911 POLICE DISPATCHER TRAINEE

Are you looking for a fast-paced, rewarding career in public safety? Join our Police Department as a 9-1-1 Dispatcher Trainee and become an essential part of the emergency response team!

Make a difference every day in this role, you'll provide life-saving services, connect those in need with critical assistance, and help ensure the safety and well-being of our community.

Paid Training Provided!

We equip you with the skills to handle emergency & non-emergency calls, dispatch police officers, and operate advanced communication systems.

POSITION DETAILS:

• Salary Range: $26.51/hour with excellent benefits

• Promotion Opportunity: Police Dispatcher at $29.96/hour with excellent benefits

• Growth Potential: Up to $79,539/year ($38.24/hour)

• Cost of Living Adjustment: 3% increase effective July 13, 2026

• Schedule: 10-hour shifts, 4 days per week, rotating every four months

• Requirements: Must be able to work nights, weekends, and holidays

MINIMUM QUALIFICATIONS:

Education: Equivalent to the completion of the twelfth grade. Additional specialized training in communications or a related field is desirable.

Experience: Some emergency or non-emergency dispatch experience is desirable.

Special Requirements:

• Must be 18 years of age as of the date of hire
• United States citizen or meet citizenship requirements
• High School Diploma or GED
• Good moral character with no felony convictions

Recruitment Process:

• Computerized test - Pass or Fail*
• Oral Interview
• Background Investigation includes a medical exam, psychological evaluation, polygraph, and drug/alcohol screening.
• Computerized Testing Process: Testing is administered by the National Testing Network (NTN), which will share your test results with the City to progress your application to the next steps.

To register and schedule your test:

• Visit www.nationaltestingnetwork.com
• Select "Find Jobs," then "Emergency Communication Jobs."
• Sign up for the Simi Valley Police Department.

During your visit to the NTN website, complete the registration process, schedule your test, and review detailed information, including the testing process and FAQ's. Testing is available virtually or in person at designated facilities.

Testing Fee Waiver: A fee is required for the written exam. Candidates facing financial hardship may request a fee waiver before registering for the test. For more details, see Candidate FAQ #26 at NTN FAQ's.

SPECIAL REQUIREMENTS:

• Must be 18 years of age as of the date of hire.
• A United States citizen or meet citizenship requirements.
• Be of good moral character with no felony convictions.

TESTING PROCESS:

• Oral Interview
• Background Investigation includes a medical exam, psychological evaluation, polygraph, and drug/alcohol screening.

A DAY IN THE LIFE OF A DISPATCHER:

Ever wonder what it’s like behind the headset? Click Here to step into the fast‑paced world of 911 dispatchers and see how they keep calm while saving lives.

JOB DESCRIPTION:

https://www.simivalley.org/home/showpublisheddocument/30839/638996925927470000

IDEAL CANDIDATE:

We are looking for a passionate and dedicated individual eager to gain the knowledge, skills, and proficiencies essential to the functions of a Police Communications Center. The following skills are vital for success in this role:

• A strong desire to help others while remaining calm and composed in high-pressure situations.
• The ability to manage interactions with diverse personalities while maintaining control over one's own emotions.
• Strong listening and effective interviewing abilities.
• The capability to multi-task efficiently and work independently with minimal supervision.
• Proficient computer literacy and the ability to operate office equipment effectively.
• A collaborative spirit to work in a team environment, paired with the ability to think critically, react swiftly, and make decisions independently.

BENEFITS:

We’re proud to offer a comprehensive and competitive benefits package that supports your health, financial well-being, and professional growth—because we believe taking care of our team is essential to serving our community.

Health & Wellness

• Medical Coverage: 100% City-paid premiums for most plans, including family coverage
• Dental & Vision: Fully covered dental (Delta Dental) and low-cost vision (VSP) plans
  • Family coverage fully covered for dental and $1.46/month for vision
• Prescription Drug Plan: Access to major retail and mail-order options
• Flexible Spending Account (FSA): Pre-tax savings for health and dependent care expenses
• Employee Assistance Program (EAP): Up to 8 free confidential consultations for employees and household members

Retirement & Financial Planning

• CalPERS Pension:
  • 2% @ 55 formula for “Classic” members (single highest year final compensation for individuals enrolled in CalPERS prior to 1/1/2013)
  • 2% @ 62 formula for “New” members (three year average final compensation for individuals enrolled in CalPERS after 1/1/2013)
  • 4th Level Survivor Benefit included
• Deferred Compensation:
  • 401(k) and 457 plans with Roth options
  • City matches up to $75 per paycheck to 457
  • City contribution of $30 per paycheck to 457
• Note: The City does not participate in Social Security; no FICA deduction except Medicare hospital insurance

Paid Leave & Holidays

• Annual Leave (AL):
  • 5.2 weeks/year to start (vacation + sick combined)
  • Increases at 5 and 10 years of service
  • Cash-out option available after one year
• Holidays:
  • 11 paid holidays + 1 floating holiday annually

Professional Development

• Tuition Reimbursement:
  • Up to $1,800/year

Insurance Coverage

• Life Insurance:
  • $101,000 employee coverage fully covered
  • $5,000 dependent coverage fully covered
• Optional AFLAC Plans:
  • Accident, cancer, hospital, and critical care coverage available

We also host a full calendar of employee appreciation events and activities to celebrate the incredible work our team does year-round.

This information is intended to give an overview of the benefits available to City employees. It is not intended to be a contract (expressed or implied), nor is it intended to otherwise create any legally enforceable obligations on the part of the City, its agents or its employees.

SPECIAL INSTRUCTIONS:

This recruitment is continuous with application review occurring on a regular basis. The most qualified candidates will be invited to the next steps in our hiring process. An invitation is not guaranteed.

Resumes are not accepted in lieu of the City’s Application form. Employment applications must be complete, contain a minimum of ten years of experience (appropriately), and list gaps in employment.

SELECTION PROCESS:

• Applications will be evaluated based on education, training, and experience as it relates to the position.
• Testing may include written, oral panel interviews, and department-level interviews.

All offers of employment are contingent upon the following:

If selected for this position, you agree to undergo the following before your official appointment:

• Polygraph Examination
• Comprehensive Background Investigation
• Psychological Evaluation
• Drug Screening before your official appointment
• Providing copies of degree(s), training certifications/licenses listed on application/resume
• Verification of Employment for entire job history

Applicants seeking Veteran’s Preference must submit form DD214 with the application.

REASONABLE ACCOMMODATION:

In compliance with the Americans with Disabilities Act, if you need special assistance in the selection process, please notify the Human Resources Division, in writing.

City of Simi Valley is an Equal Opportunity Employer Encouraging Workforce Diversity.

(805)583-6336