10179 - Director, Program Management

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.

Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.

VertexOne is proudly Certified as a Great Place to Work®. Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.

Overview of Role/Job Purpose:
The Director of the Retail Project Management Office will be responsible for overseeing all project management activities, driving strategic initiatives, and ensuring the successful delivery of complex software projects to our customer on-time and within budget.

As our Director of the PMO you will lead cross-functional initiatives, provide project oversight and guidance across a wide variety of projects including our Customer Information System, Retail billing solution, and our best in class customer self-service solution.

This role is critical in driving operational excellence, managing complex programs, and fostering collaboration between product, engineering, customer success, and other departments.

Essential Job Duties:

• Identify and plan projects and programs to achieve business objectives and develop project charters
• Develop detailed project plans for complex projects ensuring that all tasks are appropriately scheduled (dependency, dates, resources, effort) and aligned with business objectives
• Identify key stakeholders and manage internal and external expectations
• Manage resources, communicate responsibilities and ensure accountability to completing deliverables
• Drive the execution of high-impact projects and programs
• Ensure consistent documentation, communication, and stakeholder alignment
• Identify risks and proactively manage mitigation strategies.
• Lead, mentor, and develop a team of program managers and project leads across multiple initiatives.
• Conduct regular one-on-one meetings to provide coaching, feedback, and career development support.
• Oversee hiring, onboarding, and training of new team members to ensure alignment with organizational goals.
• Set clear performance expectations and conduct formal evaluations with individualized development plans.
• Foster a culture of accountability, collaboration, and continuous improvement within the program management team.
• Delegate responsibilities effectively, balancing workloads and aligning strengths with strategic priorities.
• Promote cross-functional communication and alignment between program teams and business units.
• Address team dynamics, resolve conflicts, and support employee engagement and well-being.
• Recognize and reward high performance to drive motivation and retention.
• Advocate for team needs and represent program management in leadership and strategic planning discussions.
• Conduct regular performance reviews, set goals, and support career development.
• Allocate resources effectively across projects and adjust priorities as needed.
• Foster a high-performing, inclusive team culture that values transparency and results.
• Collaborate with HR on hiring, onboarding, and employee engagement initiatives.
• Champion a standard project management methodology with supporting processes and best practices
• Implement and refine Project Management Office frameworks and best practices.
• Monitor KPIs and report progress to executive leadership
• Advanced use of project management tools and dashboards
• Operate independently and provide strategic guidance for the project management office
• Up to 25% Travel to client sites

Required Skills/Qualifications:

• 10+ years of experience in program or project management, with at least 3 years in a leadership role.
• 5+ years of experience in Utilities industry and 3 full lifecycle CIS or ERP implementations
• Proven success managing complex projects or programs in SaaS or tech environments.
• Strong knowledge of Agile, Scrum, and other project management methodologies.
• Experience leading and developing high-performing teams.
• Highly organized and able to wear multiple hats in an ambiguous, fast-moving environment; a driving force who manages toward clarity and solutions.
• Self-starter, able to work independently on own initiative and as part of a team
• Successful track record in setting priorities, shaping processes, managing people and implementing technology
• Have a strong customer focus
• Ability to learn quickly and provide value when placed in unfamiliar settings
• Ability to meet deadlines on aggressive schedules
• Ability to multi-task and to give and take direction
• Excellent communicator of ideas both orally and through documents and other visual aids
• Excellent interpersonal skills
• Methodical approach to planning and working
• Proficiency in tools like Jira, Smartsheet, Microsoft Project or similar platforms.

Preferred Qualifications:

• PMP, PMP, or similar certification preferred.
• MBA or advanced degree is a plus.

Personal Attributes:

• Strategic – Thinks long-term and aligns program execution with business goals.
• Decisive – Makes timely, informed decisions, especially under pressure.
• Empathetic – Understands team dynamics and supports individual growth and well-being.
• Influential – Builds trust and drives alignment across cross-functional teams.
• Resilient – Maintains focus and composure through change, ambiguity, or setbacks.
• Collaborative – Encourages open communication and teamwork across departments.

What VertexOne has to offer:

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs)
• 401K match
• Flexible PTO
• Employee recognition platform with monetary rewards
• 100% Remote work environment
• Initial work from home stipend
• Leadership/Coaching training programs
• Free access to Bizlibrary for unlimited professional development
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Health and wellbeing programs
• Paid parental leave
• Employee bonus referral program
• Employee Discount Program

About VertexOne:
VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers.

With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer.

From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.

For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit https://www.vertexone.net.

Equal Opportunity Employer:
VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.

VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.