Accommodation Manager

Job Summary:

We are seeking a highly organized and service-oriented Accommodation Manager to oversee and manage all aspects of company-provided accommodations, guest housing, and related hospitality services. This role ensures smooth day-to-day operations of residential facilities and guarantees a high standard of comfort, cleanliness, and customer satisfaction for employees, clients, or guests.

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Key Responsibilities:

Manage and coordinate employee and guest accommodation facilities, including reservations, check-ins/check-outs, and room assignments.

Supervise housekeeping, maintenance, and support staff to ensure cleanliness, safety, and proper upkeep of rooms and common areas.

Ensure compliance with health, safety, and hygiene standards across all accommodations.

Develop and maintain systems for inventory management of linens, furniture, supplies, and utilities.

Handle guest or employee inquiries, complaints, and feedback with professionalism and prompt resolution.

Liaise with vendors and contractors for services such as laundry, pest control, security, and facility repairs.

Maintain records of occupancy, budgets, expenses, and performance reports.

Assist in budgeting, cost control, and forecasting related to accommodation operations.

Implement policies and procedures to improve efficiency, service quality, and user satisfaction.

Coordinate with HR or travel departments for employee transfers, onboarding housing, or business travel lodging needs.

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Requirements:

Proven experience in hospitality, hotel management, facility operations, or a similar role.

Strong leadership and team management skills.

Excellent organizational and communication abilities.

Familiarity with accommodation software or property management systems (PMS) is an advantage.

Knowledge of basic building maintenance and housekeeping standards.

Ability to work under pressure and handle multiple priorities.

Customer-focused mindset with problem-solving capabilities.

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Preferred Qualifications:

Bachelor or diploma in Hospitality Management, Facility Management, Business Administration, or related field.

3–5 years of experience in a similar role.

Multilingual ability is a plus, especially in guest-facing roles.