Access Center Trainer

Description

Professional - Nonclinical
Req #: 77799

The Access Center Trainer plays a key leadership role in a high-volume inbound call center, responsible for training, mentoring, and supporting staff to ensure efficient patient access operations. This position focuses on onboarding new employees, delivering ongoing education, and maintaining staff competency in workflows, systems, and documentation standards. The role includes evaluating performance, providing coaching to address skill gaps, and ensuring compliance with required trainings. While primarily dedicated to training and development (80%), the position also supports daily operations through patient call handling (20%), helping maintain workflow accuracy and service quality in a fast-paced environment

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: High school diploma or GED preferred.
• License/Certifications: N/A
• Experience: Three years of Call Center experience required. Identification as a Lead Access Center associate required.
• Additional Skills/Requirements Required: N/A
• Additional Skills/Requirements Preferred: N/A

Hiring Scam Alert

MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to mhcareers@mainehealth.org.

Additional Information

With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.

If you have questions about this role, please contact alyssa.lewis@mainehealth.org