Academic Support Specialist - Student Momentum Coach

SCOPE OF WORK: Provides technical and administrative support within the office of academic advising with responsibility for assisting with the enrollment process with a focus on financial literacy, processes, eligibility, SAP status, tuition planning, and scholarships. This position will serve as the point of contact for students looking to reengage and complete their program, as well as newly enrolled first-time, full-time students. Collects, maintains, and provides information, data, calendars, and reports. May provide specialized support to select student populations including students looking to regain satisfactory academic progress. This position reports to the Director of Academic Advising at Manchester Community College

ACCOUNTABILITIES:

• Proactive outreach around financial literacy, processes, eligibility, SAP status, tuition planning, and scholarships.
• Manages a comprehensive case load supporting student with SAP appeals, maintaining a campaign throughout the semester including connecting with appropriate advisors, campus resources, and working to ensure students gain satisfactory academic progress.
• Ongoing monitoring of inactive MCC students to promote reengagement campaigns and credential completion. Serving as the students’ connection to resources and departments on campus needed to navigate the reengagement process.
• Overseeing the incoming IPEDs cohort students to maintain connections and support retention of the cohort.
• Assist with student registration campaigns, student life events, new student orientation, career and transfer events, and various student support initiatives.
• Supports the operational side of student onboarding including placement, transfer, change of major, and first semester course registration.
• Maintains collaborative relationships with Admissions, Advising, and Department Chairs and Program Coordinators to identify and provide targeted support for students.
• Informs students of and makes referrals to academic support and other available resources on campus; works with the Advising Center and Library to provide tutoring and other services for students with academic concerns.
• Assists students in meeting their academic goals by providing one-one coaching, helping them better utilize college resources such as academic technology (Navigate, SIS, Canvas, Zoom, etc.), student life and holistic services (food pantry, student assistance program, etc.).
• Maintains open and frequent communication with students through text, phone, email, meetings, etc.
• Creates and facilitates workshops that promote student success such as study skills, trainings for Zoom, CANVAS, Navigate, and other programs.
• Participates in professional development activities and serves on college or CCSNH committees and teams.
• Complies with all system, state, and federal rules and regulations.
• Performs other related duties as assigned.

MINIMUM QUALIFICATIONS:

Education: Associate’s degree from a recognized college or university with a major study in counseling, education, liberal arts, general studies, or a related field. Each additional year of approved formal education may be substituted for one year of required work experience.

Experience: Three (3) years of experience in academic/career advising, admissions, teaching, tutoring, library services, and/or student support within an educational setting. Each additional year of approved work experience may be substituted for one year of required formal education.

OR

Education: Bachelor’s degree from a recognized college or university with a major study in counseling, education, liberal arts, general studies, or a related field. Each additional year of approved formal education may be substituted for one year of required work experience.

Experience: One (1) year of experience in academic/career advising, admissions, teaching, tutoring, library services, and/or student support within an educational setting. Each additional year of approved work experience may be substituted for one year of required formal education.

License/Certification: Valid Driver’s License or access to transportation required.

DESIRED QUALIFICATIONS: Proficiency in Microsoft Office Applications (Outlook, Word, Excel, PowerPoint, Teams), Zoom, Word Press, Adobe, and email marketing software. Experience in a higher education environment. Bilingual preferred.

RECOMMENDED WORK TRAITS: Ability to learn and adapt to changing dynamics with a positive growth mindset. Strong organizational, written and oral communication skills. Ability to properly compose a variety of correspondence with only general instructions. Ability to contribute to the development of sound operational procedures. Ability to exercise sound judgment in appraising situations and making routine decisions. Ability to handle matters with tact and diplomacy and to maintain confidentiality. Ability to follow specific instructions in gathering facts, data, or resources in organizing required information. Ability to make informed decisions. Ability to provide information to others and to explain programs and processes within the Student Service offices. Ability to present ideas clearly and effectively. Ability to establish and maintain effective working relationships. Ability to work independently and as a member of a team. Must be willing to maintain an appearance appropriate to assigned duties and responsibilities as determined by the college.

DISCLAIMER STATEMENT: This class specification is descriptive of general duties and is not intended to list every specific function of this class title.

CC/CCSNH has established employer status within the New England states (Maine, New Hampshire, Vermont, Massachusetts, Connecticut, and Rhode Island). In compliance with CCSNH policies and state regulations, eligibility for employment within CCSNH and its institutions requires residency within a New England state.

Manchester Community College is an equal opportunity employer and does not discriminate on the basis of race, creed, color, religion, ancestry or national origin, age, sex, sexual orientation, gender identity and expression, physical or mental disability, genetic information, or law enforcement, military, veteran, or marital status.

All offers of employment are contingent upon the successful completion of the required background check.

For more information about this position, please contact Human Resources at mcchr@ccsnh.edu.