911 Dispatcher - Emergency Communications Specialist

**TO BE CONSIDERED FOR THIS POSITION, PLEASE SUBMIT AN APPLICATION BY VISITING THIS LINK: https://www.mansfieldtexas.gov/332/Job-Opportunities

Starting Salary: $56,209.00 - $66,907.00

**MUST BE ABLE TO WORK ANY SHIFT INCLUDING HOLIDAYS, WEEKENDS, AND EVENINGS.**

If you have applied in the past, you will have to wait one year from the previous application date to reapply.

Calm, clear, connected. Join the Mansfield Emergency Communications Team!

Responsible for operating central base radio equipment to provide timely and accurate transmittal of information and messages regarding City operations. Responsibilities do not extend beyond providing employees with the information needed to provide services. Employees in this class report to a Communications Supervisor. Dispatchers may supervise other dispatchers with lesser skills. The work involves extensive contact with personnel providing municipal services.

Mansfield Police Department

1601 Heritage Parkway, Mansfield, Texas 76063

Tracy L. Aaron, Chief of Police

Mansfield Police Department Applicant – Automatic/Potential Disqualifiers

Effective: October 2025

Automatic Disqualifiers

• The failure to submit the required personal history statement or any required documentation within the required timeframe (within 3 days of the initial review and/or 3 days within the 2nd review)
• Willful misrepresentation or falsifications of personal history
• Presently under indictment or charges for any criminal offense other than a Class C traffic violation
• Presently on court ordered community supervision or probation for any offense Class B misdemeanor or above
• Failure to disclose any court-ordered community supervision or probation for any criminal offense
• Convicted of a Class B misdemeanor within the past ten years
• Conviction for a family violence offense Class C or above
• Conviction at any time for a Class A Misdemeanor or Felony offense
• Is currently prohibited by state or federal law from operating a motor vehicle (if applicable)
• Applicants are prohibited from having more than five convictions for moving violations or two at fault motor vehicle accidents in the past three years (if applicable)
• Multiple convictions (two or more) for failure to maintain financial responsibility within the past three years (if applicable)
• Prohibited by state or federal law from possessing firearms or ammunition
• Failure to disclose any use of an illegal drug
• Any Distribution, Sale, or Manufacture after the age of 17 of a controlled substance, marijuana, or dangerous drugs as defined by the Texas Health and Safety Code
• Dishonorable discharge from the military service
• Deceptive polygraph results
• Unfavorable background investigation
• Unfavorable psychological exam
• Unfavorable medical/drug screening results
• Indicators of serious, repeated employment instability
• Financial history indicating lack of judgment, dependability, or trustworthiness
• Pending litigation, either criminal or civil, will be reviewed on a case-by-case basis

Potential Disqualifiers

• Illegal drug use or the use of prescription medication without a prescription in the last ten years will be reviewed on a case-by-case basis and may result in disqualification
• History of any drug use that amounts to more than experimentation will be reviewed on a case-by-case basis
• Indicators of inadequate interpersonal skills

Tattoo and Body Piercing Restrictions/Prohibitions:

This policy will be adhered to for Uniformed Personnel; all other positions will be reviewed on a case-by-case basis.

Tattoo Restrictions/Prohibitions:

The following tattoos, body art, and brands are prejudicial to good order and are prohibited for all employees, regardless of visibility:

• Extremist
• Indecent
• Sexist
• Racist

Officers are prohibited from having tattoos on any part of the visible neck area, face, head, eyelids, mouth, and ears with the following exceptions:

• Permanent facial make-up for female employees on the eyebrows, eyeliner, and lips that is conservative

Body Piercing Restrictions/Prohibitions:

Body piercing of the face, head, neck, nose, mouth, and hands is prohibited for

employees. For all employees, alteration to any area of the body visible in any authorized uniform or civilian attire (while at work) that is distracting, inconsistent with a professional appearance or noticeably distorts normal anatomical features and that is not medically required, nor a reasonable elective cosmetic surgery performed by a licensed physician, is prohibited.

Gauging

Gauging or gradually increasing the radius of an induced opening in the flesh in areas such as the earlobes, lips, cheeks, etc. No holes larger than allowed to fit a stud style earring in an allowed area.

An applicant may be removed at any point during the hiring process. If an applicant is removed from the process they may reapply after six months unless they are removed for a permanent disqualifier. If an applicant is removed from the hiring process for a permanent disqualifier the applicant will be notified of the permanent disqualifier and may not reapply at any time.

EXAMPLES OF WORK TO BE PERFORMED:

• Operate base radio and maintain contact with police, fire, ambulance, and City service units.
• Receive telephone calls from the public and transmit messages to mobile units for action.
• Log information received from various sources.
• Monitor activities of other agencies including police, fire, and civil defense activities.
• Type reports and cards for information files.
• File data and perform other routine work.
• Incumbents are expected to show good judgment within established guidelines.

OTHER DUTIES:

Please note this job description is not designed to cover or contact a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

REQUIRED KNOWLEDGE SKILLS AND ABILITIES:

• Must have the skill to receive and route messages to appropriate personnel for action.
• Ability to analyze citizen needs and direct units in appropriate action.

REQUIRED EDUCATION, TRAINING AND EXPERIENCE:

• High School Education or GED.
• Technical school or on-the-job training in operating public service radios.

DESIRED TRAINING AND EXPERIENCE:

• Previous experience in emergency service dispatching, typing, and computer experience preferred.

ESSENTIAL PHYSICAL FUNCTIONS:

The physical activity of this position

• Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Fingering. Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.

The physical requirements of this position

• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

The visual acuity requirements including color, depth perception, and field vision.

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.

The conditions the worker will be subject to in this position

• None. The worker is not substantially exposed to adverse environmental conditions.

AMERICANS WITH DISABILITIES

The City of Mansfield complies with the Americans with Disabilities Act of 1990 and it is our policy to ensure that no person is discriminated against based on their disability. The City of Mansfield offers equal employment opportunity to qualified individuals and strictly prohibits the discrimination against qualified individuals on the basis of disability. The City of Mansfield shall provide reasonable accommodates to applicants and employees who are otherwise qualified to perform the essential job duties when doing so does not create an undue hardship for the city.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

The City of Mansfield provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. The City of Mansfield is mandated by federal law to provide a drug-free working environment for the safety of its employees and the public. All employment is contingent upon passing a post-offer employment drug test and /or physical.

Job Type: Full-time

Pay: $56,209.00 - $66,907.00 per year

Work Location: In person