Accommodation Supervisor

The Accommodation Supervisor is responsible for overseeing the daily operations of residential or lodging facilities. This role ensures that all rooms and facilities are clean, safe, well-maintained, and compliant with company standards and local regulations. The ideal candidate will balance excellent hospitality and guest/resident relations with strong organizational and leadership skills to effectively manage the team.

Key Responsibilities

1. Operations & Maintenance Management

• Oversee daily check-ins, check-outs, and room assignments.
• Conduct regular inspections of rooms, common areas, and facilities to ensure high standards of cleanliness and maintenance.
• Coordinate with housekeeping and maintenance teams to resolve repairs, deep cleaning, or facility issues promptly.
• Manage inventory for linens, cleaning supplies, furniture, and amenities, ensuring stock levels are maintained within budget.

2. Staff Leadership & Supervision

• Supervise, train, and schedule housekeeping, maintenance, and reception staff.
• Monitor staff performance, provide constructive feedback, and conduct performance reviews.
• Ensure all team members adhere to health, safety, and company policies.

3. Resident & Guest Relations

• Act as the primary point of contact for resident or guest complaints, requests, and inquiries, resolving issues with diplomacy and efficiency.
• Enforce accommodation rules, regulations, and community guidelines fairly.
• Foster a welcoming, respectful, and safe community environment.

4. Administration & Compliance

• Maintain accurate records of occupancy, room conditions, maintenance logs, and key control systems.
• Prepare regular operational reports for management using approved computer software.
• Ensure full compliance with local health, safety, and fire regulations, including coordinating regular drills and safety audits.

Skills and Qualifications

• Experience: 1–3 years of experience in facilities management and housing supervision.
• Language: Proficiency in English (spoken and written) for effective communication with guests, management, and vendors from diverse backgrounds.
• Computer Skills: Excellent command of Microsoft Office (Excel for data and schedules, Word for reports, and Outlook for correspondence), along with the ability to use Property Management Software (PMS).
• Leadership: Proven ability to manage, motivate, and assign tasks to a diverse team.
• Communication: Strong verbal and written communication skills to build positive relationships with residents and guests.
• Problem-Solving: Resourceful with the ability to handle emergencies calmly and manage conflict resolution effectively.