3PL Warehouse Operation Manager/Supervisor

Company Overview

BEST LOGISTICS is a fast-growing, tech-driven third-party logistics (3PL) provider specialized in cross-border e-commerce fulfillment and comprehensive supply chain solutions. We are committed to empowering global brands with efficient, reliable, and scalable warehousing and distribution services. We pride ourselves on operational excellence, data accuracy, and exceptional client satisfaction.

Position Summary

We are seeking a highly motivated, hands-on, and experienced Warehouse Manager / Supervisor to oversee and lead daily operations at our warehouse facility. This role is responsible for managing the warehouse team, optimizing operational workflows, ensuring inventory integrity, and driving key performance metrics while maintaining a safe and high-performing working environment.

Key Responsibilities

● Daily Operations Management

Oversee all inbound and outbound activities, including container unloading, receiving, put-away, picking, packing, kitting, and shipping. Ensure orders are fulfilled accurately and shipped on time.

● Team Leadership & Development

Lead, train, and manage warehouse staff and leads. Responsible for labor scheduling, productivity tracking, and performance evaluations. Foster a positive and collaborative team culture.

● Inventory Control

Maintain high levels of inventory accuracy through robust cycle counting programs, regular audits, and discrepancy investigations. Maximize warehouse space utilization.

● Process Improvement

Identify operational bottlenecks and implement continuous process improvements to increase throughput, reduce errors, and control operational costs.

● System & Data Management

Proficiently utilize and manage Warehouse Management Systems (WMS). Ensure accurate, real-time data entry and systematic tracking of all inventory movements.

● Safety & Compliance

Enforce compliance with OSHA safety standards, local regulations, and company safety policies. Conduct regular safety meetings and inspections to ensure a hazard-free workplace.

● Client & Internal Coordination

Coordinate with internal customer service, transportation teams, and clients to troubleshoot operational issues, resolve customer complaints quickly, and ensure service level agreements (SLAs) are consistently met.

Qualifications

● Experience

3+ years of warehouse supervisory or management experience, with a strong preference for backgrounds in a 3PL, cross-border e-commerce, or multi-client environment.

● Technical Skills

Deep experience with WMS platforms, inventory control systems, and MS Office (especially Excel). Familiarity with major e-commerce platforms (e.g., Amazon FBA/FBM, Wayfair, TikTok Shop) is highly valued.

● Leadership

Proven leadership, team-building, and conflict-resolution skills. Ability to manage and motivate a diverse workforce.

● Problem-Solving

Strong analytical, organizational, and problem-solving skills. Ability to multi-task and handle tight deadlines in a fast-paced environment.

● Language

Bilingual in English and Mandarin required to ensure effective communication with global clients, upper management, and local teams.

Preferred Qualifications

● Bachelor’s degree in Supply Chain, Logistics, Business, or a related field.

● Certification or practical experience in Lean, Six Sigma, or 5S methodologies.

● Experience handling high-volume B2C (parcel shipping) and B2B (palletized freight) operations simultaneously.

● Work Location: In person

● Job Type: Full-time

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Required)

Work Location: In person