3rd shift-Driver Support/Customer Service Representative

We are looking for a team player who can multi-task in a busy environment. As a Driver Support team member, your primary role is to direct and assist our drivers in executing their daily job assignments. Previous experience with tractor trailer operations is preferred. This is a 3rd shift position with the hours of 11:00pm to 7:30pm

Job Responsibilities:

• Customer Service and Driver Support: Respond to incoming calls and provide excellent customer service to our drivers.
• Compliance: Ensure compliance with DOT regulations and company policy.
• Liaison: Act as the liaison between drivers and other departments as needed, maintaining effective communication.
• Driver Relationships: Assist in maintaining effective relationships between the drivers and the driver support team.
• Fleet Operations: Handle daily fleet operations, driver questions, maintenance issues, and complaints, providing top-notch driver support.
• Additional Assignments: Perform additional assignments as directed by the supervisor.
• Breakdowns: Assist drivers during equipment breakdowns, ensuring smooth operations and driver support.

Qualifications:

• Customer Service Orientation: Demonstrate a strong commitment to customer service and driver support.
• Communication Skills: Excellent verbal and written communication skills.
• Organizational Skills: Strong organizational skills with the ability to prioritize workload in a fast-paced environment.
• Technical Proficiency: Proficient with or able to quickly learn dispatch and recordkeeping systems.
• Leadership: Solid leadership skills to ensure drivers comply with directions and assignments.
• Problem-Solving: Strong problem-solving and decision-making skills.

Experience:

• Dispatching: 1-2 years of dispatching experience preferred.
• Technical Skills: Proficient in Microsoft Word and Excel.
• Tractor Trailer Operations: Previous experience with tractor trailer operations preferred.

Join our team and be a vital part of our driver support system, providing exceptional customer service and support to our drivers every day.

Job Type: Full-time

Pay: Up to $19.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person