Access Coordinator: Triage Center DMHAS- 6920

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JOB TITLE: Access Coordinator

EMPLOYMENT TYPE: Full-time, 40 hours/wk

SCHEDULED HOURS: Monday-Friday, 8AM-4:30PM

PROGRAM/LOCATION: Triage Center, Manchester, CT

PC#: 2745

ABOUT THE PROGRAM: Triage Center

Responds to statewide requests for CHR services. Provides clinical screening & triage to multiple levels of care. Refers individuals and/or families to the appropriate level of care in or out of our service system. Crisis triage to 911/emergency services and/or MCRT & EMPS (via 211) as needed. Triage Center is staffed by a team of call center agents, a care coordinator, a clinical support staff and a manager.

ABOUT THE POSITION: Access Coordinator

Duties & Responsibilities

• Manages the flow of Open Access patients across five clinic sites, by assigning clinicians, scheduling appointments and ensuring intake paperwork is completed.
• Establishes rapport and working relationships with clients, parents, other support staff, and clinical staff in order to engage clients in treatment
• Review client charts to determine eligibility for services based on CHR policy guidelines and physician recommendations.
• Provide education to clients about resources to assist them in accessing treatment, i.e., transportation alternatives, schedules of providers
• Coordinate with other CHR staff to schedule hospital, urgent care, and routine intakes for consumers seeking treatment.
• Document and track the daily workflow of intakes and other Open Access activities
• Assist clients to complete intake paperwork and assessment tools needed to appropriately evaluate their needs
• Work with Clinical Program Directors, Supervisors, and Practice Managers to quickly assign patients to appropriate clinician for an intake.
• Coordinate logistics and schedule the telehealth session for each individual appointment coordinated.
• Assist in follow up when consumer is referred elsewhere after assessment
• Meets all recordkeeping requirements of program and agency standards including monitoring and charting all outreach and engagement attempts.
• Attends and participates, as appropriate, in staff meetings, case conferences, and supervision.
• Works with Triage Center, Engagement Specialists, and front desk staff to coordinate access for clients who are being discharged from higher levels of care, or having difficulty connecting to outpatient level of care.
• Provides excellent customer service to all clients and families.
• Assist staff in promoting a recovery-oriented treatment environment.
• Stays abreast of all agency and clinic policies regarding access, no shows and scheduling.
• May perform other assignments and duties as program and agency needs require.

Why Join CHR?

Award-Winning Workplace:

• Proudly recognized as a Top Workplace for 12 consecutive years!

Generous Time Off:

• Enjoy ample paid time off, including a special day off for your birthday!

Retirement Savings:

• Benefit from contributions to your 403b Retirement Plan.

Comprehensive Insurance:

• Competitive premiums with added discounts on pet, auto, and home insurance!

Education & Tuition Support:

• Tuition reimbursement and professional development programs.
• Student loan repayment assistance (Public Service Loan Forgiveness, Nurse Corps, NHSC/HRSA at select sites).
• Exclusive tuition discounts for CHR employees at several local colleges/universities.

Career Development:

• FREE robust training curriculum, featuring our brand-new Clinical Training Series for interactive learning, practical skill enhancement, and professional growth!
• Clinical supervision and/or mentoring available at many programs.
• Internal career fairs: connect with recruiters to discuss your career aspirations and the various opportunities available within our over 80 programs statewide.

Wellness Program:

• Annual wellness stipend.
• FREE premium subscription to the Calm app, for employees and their families.
• Fun activities like coloring contests, lunch & learns, office seasonal decorating contests, employee appreciation events, and more!
• Up to 6 FREE confidential counseling sessions per issue, per year, for individuals, couples, & families through our EAP program.

Employee Involvement:

• Participate in leadership luncheons with our CEO and various agency committees!

Stay Informed:

• Weekly video updates from our CEO and monthly newsletters to keep you in the loop.

And So Much More:

• Many benefits are available to all staff, regardless of the hours worked, with some subject to eligibility.

Join us at CHR and be part of an exciting, supportive, and dynamic workplace where your growth and well-being are our top priorities!

QUALIFICATIONS:

Education: Associates Degree in a MH or SA field preferred, or high school diploma with three years’ experience in the mental health or SA field.

Experience: Experience in working in fast paced environment with consumers of MH and SA services.

COMPENSATION*:

$19.285/hr and up, dependent upon experience

• Actual rates are determined at the time of offer and are based on relevant experience as well as adherence to our internal equity policy. Many of our positions offer program/location differentials and/or sign-on incentives. (Please note, for part-time positions this range would be pro-rated based on hours worked)

CHR is an equal opportunity employer, and we encourage all to apply.

Take the first step to a meaningful career and apply to CHR today!