Accommodation Manager

Welcome to Your Next Adventure! The Accommodation Manager, Snoonu is responsible for the strategic management, compliance, and continuous improvement of company-provided accommodation for bike riders and drivers. This role sits at the core of operational readiness, risk management, and rider welfare. You will ensure all accommodation facilities operate in line with ISO standards, local labor regulations, and HSE requirements, while supporting rider wellbeing, productivity, and business continuity. This is a governance-heavy, hands-on role with real operational impact.

What You’ll Get Your Hands On: Strategic Accommodation Management

• Develop and execute accommodation strategies aligned with rider headcount planning and business growth
• Plan capacity to support seasonal peaks, mass hiring drives, and contingency scenarios
• Partner with Operations, Supply, and People & Culture to align accommodation with workforce strategy
• Monitor accommodation spend and propose cost-optimization actions without compromising safety or compliance

ISO, HSE & Regulatory Compliance (Core Accountability)

• Ensure full compliance with:
• ISO 45001 – Occupational Health & Safety
• ISO 14001 – Environmental Management
• Local Municipality, Civil Defense, and Ministry of Labor accommodation standards
• Establish and maintain HSE risk assessments across all accommodation sites
• Conduct regular internal HSE audits, inspections, and gap analyses
• Drive corrective and preventive actions (CAPA) and track closure
• Maintain complete compliance documentation for audits and certifications

Health, Safety & Welfare Management

• Implement and monitor:
• Fire safety systems, evacuation plans, and emergency drills
• Heat stress controls, ventilation, hydration points, and rest areas
• Ensure availability and condition of:
• Fire extinguishers, smoke detectors, emergency exits
• First aid kits and trained first aiders
• Investigate incidents, near misses, and safety complaints
• Lead safety awareness and accommodation HSE training programs

Accommodation Operations & Facility Management

• Oversee daily accommodation operations including:
• Room allocation, occupancy tracking, move-ins and exits
• Maintenance, housekeeping, pest control, and waste management
• Ensure hygiene, sanitation, and living-space standards are met consistently
• Manage vendors and service providers (cleaning, security, maintenance)
• Control assets including beds, lockers, AC units, and shared facilities

Policy, Process & Documentation Control

• Develop, implement, and review:
• Accommodation rules and code of conduct
• Visitor control, curfew, and disciplinary procedures
• Ensure SOPs are documented, communicated, and enforced
• Maintain accurate records such as:
• Occupancy registers
• Incident and accident reports
• HSE inspection logs
• Maintenance and service records

Rider Engagement & Welfare

• Act as the primary escalation point for accommodation-related grievances
• Promote respectful living environments and manage conflict resolution
• Coordinate with P&C on accommodation-related disciplinary cases
• Support rider wellbeing initiatives linked to rest, hygiene, and safety

Stakeholder & Cross-Functional Coordination

• Work closely with:
• Operations and Supply on rider deployment
• People & Culture on onboarding, exits, and ER matters
• HSE, Legal, and Compliance on audits and investigations
• Represent accommodation operations during ISO and regulatory audits

Reporting & Continuous Improvement

• Prepare regular reports on:
• Occupancy rates
• Compliance and audit status
• HSE incidents and corrective actions
• Track KPIs related to safety, hygiene, occupancy efficiency, and cost control
• Lead continuous improvement initiatives based on audits and rider feedback

The Magic You Bring

• Strong compliance and risk-management mindset
• High attention to detail and governance discipline
• Excellent stakeholder management and communication skills
• Proven audit, documentation, and reporting capability
• Calm and decisive crisis and incident management skills
• Ability to manage and lead teams of 4+ staff

Qualifications & Experience

• Bachelor’s degree in Facilities Management, Health & Safety, Operations, or a related field
• Minimum 3–5 years’ experience managing labor or staff accommodation
• Strong working knowledge of:
• ISO 45001 and ISO 14001
• HSE regulations and labor accommodation standards
• Experience in logistics, delivery, or blue-collar workforce environments preferred

Certifications (Mandatory)

• HSC (Health & Safety Certification)
• First Aid and CPR certification

Inside Snoonu’s Universe Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier. The Dream We’re Chasing To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time. The Quest We’re On To radically transform how people live by leveraging technology to connect them with endless possibilities. Our Everyday Superpowers Be Customer Obsessed: “Focus on the customer and all else will follow.” Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.” Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.” Lead by Example and Take Ownership: “Be the change you want to see and take ownership.” Work Smart and Deliver Results: “You can do more by doing less, better, and faster.” It's All About People: “Be a team player; together we are stronger.” Perks & Work life Magic At Snoonu Global Vibes – Collaborate with a worldwide crew. Brain Boosters – Learning budgets, access to courses, and tools for your growth. Builder’s Playground – Own your tasks, own your path! We’re big on autonomy. Flexible Time Off – We take recharging seriously. Generous leave and wellness policies. Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops. Great Place to Work® Certified We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work. Certified for Excellence Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people. Beyond the Code: Giving Back Matters We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission. Diversity Isn’t Just a Buzzword At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here. Let’s Build the Future Together Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together. Stay in the loop—connect with us on LinkedIn!

Skills

Good Communication skills Calm, decisive approach to crisis and incident management, High attention to detail with strong governance discipline, Strong compliance and risk management orientation

Job Types: Full-time, Permanent

Pay: QAR11,000.00 per month

Application Question(s):

• What is your monthly gross salary expectation in QAR?
• How many people have you directly managed in accommodation, facilities, or site operations? Describe your role in supervising daily operations, vendors, and issue escalation.
• Do you have hands-on exposure to ISO 45001 and/or ISO 14001 compliance in accommodation or facilities management?

Yes

No

License/Certification:

• HSC (Health & Safety), First Aid, and CPR certifications (Preferred)