911 Dispatcher

Overview
Join our dedicated emergency response team as a 911 Dispatcher, where your quick thinking and compassionate communication can make a life-saving difference. In this vital role, you will serve as the critical link between callers in distress and first responders, coordinating emergency services with precision and professionalism. Your energetic approach and attention to detail will ensure that every call is handled efficiently, providing reassurance and clarity during some of the most urgent moments in people's lives. This paid position offers an opportunity to work in a fast-paced environment where your skills directly impact community safety and well-being.

Responsibilities

Answer multi-line phone systems promptly and professionally, demonstrating excellent phone etiquette and communication skills.
Assess emergency calls through phone triage, gathering essential information using medical terminology, law enforcement protocols, and analysis skills.
Dispatch police, fire, EMS, or other emergency responders accurately using GPS and GIS technology to determine precise locations.
Provide critical instructions to callers on first aid procedures, CPR, or other medical assistance while coordinating with emergency teams.
Maintain detailed records through data entry and transcription of call information, incident reports, and shift logs with high accuracy.
Manage conflict situations with calm negotiation and conflict management techniques to de-escalate distressed callers.
Operate multi-line phone systems efficiently while handling multiple calls simultaneously under pressure.

Qualifications

Must be at least 18 years of age
Must have a high school diploma or GED
Must have a valid Michigan drivers license and be eligible to drive
Must submit to a background check
Must maintain a direct 24/7 phone number to be contacted
Must have reliable transportation
Must be able to handle high stress situations for a long period of time
Must be able to sit or stand up to 12 hours a day
Must be able to type at least 35 words per minute
Must be familiar with Windows and e-mail programs
Must be able to work nights, holidays, and weekends without exception, 911 is a 24/7 operation
Must be able to work reasonable amounts of overtime, sometimes on short notice
Must have the ability to focus and multi-task
Must have good hearing, good vision including ability to see color and dexterity
Must be able to read, speak and communicate English clearly
Must be able to pass a physical and drug testing
Must have previous employment of 6 months or more in a customer service related job
Strong understanding of GIS (Geographic Information Systems), GPS technology, and law enforcement, fire service and EMS procedures.
Knowledge of medical terminology, first aid practices, and basic rescue protocols.
Demonstrated analysis skills for assessing situations quickly and making sound decisions.
Excellent communication skills with the ability to convey clear instructions over the phone in high-stress scenarios.
Proficiency in typing, data entry, transcription, and managing multi-line phone systems efficiently.
Ability to handle security-sensitive information with discretion and professionalism.
Residing in Ogemaw County or within 50 Miles of Ogemaw County is preferred.