3rd Shift Front Desk Lead Full - Time

Job Summary

We are in search of an individual who possesses a passion for customer service. The Front Desk Agent / Hospitality Specialist is responsible for interacting with guests and owners ensuring 100% satisfaction with the ability of delivering a superior “WOW” customer service experience. This job will also include being able to work over nights on the weekends.

Principal Duties:
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• Responsible for the efficient and courteous operation of the front desk.
• Responsible to check guests in/out in the most efficient and courteous manner Collect balances and post appropriate room charges.
• Answer and transfer calls using proper telephone etiquette.
• Answer guest questions about local restaurants and attractions.
• Make courtesy calls and follow up calls to all guests’ issues.
• Coordinate with all other departments to ensure a smooth response to guest’s requests.
• Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.
• Make reservations in the most courteous and efficient manner.
• Make room moves and stay over requests for guests as needed to ensure guest satisfaction.
• Run reports and correct errors prior to guest check in.
• Making coffee.
• Skill, Knowledge and Abilities: Passion for service Strong work ethic Flexible scheduling Adaptable to diverse personalities Commitment to teamwork and good communication skills Professional presentation and demeanor Ability to multitask Must be comfortable with phone work and possess a professional and delightful phone manner

Shift: 3rd Shift /11pm - 7am

Job Types: Full-time, Part-time

Pay: $15.00 - $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Rotating weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Third Shift Work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person