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0013 - Inbound Customer Care Representative
JOB TITLE: Inbound Customer Care Representative
DEPARTMENT: Customer Care
REPORTS TO: Customer Care Manager
STATUS: Full-time / Hourly Monday through Friday 9:30 am to 6 pm.
BASIC FUNCTION: The Inbound Customer Care Representative will be responsible for inbound calls from customers nationwide. They should exceed internal and external customer expectations while maintaining our company’s vision to be a preferred, primary provider of health products for commercial livestock, horses, companion animals and their owners.
RESPONSIBILITIES:
- Provide the highest level of customer service to both our internal and external customers.
- Service each call fully by accurately taking orders, answering questions, handling customer relations, or referring calls to the appropriate parties.
- Perform up-selling and cross-selling techniques when applicable!
- Maintain customer satisfaction by following up on orders, backorders, substitutions, shipping, etc.
- Participate in sales blitz’s and promotions to build sales
- Attend sales and training opportunities as assigned for improving product knowledge and sales/customer service skills.
- Perform any other related duties as assigned or as the situation dictates.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to acquire knowledge through extensive training regarding our animal health products and their applications as well as customer service/sales skills
- Perform basic computer skills such as using the internet/email
- Communicate with the utmost professionalism both verbally (over the phone) and written (via email)
- Organization, time-management, problem-solving, attention to detail
- Ability to express and share ideas within a team environment.
- Capable of working independently or as part of a team
EDUCATION AND EXPERIENCE: This position requires a high-school diploma or equivalent. Sales experience and/or livestock/animal experience required.
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