Qureos Mentor

هيئة الطرق والمواصلات

<div><p>مشرف اول - إصدار رخص وتصاريح القيادة - (26000960)</p><div><p><b>
الوصف الوظيفي</b></p><div></div><p><br>
Job Purpose</p><p>
Drive end-to-end supervision of driving-license issuance, renewal, suspension, cancellation, and permit-related services in compliance with approved laws and regulations. Ensure accurate driver data, high-quality customer interactions, timely complaint resolution, and effective coordination with internal and external entities. Enhance service quality across centers, smart channels, and online platforms. Maintain operational accuracy, regulatory compliance, and continuous improvement in licensing and permitting processes</p><p>
Roles and Responsibilities</p><p>
Accountabilities:</p><p>
Strategy</p><ul><li>Lead the development, review and continuous enhancement of procedures for issuing and improving driving permits to align with applicable laws and international best practices.</li><li>Monitor and analyze service performance reports from licensing centres and external service providers, and recommend corrective actions to enhance licensing services and ensure compliance.</li><li>Plan, organize and monitor implementation of programs and plans that improve service quality across external centers.</li><li>Analyze online service information and recommend improvements to licensing and permitrelated digital channels.</li><li>Prepare and present periodic reports on licensing services, procedures, and forms; identify gaps and recommend targeted enhancements for service quality.</li></ul><p>
Operations</p><ul><li>Oversee issuance of driving licenses upon completion of prescribed examinations, including transferred files within the UAE.</li><li>Manage replacement and renewal of all license types and enforce suspension, withdrawal, cancellation, or denial in accordance with laws and judicial decisions.</li><li>Update and maintain comprehensive driver data, including demographics, license types, and status changes from submitted transactions.</li><li>Review periodic license-status reports and coordinate actions with concerned authorities for violations or exceeded licenses.</li><li>Facilitate coordination with the UAE Automobile and Motorcycle Organization to facilitate international license issuance.</li><li>Coordinate with government and private entities to manage issuing work-related and special nature driving permits.</li><li>Manage availability and distribution of federal driving licenses and supplies across centers and institutes.</li><li>Train customer-service staff, service providers, and all entities using the traffic system.</li><li>Issue, renew, suspend, cancel, or withdraw all categories of professional, special-nature, workplace, instructor, examiner, trainee, and inspection-site driving permits according to approved laws.</li><li>Receive and respond to customer inquiries regarding procedures, conditions, and documentation.</li><li>Solve customer problems and make timely decisions to close service issues.</li><li>Follow up on smart and electronic channel services for driving licenses and permits to ensure accuracy and continuity.</li><li>Lead and assess complaints, perform corrective actions, keep customers informed, verify outcomes, and ensure formal closure.</li></ul><p>
Product / Process Improvement</p><ul><li>Analyze website and online service performance and recommend improvements and opportunities for enhancing licensing and permit digital processes.</li><li>Conduct quarterly reviews of system access for RTA employees and service providers and submit consolidated reports with required updates.</li></ul><p>
Physical Working Conditions</p><ul><li>Primarily office-based supervisory role with periodic field presence to ensure service quality and compliance across centers</li></ul><div><br>
</div></div><div><p><b>
المؤهلات و المهارات</b></p><div></div><p><br>
Job Qualifications &amp; Requirements</p><ul><li><p>
Bachelor&rsquo;s degree in Public Administration, Business Administration, Transportation Management, Traffic Safety</p></li><li><p>
5+ years in case of Bachelor's degree (9+ years in case of diploma)</p></li><li><p>
Preferred: Knowledge of UAE licensing laws, proficiency in traffic systems and smart channels</p></li></ul><div><br>
</div></div><div><b>
فئة الوظيفة</b><b>:</b> التراخيص
</div><div><b>جهة العمل</b><b>:</b> هيئة الطرق والمواصلات</div><div><b>
الإدارة</b><b>:</b> ترخيص السائقين</div><div><b>
المستوى التعليمي</b><b>:</b> بكالوريوس</div><div><b>
الجنسية المطلوبة</b><b>:</b> اماراتي</div><div><b>
الراتب الشهري</b><b>:</b> غير محدد</div><div><b>
طبيعة الدوام</b><b>:</b> دوام كامل</div><div><b>
تاريخ الإعلان</b><b>:</b> 01-04-2026</div><div><b>
تاريخ سحب الإعلان عن الوظيفة</b><b>:</b> 01-05-2026</div></div>

