Account Coordinator - Wrap Schedule

North Star Transport Group is a Freight Brokerage company that supports our partners at R.C. Moore in Scarborough Maine. Together, we provide a national third party logistics network in order to support our various food and beverage providers. We are passionate about delivering exceptional and timely service to all customers and carriers in hope that they, in return, deliver through us. Our company is in search of a team player to help us drive service excellence and add their own unique value to our business!

North Star is seeking a self-driven and motivated professional to manage our Track and Trace support function located in the business campus at Pineland Farms in New Gloucester Maine. As an integral member of our team, you will be responsible for gathering, tracking, and reporting on the operational activity of the business. The Account Coordinator is an entry level position at our company. Even if you are new to the transportation industry, this position's intention is to allow for growth in knowledge and skills with the intention to eventually be promoted. At North Star, a small business, we support some of the largest supply chain companies in the nation - so every employee brings one-of-a-kind value. We appreciate our employees and the relationships we build every day - we hope you can help us with one more by applying today!

For more details about where our office is located, and the bonus amenities for being a part of the Pineland Farms campus, check out the Pineland Farms Website. Talk about a great place to work! College graduates are welcome!

Job Responsibilities:

• Manage all inbound communications to the company.
• Record, file, and organize information flowing into shared inboxes.
• Record and maintain customer information within our customer service database.
• Offer support and solutions to customers in accordance with the company's customer service policies.
• Cultivate and maintain strong relationships with partner carriers and their driver through multiple channels of effective communication.
• Problem solve and troubleshoot all customer inquiries that the team receives.
• Use a Transportation Management System, web portals, and emails in order to provide real time updates and analysis on operational activities such as shipping and receiving.
• Utilize the use of reporting tools to deliver root cause analysis and measure key performance indicators.
• Monitor and report out on abnormal route conditions and provide timely feedback to all internal and external channels.
• Other projects may be assigned by the supervisor

Qualifications, Certifications, & Skills:

• Education: High School Diploma (Required)
• Customer Service Work Experience of 1 year or greater (Preferred)
• Supply Chain Work Experience of 1 year or greater (Preferred)
• U.S. Driver’s License (Required)
• Effective communicator
• Time Management
• Detail Oriented
• Fast Learner
• Supply Chain experience / understanding

Company Benefits:

• IRA matching (3%)
• Dental insurance
• Health insurance
• Vision insurance
• 15 Days PTO

Pay:

• Full time
• $55,000/year paid weekly
• Bonus Pay
• Holiday

Schedule:

• Day shift
• Thursday through Monday

Work Remote Option: Saturday and Sunday

Work On-Site: Thursday, Friday, and Monday

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• New Gloucester, ME 04260 (Required)

Work Location: Hybrid remote in New Gloucester, ME 04260