Access Services Supervisor

Job Description

Essential Duties

• Oversee all circulation of library materials in the library and through extension services.
• Oversee operation of Circulation employees, equipment, and functions.
• Assist or lead in interviewing and recommending for hire candidates for Circulation employees when needed.
• Coordinate all training and supervise and appraise the performance of all Circulation employees, providing continual corrective guidance and documentation
• Responsible for assessing continuing education and training needs of all employees in Circulation departments.
• Lead or assist in leading departmental/interdepartmental meetings for Circulation departments.
• Handle patron problems to an appropriate resolution.
• Plan long-range activities in accordance with the library’s Strategic Plan, including evaluation and recommendation of service improvements, collections, programs, technology, equipment and facilities.
• Establish, approve, and maintain work schedule for entire department.
• Maintain knowledge of current techniques and methods used in providing public library services.
• Provide monthly reports and other regular circulation reports as assigned.
• Represent Racine Public Library at Prairie Lakes Library System committees and other committees as appropriate.
• Oversees general patron inquiries about hours, book return locations, bookmobile locations, etc.
• Maintain a consistent and reliable attendance record.

• Perform all Supervisor level duties in the library for Circulation
• Perform other duties and work on special projects as assigned
• Attend trainings related to Lead Supervisor role
• Assist in leading efforts from Library Administration towards various cultural transformation goals
• Attend staff meetings and meetings of community organizations, as required

Qualifications

Minimum Qualifications
Bachelor’s Degree with two or more years of public library experience, MLIS preferred.

• Knowledge of current standards and best practices used in providing public library services, including circulation and technical services.
• Knowledge of Sirsi Dynix Workflows Integrated Library System (ILS) for circulation, patron management, and cataloging preferred.
• Experience with Google Workspace apps, including Sheets, Docs, Gmail, and Forms
• Excellent oral, written, interpersonal, and public relations skills.
• Strong budgeting skills, experience in ordering from multiple vendors, and basic knowledge of library vendors and ordering processes (Ex. Brodart, Ingram, Demco, etc.)
• Ability to analyze data to recognize trends, assess effectiveness, and turn insights into actionable improvements.
• Ability to confidently supervise, evaluate, coach, and manage a diverse staff.
• Ability to work cooperatively with other library departments and community partners
• Ability to use personal judgment to effectively problem-solve.
• Ability to work with a diverse public politely and with respect.
• Ability to communicate effectively in Spanish, both orally and in writing, desirable.

Supplemental Information

Physical Demands of the Position

• Ability to lift a minimum of 60 pounds of library materials from one area to another.
• Ability to stand for 5 hours with a break.
• Sitting, standing, walking, stooping, kneeling, crouching, climbing, balancing, bending, twisting, reaching, filing, talking, listening, concentrating, handling, grasping, writing, sorting.

Environmental/Work Conditions

Public service situation in a modern office environment with a large volume of public interaction. Forty-hour work week, with some evening and weekend work.