2nd Shift Transportation Supervisor

Summary

The Transportation Supervisor position is responsible for overseeing operations largely during the second shift which can include responding to customer/driver issues and inquiries (phone calls and emails), addressing equipment issues, and monitoring and coordinating driver activities. The Transportation Supervisor is the primary communicator between operations and outside parties such as receivers, shippers, and brokers. The Transportation Supervisor will also prepare customer billings and driver payroll on a weekly basis. This position provides legendary customer service to various departments within the Company and to parties outside the Company.

Essential Duties & Responsibilities

· Manage phone calls, email flow, and customer inquiries.

· Coordinate driver utilization / relocation as needed to ensure that all required services are provided.

· Monitor and manage drivers, customer needs, Yard View, etc.

· Assist with trailer pool reconciliation, trailer repairs, and breakdowns.

· Effectively communicate in both verbal and written forms with customers, employees, peers, and management.

· Capability to multi-task, be highly organized, excellent time management and follow up practices.

· Manage billing process and record keeping.

· Follow all safety and security procedures.

· Other duties as assigned by management.

Qualifications and Education

A high school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience is preferred.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

· Writes clearly and informatively; Able to read and interpret written information; Edits work for spelling and grammar.

· Collect, research, and present data effectively.

· Identify and resolve problems in a timely manner.

· Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions. Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification.

· Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team environment.

· Understands and follows policies and procedures.

· Displays willingness to make decisions; Includes appropriate people in decision-making process; Makes timely decisions.

· Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

· Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.

· Is consistently at work and on time; Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

While performing the duties of this job the employee is regularly required to sit, use hands to finger, handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk and stoop, kneel, crouch or crawl. The employee must occasionally lift or move up to 50 lbs. Specific vision abilities of this job include: close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience:

• Supervisor: 2 years (Required)
• Customer service: 1 year (Preferred)
• Communication skills: 1 year (Preferred)
• Transportation: 2 years (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person