مشرف اول - إصدار رخص وتصاريح القيادة

<div><p>محلل رئيسي - فحص السائقين - (26000488)</p><div><p><b>
الوصف الوظيفي</b></p><div></div><p><br>
Job Purpose</p><p>
Provide expert analytical input to strengthen driver testing operations by reviewing testing outcomes, inspection suitability, examiner deployment, and vehicle standards. Enable continuous compliance with approved regulations through specialist evaluation across testing and inspection processes.</p><p>
Accountabilities:</p><p>
Strategy</p><ul><li>Provide input on standards and requirements for driver inspection and training vehicles to ensure alignment with approved security and safety principles.</li><li>Study emerging transport safety trends to anticipate and prepare for future testing requirements.</li><li>Monitor departmental key performance indicators (KPIs), ensure targets are met, and implement corrective actions as required.</li></ul><p>
Operations</p><ul><li>Contribute to activities related to managing and rotating examiners across driver inspection centers to support operational continuity.</li><li>Provide technical advice on determining the number of applicants and issuing appointments for knowledge and practical examinations.</li><li>Review knowledge and practical examinations of applicants and monthly examiner performance results to verify suitability with licensing objectives.</li><li>Reviews suitability of inspection sites associated with works of a special nature for conducting examinations.</li><li>Provide technical expertise in monitoring operations of the Remote Inspection Operations Center to ensure alignment with approved testing processes.</li><li>Prepare periodic analytical summaries for management on examiner performance, high-risk categories, and applicant trends.</li><li>Oversee the updating of departmental services across all service delivery channels and manage change requests in coordination with the Customer Happiness Management team.</li><li>Monitor customer satisfaction surveys and develop corrective action plans based on feedback received.</li><li>Track and ensure timely closure of suggestions within established deadlines.</li><li>Follow up on the implementation of feasible suggestions within agreed timeframes.</li><li>Conduct regular visits to driving institutes and service centres to verify service availability, collect customer feedback, and implement corrective measures as necessary.</li></ul><p>
Product / Process Improvement</p><ul><li>Assess operational practices and examiner performance insights to recommend improvements in driver testing effectiveness and compliance.</li><li>Recommends updates to testing workflows, examiner scoring guidelines, or route assignments based on evidence from analytics.</li></ul><p>
Physical Working Conditions</p><ul><li>Predominantly office-based analysis-focused role.</li></ul><div><br>
</div></div><div><p><b>
المؤهلات و المهارات</b></p><div></div><p><br>
Job Qualifications &amp; Requirements</p><ul><li><p>
Diploma/Bachelor&rsquo;s degree/Master&rsquo;s degree in Engineering or Business Administration</p></li><li><p>
3+ years in case of Master's degree (5+ years in case of Bachelor&rsquo;s degree,11+ years in case of Diploma)</p></li><li><p>
Preferred: ISO Auditor (Quality), Lean Six Sigma Green Belt, Project Management Professional Certification</p></li></ul><div><br>
</div></div><div><b>
فئة الوظيفة</b><b>:</b> التراخيص
</div><div><b>جهة العمل</b><b>:</b> هيئة الطرق والمواصلات</div><div><b>
الإدارة</b><b>:</b> ترخيص السائقين</div><div><b>
المستوى التعليمي</b><b>:</b> بكالوريوس</div><div><b>
الجنسية المطلوبة</b><b>:</b> اماراتي</div><div><b>
الراتب الشهري</b><b>:</b> غير محدد</div><div><b>
طبيعة الدوام</b><b>:</b> دوام كامل</div><div><b>
تاريخ الإعلان</b><b>:</b> 24-03-2026</div><div><b>
تاريخ سحب الإعلان عن الوظيفة</b><b>:</b> 23-04-2026</div></div>

محلل رئيسي - فحص السائقين

<div><p>فاحص أول سائقين - فحص السائقين - (26000528)</p><div><p><b>
الوصف الوظيفي</b></p><div></div><p><br>
Job Purpose</p><p>
Conduct and lead driver examination and inspection activities to reinforce safety, fairness, and compliance across the licensing ecosystem. Enforce consistent application of testing standards, enhance examiner capabilities, and promote transparent evaluation practices for all driver categories.</p><p>
Accountabilities</p><p>
Strategy</p><ul><li><p>
Provide input on standards and requirements for driver inspection and training vehicles to ensure alignment with security and safety principles.</p></li></ul><p>
Operations</p><ul><li><p>
Train and orient new examiners on conducting tests and applying procedures correctly.</p></li><li><p>
Explain improvement areas to failed applicants to support corrective driving behaviour and transparency.</p></li><li><p>
Provide public information and awareness on testing procedures to enhance applicant understanding.</p></li><li><p>
Offer expertise in supervising tests for drivers of passenger transport and practical tests for public bus drivers.</p></li><li><p>
Conduct examinations for drivers of government and private entities holding business permits of a special nature.</p></li><li><p>
Advise on supervision of driver inspection centers and daily inspection activities for different driver categories.</p></li><li><p>
Review inspection sites associated with works of a special nature to confirm suitability for driver testing.</p></li><li><p>
Provide input on managing and following up Remote Inspection Operations Center activities to sustain operational efficiency.</p></li></ul><p>
Product / Process Improvement</p><ul><li><p>
Maintain detailed records of pass and fail rates to support trend and improvement assessments.</p></li><li><p>
Monitors operational adherence to safety and compliance standards and identifies opportunities for improvement in testing workflows.</p></li></ul><p>
Physical Working Conditions</p><p>
Perform frequent field visits to inspection centers and special nature testing sites for supervising field tests, training examiners etc.</p><div><br>
</div></div><div><p><b>
المؤهلات و المهارات</b></p><div></div><p><br>
Education</p><p>
High School/Diploma in Business Administration or Quality Management</p><p>
Experience: 2+ years in case of Diploma (5+years in case of High School)</p><div><br>
</div></div><div><b>
فئة الوظيفة</b><b>:</b> التراخيص
</div><div><b>جهة العمل</b><b>:</b> هيئة الطرق والمواصلات</div><div><b>
الإدارة</b><b>:</b> ترخيص السائقين</div><div><b>
المستوى التعليمي</b><b>:</b> ثانوية عامة</div><div><b>
الجنسية المطلوبة</b><b>:</b> اماراتي</div><div><b>
الراتب الشهري</b><b>:</b> غير محدد</div><div><b>
طبيعة الدوام</b><b>:</b> دوام كامل</div><div><b>
تاريخ الإعلان</b><b>:</b> 16-03-2026</div><div><b>
تاريخ سحب الإعلان عن الوظيفة</b><b>:</b> 15-04-2026</div></div>

فاحص أول سائقين - فحص السائقين

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هيئة الطرق والمواصلات

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مشرف اول - إصدار رخص وتصاريح القيادة

محلل رئيسي - فحص السائقين

فاحص أول سائقين - فحص السائقين