138.Relationship Manager - Retail

Optimize branch performance by nurturing key relationships, acquiring new clients, and providing financial solutions that drive deposit growth, business expansion, and superior service delivery.

• Drive portfolio growth, sales and revenue by identifying and capitalizing on business opportunities including deposit expansion, loan acquisition and investment solutions.
• Develop and implement strategies to maximize cross-sell potential, strengthen long-term client relationships and consistently exceed assigned targets.
• Develop and nurture strong client relationships by gaining deep insights into their financial goals, offering customized solutions, and maintaining consistent engagement to enhance customer satisfaction, retention, and loyalty.
• Deliver exceptional customer service by ensuring timely resolution of inquiries, seamless transaction processing and proactive engagement.
• Ensure full compliance with Bank’s policies and regulatory requirements, including Know Your Customer (KYC), Anti-Money Laundering (AML), and risk management frameworks, to uphold operational integrity, mitigate financial risks and protect the bank from regulatory violations.
• Educate and encourage customers to adopt digital banking platforms, enhancing accessibility, transaction efficiency and service convenience while aligning with the bank’s digital transformation initiatives.