Academic Advisor & Enrollment Support Liaison

JOB TITLE: Academic Advisor & Enrollment Support Liaison
LOCATION: Remote
DEPARTMENT: Accelerated Sciences
LOCATION: Remote
EXEMPT/NON-EXEMPT: Non-exempt
SUPERVISOR NAME: Abigail Thornton
SUPERVISOR TITLE: Director

Essential Duties and Responsibilities

Enrollment Support

• Respond to inbound inquiries and conduct outbound outreach via phone, email, and text communication for the Enrollment team as needed during shifts.
• Serve as a primary point of contact for prospective students during designated after-hours coverage (5-7pm PT).
• Maintain consistent availability during assigned after-hours coverage periods.
• Provide accurate and detailed information regarding Accelerated Sciences courses, registration processes, scheduling, and tuition.
• Guide prospective students through the enrollment process, ensuring timely follow-up and successful registration.
• Maintain proactive communication with newly enrolled students to ensure preparedness for course start.
• Accurately and consistently document all student interactions and outreach attempts (including calls, voicemails, messages, and follow-ups) in Salesforce and designated departmental tracking systems in accordance with established procedures.
• Collaborate regularly with the Lead Enrollment Support Specialist and divisional team members.
• Perform additional enrollment-related responsibilities as assigned.

Academic Advising & Student Support

• Advise current students on individualized academic plans, particularly those enrolling in multiple accelerated courses.
• Monitor student performance and proactively engage underperforming students to provide targeted academic support.
• Conduct one-on-one advising sessions particularly for students carrying high unit loads to ensure academic feasibility and success.
• Facilitate regular student drop-in advising sessions multiple times per week as needed.
• Coordinate individualized tutoring support as needed to reinforce course content and support student academic readiness and success.
• Support Academic Affairs outreach and student success initiatives.
• Collaborate regularly with the Academic Affairs lead and divisional team members.
• Perform additional academic support duties as assigned.

General Responsibilities

• Attend required departmental and university meetings.
• Maintain a professional, collegial, and student-centered approach in all interactions.
• Adhere to university policies, procedures, and best practices.
• Uphold ethical standards and support the mission and values of SCUHS.
• Follow established departmental processes and procedures as defined by leadership, including adoption of updated workflows, communication standards, and documentation protocols.
• Perform additional duties as assigned to support cross-departmental operations, student success initiatives, and program continuity.

Expectations of SCU Employees
The SCU President’s Cabinet has identified a set of values and attributes that are bare minimums for employment, those that are core to who we are as a university, and values to which we aspire. Further identified are qualities and attributes desirable for employees in general, and senior leadership specifically. This is in harmony with principles found in The Advantage, by Patrick Lencioni.

SCU Core Values:
1) Integrative Health: We teach, learn, collaborate, and lead by creating an open environment for multiple disciplines and professionals to bring their shared and unique skills together for the benefit of patients and students.
2) Evidence-based Practice: We value a culture of inquiry, assessment, research, scholarship, and judicious use of current best evidence to inform our decisions and work.
3) Health Equity: We value people equally. We strive to educate graduates that are prepared to improve individual and community health.
4) Inclusivity: We welcome everyone regardless of age, race, ethnicity, class, religion, gender, gender expression, sexual orientation, disability, or any other similar or protected status. We believe inclusivity leads to more diversity in our reasoning, better representativeness in our conclusions, more ingenuity in our problem solving, and greater equity in our care.

Profile Qualities:
1) Customer service focused
2) Willing to invest in student/client success by fostering positive relations, guidance, and assistance
3) A belief that no task that improves the University is beneath us/servant leadership
4) Be an ambassador of the brand
5) Be a part of recruitment
6) Resource innovator

Profile-Specific Qualities by Category:
1.) They promote positivity and teamwork
a. They actively work to build up teams and break down silos
b. They actively work to be part of the solution
c. They actively work to empower themselves and their teammates, working together in decision making processes
2.) They see how they can affect the bigger picture
a. They understand how their role helps to build the future of integrative healthcare
b. They pay attention to the details.