20013 – Desktop Support Technician II

20013 – Technician II
Location: West Point, GA – 5-days Onsite

Company Overview

Hyundai AutoEver is pioneering the future of mobility by integrating cloud-based service infrastructure with advanced core vehicle software technologies. In a rapidly evolving automotive OS landscape, we are setting global standards and driving innovation across the mobility ecosystem.
As a global leader in next-generation automotive software, Hyundai AutoEver enhances development efficiency and expands data services through Mobilgene—a comprehensive platform that integrates Hyundai Motor Group’s software capabilities. This enables flexible connectivity between hardware and software, empowering a smarter, more agile mobility experience.
We are at the forefront of the infotainment industry, a cornerstone of future vehicle growth. Our expertise spans digital maps, navigation software, and autonomous driving HD maps, built on decades of experience in GIS technology. Through global location-based content and integrated OTA (Over-the-Air) services, we deliver transformative mobility experiences and redefine the way users interact with their vehicles.
As the convergence of industry and ICT accelerates, Hyundai AutoEver is reshaping the mobility paradigm. We are evolving into a hyper-connected ICT company, bridging industry and everyday life through:

• Smart Mobility powered by our Mobility-as-a-Service (MaaS) platform,
• Smart Factory solutions that intelligently optimize vehicle production lines,
• And Smart City platforms that integrate ICT across homes, buildings, safety systems, and energy networks.

Together, these innovations position Hyundai AutoEver as a catalyst for a connected, intelligent, and sustainable mobility future.

What You Will Be Doing
As a Technician II you will analyze and monitor Manufacturing Execution Systems (MES) and equipment across the KIA Automotive Manufacturing plant in Georgia. You will provide level 1 support in continuously supporting production at the KIA Georgia and Glovis GGA sites.

• System Monitoring & Response: Actively monitor MES and Glovis GGA systems, responding to issues via phone and radio from production and maintenance teams.
• Issue Resolution & Escalation: Complete regular system checklists, resolve technical issues promptly, collaborate with MES team members, and escalate per defined standards.
• Hardware Support: Reconfigure, replace, and maintain computers, scanners, and printers; assist with installations and modifications of MES-related equipment.
• Environment Coverage: Operate in both control room and plant floor settings, with flexibility to work overtime and during holidays or shutdowns for preventative maintenance.
• Customer Assistance: Support end users with MES system installations, repairs, and updates, ensuring smooth operation and minimal downtime.

Basic Qualifications

• Basic Qualifications & Availability: High school diploma or equivalent required; must be able to work in a rotating shift schedule.
• Technical Skills: Ability to troubleshoot computer hardware and software; experience with PCs and Microsoft Office applications including Word, Excel, and Internet Explorer.
• Preferred Credentials & Abilities: Strong analytical thinking; CompTIA A+ certification preferred.

Hourly Pay Range - $21.67 – $30.99
In addition to a competitive pay rate, this position offers a fantastic benefits package that includes comprehensive medical/dental coverage, generous PTO, education assistance, and annual merit increase eligibility in a growth-focused work environment.

Team Culture:
Our team thrives on collaboration, innovation, and continuous learning. We foster a supportive environment where every member is encouraged to share ideas and contribute to problem-solving. We value:

• Passion for Technology: We are enthusiastic about emerging technologies and their potential to transform the automotive industry.
• Agility: We work in an agile environment, adapting quickly to changes and continuously improving our processes.
• Teamwork: We believe in the power of teamwork and collaboration, supporting each other to achieve common goals.
• Growth: We prioritize personal and professional growth, offering opportunities for learning and development.
• Inclusivity: We maintain an inclusive culture where diverse perspectives are valued and everyone feels welcome.

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