification, retention, or disposal.</li><li>
Recommend lifecycle decisions in line with cost-efficiency and compliance requirements.</li><li>
Implement asset management policies and governance framework across the organization.</li><li>
Performs surveys on software vendor market for software asset management practices and tools.</li><li>
Design and modify processes and policies to effectively manage and control licenses.</li><li>
Lead and manage relationships with vendors.</li><li>
Manages the cycle of HW purchasing and installation.</li><li>
Assists in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility.</li><li>
Develop project plans to track progress and ensure that all projects are delivered on time, within scope, and within budget.</li><li>
Coordinates internal resources and third parties/vendors for the execution of IT infrastructure projects.</li><li>
Evaluate project outcomes in terms of quality, consistency, accuracy, overall value, completion dates and provider performance.</li></ul>

Education:

Bachelors degree in communication engineering.

Experience and skills:
<ul>
<li>6-8 years of experience</li>
<li>Bachelors degree in communication engineering.</li>
<li>Proven experience as an IT asset manager or similar role.</li>
<li>Knowledge of various software vendors ( MS, Oracle, Red hat, and VMware .) and their licensing models.</li>
<li>Experience in project management.</li>
<li>Experience in cross-functional teams management.</li>
<li>Excellent data analysis skills.</li>
<li>Excellent MS Office skills.</li>
<li>Excellent communication skills.</li></ul></div></div>

Advisor, IT Asset & Program Management

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