Project Manager (Thakel Platform)

Project Nature:
 

A digital platform that connects shipping companies (or individuals) with heavy and medium land transportation drivers. It includes order brokerage, operations management, shipment tracking, and real-time pricing.

Job Requirements:
 

- Minimum of 3 years’ experience in managing operational or digital service projects.

- Solid understanding of the land transportation sector (direct or indirect experience is a plus).

- Ability to manage multiple teams (Operations, Support, Tech, Driver Relations, Customer Relations).

- Capability to build and document processes from scratch.

- Strong communication skills with all parties involved: drivers, clients, and partners.

- Good knowledge of project management tools and shipment tracking technologies.

- Experience in fast-growing environments or startups.

Key Responsibilities:

- Oversee the full launch and daily operations of the digital platform.

- Build core processes (registration, orders, driver acceptance, shipment tracking, invoicing).

- Coordinate with tech teams to ensure platform alignment with daily operational requirements.

- Develop a driver database with shipment and vehicle classifications.

- Monitor daily operational performance and improve driver-client matching efficiency.

- Develop operational policies (insurance, collection, safety, support, evaluation).

- Engage with logistics partners and governmental entities when needed.

- Prepare regular performance reports covering order completion rate, response time, and customer satisfaction.

Qualifications

Education: Bachelor’s degree in Business Administration, Logistics, or a related field.

Experience: Hands-on operational experience in brokerage, delivery, or transportation projects.

Preference for candidates familiar with the Saudi or GCC land transportation market.

Skills:

- Ability to handle fieldwork and executive tasks simultaneously.

- Strong decision-making and on-ground data analysis skills.

- Leadership skills in building and managing organized teams for drivers, customers, and operations.

- Proficiency in tools such as Excel, Notion, Trello, Google Workspace.