Access Coordinator - Conduit Health - Transfer Center

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

The Access Coordinator will provide non licensed clinical and clerical support for Conduit Health Partners business areas. Primary function is determined by assigned Conduit service and may include call intake, coordination relative to patient logistics, care coordination, scheduling, and communication to support patient logistics, scheduling and care team communication related to books of business. Possesses strong verbal and written communication and interpersonal skills in addition to an understanding of medical terminology. The role requires team participation and willingness to accept delegation. Flexibility, autonomy, strong organization, and the ability to multi-task are essential characteristics.

FT - 36 hour work week - Day shift and Night Shift available.

Alternating weekends - 3 holidays annually - on call rotation.

Schedules are set and follow a six-week rotation, which includes an every-other-weekend requirement.

• Hours subject to change based on need of operations

There is also an on-call component and a rotating holiday requirement for all positions. Once you're placed into a schedule, you'll be expected to work that set schedule for at least six months before any schedule change request is considered.

Please note that while schedule change requests are reviewed every six weeks, they are not guaranteed and are evaluated based on our established standard operating procedures.

During orientation, you will follow the schedule of your assigned preceptor. Leadership will make every effort to match you with a preceptor on your designated shift (days, evenings, or nights), but final assignments are based on preceptor availability and may not always align perfectly with your shift preference.

• Accepts/ Facilitates patient/caregiver communication as assigned

• Facilitates care coordination including but not limited to transportation arrangement, scheduling, care instruction as indicated by algorithm or in response to delegation

• Completes patient intake according to workflow

• Utilizes workflow or algorithm to determine need for and effective facilitation of escalation as well as request for care team to report to patient care area.

• Maintains professional collaborative relationships with members of the care team

• Participates in process improvement, professional development and peer review

• Facilitates communication with providers/ care team to maintain awareness of care event or case status. This includes but not limited to instructions, escalation, bed assignment status, transportation arrangements, inquiries related to potential for readmission, pending evist as well as need for related follow up.

• Accurately enters and retrieves information within the EMR or client preferred documentation system as well as other systems utilized within assigned service area ensuring compliance to policy and regulatory processes and data collection.

• Responsible for other tasks and analysis as requested /directed. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

STNA (Skilled Nursing Nurse Assistant) - Preferred

CNA (Certified Nurse Aide) – Preferred

CMA (Certified Medical Assistant) – Preferred

Education

Highschool Diploma or equivalent – Required

Associates degree, Health Sciences/Healthcare Informatics/Healthcare Management – Preferred

Work Experience

1 year of healthcare or healthcare contact center (required)

Training

Epic electronic health record – preferred

Genesys contact center – preferred

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com