Account Director

At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together.

Our Coalition team is seeking an Account Director to support the launch and ongoing management of a strategic account programs.

• You'll immerse yourself in the clients' business, developing a deep understanding of their industry and the objectives they are trying to achieve.
• You'll partner with the internal team to create concepts and proposals to address their business concerns.
• You'll monitor the program results and continuously bring new ideas and recommendations to improve and grow the account.
• You'll gather, set, and manage expectations, give clear direction, and hold team members accountable for responsibilities and timelines.
• You'll produce detailed documentation throughout the project lifecycle.
• You'll be an advocate for customers within BIW.
• You'll embrace and lead change to increase program effectiveness and better serve customers.
• You'll drive growth on existing account and programs.
• You'll travel to customer meetings and events, as necessary (less than 10% of time).

• You quickly develop relationships of mutual respect and trust with co-workers based on sound business principles, and personal integrity.

• You have a solid working knowledge of long-term client management, strategy, business development, team development and account planning.
• You are infinitely curious. You are on a mission to continuously understand customers' business and issues. You actively listen and translate that input into action.
• You have exceptional communication skills- whether you're interacting via email, online or in-person.
• Bring on the hats. You prioritize and manage multiple programs, and responsibilities effectively.
• You are adaptive. You inspire customer account teams with various strengths and styles to always meet their commitments while maintaining quality.
• You apply critical thinking, resourcefulness, and leadership to account team.
• You are tech savvy and able to understand complex technology platforms.
• And, of course, you are cool under pressure. All pro all the time.

• Directly responsible for setting and managing client expectations both externally and internally throughout the organization.
• Responsible for long-term client retention, growth, and profitability.
• Voice of the client, building a knowledge base of client's business organization and objectives and communicates this knowledge across the organization.
• Partner with internal account teams to foster and maintain client growth.
• Develop, manage, and grow client relationships throughout the assigned account.
• Work across departments to ensure client deliverables are executed on time and in budget.
• Execute semi-annual client reviews (internal and external).
• Direct and oversee budgets and sales forecasts that are used to measure against the fiscal and operating plans for the company.

• A Bachelor's degree is required, preferably in Business, Marketing, or a related field.
• 7+ years of related business and/or industry experience, preferably at a marketing or creative firm.
• Proficiency in Microsoft Office is a must; experience with Microsoft Teams, SharePoint and Smartsheet is desirable.

Base Salary Range: $90,000 to $100,000. The final salary and offer will be determined by the applicant's background, experience, and skills.