A-Level Service Technician

Position: Service Technician - Level A
Reports To: Service Manager
Incumbent:
Salary Range: 21.00–31.00/hour

Scope of Position:

This position is a the highest level Technician and is responsible for the diagnosing and completion of repairs on all vehicles systems and handling extremely complicated diagnoses to both customer and Queen City Motors vehicles, as needed. This position may also be responsible for vehicle inspections, as assigned by the Service Manager. At this highest level of technician, a Master ASE Certification is required.

Duties include:

% of Time - Duties

80% - Diagnose and repair cars, trucks and vans, denote parts needed for repairs.

Complete all repair orders (R/O's) as assigned within time frame allotted by

All Data or as mutually agreed upon with management with accuracy and with

little or no comebacks. All information needed to complete the R/O for parts,

fluids and supplies used, VIN # if needed, license number and odometer reading

should be included.

Company safety procedures should be adhered to at all times.

Incumbent is expected to be experienced to handle any type of repair

correctly and efficiently. In addition, this position is expected to handle

any type of maintenance, including tire services and any other procedures

or services handled by a Tech B or Tech C. This positions also handles

alignments on the Hunter alignment machine when / if needed. Keep

ASE certification up to date at the Master level.

15% - Research symptoms and concerns utilizing Pro Demand Opus and Identifix. Get with Foreman on complicated diagnoses. Make recommendations for potential fixes to the issues.

5% - Keep assigned service bay cleaned up, including storing personal and

company tools.

Expectations and Work Experience:

The technician's work shift is 8:00 AM - 5:00 PM Monday through Friday. The technician is expected to be attired in the uniform provided by the Company and clean and groomed each work day.

Demonstrated work experience of 7 years or more in the automotive repair field for diagnosing and repairing vehicles in that 7 year period, is required.

Technicians are expected to supply their own tools to handle the job they are assigned.

However certain specialty tools, such as scan tools, etc., will be provided by the Service Department.

The incumbent is expected to be able to lift up to 50-100 lbs. and must have a valid driver's license and clean driving record.

Benefits

• 5 vacation days after 90 days of employment; 1 additional vacation day added each anniversary (up to 15 days)
• 5 sick and safe days after 90 days of employment
• 401(k) after 6 months with company match up to 4%
• 7 Paid Holidays: New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day
• Individual Coverage Health Reimbursement Arrangement (ICHRA) after 90 days
• Employee discounts on services, repairs, and vehicle purchases

Job Type: Full-time

Pay: $21.00 - $31.00 per hour

Work Location: In person