911 Emergency Dispatcher

Summary

Are you looking to join a team that values Professionalism, Accountability, Integrity, and Responsiveness? Do you want to be a part of a strong team dedicated to serving our community, building relationships, and creating opportunities? Then this might be the opportunity for you!

We are looking for someone to join Team Yuma as a 911 Emergency Dispatcher working with the Police Department. The ideal candidate will have strong communication and multitasking skills, the ability to remain calm under pressure, and experience in emergency response, public safety communications, or customer service in a fast-paced environment.

• Answers emergency and non-emergency calls for police, fire, personal assistance, and emergency medical assistance; determines appropriate call classification and priority.
• Answers incoming emergency calls: interviews and pacifies callers and gathers details; prioritizes calls for service and determines appropriate personnel to respond; dispatches emergency responders; relays pertinent information to law enforcement and public safety personnel in a concise, organized and understandable manner; monitors radio channels and provides immediate information and assistance.
• Follows multiple departmental policies and procedures to provide assistance and information to law enforcement officers, emergency services personnel, and general public; notifies other state, Federal and regional agencies as directed.
• Provides detailed call information to responding personnel; maintains status and awareness of all public safety unit locations; monitors message traffic, and relays information to assure that responders' safety is top priority.
• Enters call information into Computer Aided Dispatch (CAD) incident logs; tracks a variety of law enforcement, fire, medical, animal control and public safety agency resources, personnel, incidents and trends.
• Notifies key personnel on critical incidents; contacts other law enforcement and public safety agencies for additional information and resources as needed, and relays information regarding dispatch incidents.
• Searches state and national databases at Officer's request.
• Gathers information on non-emergency calls and responds appropriately; provides information, instructions and assistance to the public within scope of authority and training.
• Utilizes multiple computer systems simultaneously including computer aided dispatch, telephones and radios.
• Monitors security cameras and alarm systems and responds as needed.
• Supports the relationship between the City and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; promotes the City goals and priorities, vision, values and the “Yuma Way”, and complies with all City policies and procedures.
• Maintains absolute confidentiality of work-related issues and City information; performs other duties as required or assigned.

• City policies and procedures.
• State and Federal laws, regulations and statutes, governing dispatch for emergency services.
• Law enforcement and public safety agency terminology.
• Police radio, dispatch and communication protocols, procedures, hardware and software.
• Principles and practices of confidential records management, and file maintenance.
• Geography, roads, and landmarks of City and surrounding areas.

• Communicating clearly and concisely and relaying details accurately.
• Handling multiple tasks simultaneously, under pressure, and in emergency and stressful situations.
• Obtaining information from hostile and emotional callers.
• Communicating verbal and written instructions and maintaining security of confidential information.
• Operating a personal computer utilizing standard and specialized software and entering information with speed and accuracy.

For test information and/or a practice test, please visit:

• CritiCall Preparation Guide: https://criticall911.com/documents/CritiCall_Candidate_Test_Preparation_Guide.pdf (Download PDF reader)
• CritiCall Test Information: https://criticall911.com/dispatcher-testing/applicants/
• Typing practice test: https://online.testgenius.com/sampletest/user-registration.html?SAMPLE-Practice%20Keyboarding
• CritiCall data entry practice test: http://thepracticetest.com/data-entry/criticall-911-dispatch-test/
• Other Keyboarding practice tests: http://thepracticetest.com/