Account Executive II - The Agency

Description:

Tambourine is the global leader in hotel marketing technology, delivering integrated solutions that drive direct revenue and solve the industry’s toughest commercial challenges. With a product suite spanning sales, marketing, and revenue, the company is known for pairing best-in-class service with a design-led approach—solving complex problems with elegant, high-performing solutions.

Supporting professional growth, prioritizing wellness, and nurturing a healthy work-life balance is our formula for a unique company culture.

A few Tambourine perks include 100% company-paid medical insurance, generous paid time off and holidays, six work-from-home days per month, maternity/paternity leave—and more!

This position is based in our HQ office in Fort Lauderdale, FL.

As an Account Executive II, you're building confidence in leading projects and owning key aspects of client communication. You’re the go-to person for moving deliverables forward and ensuring everything runs without a hitch. At this stage, you're not only mastering execution—you’re beginning to develop a strategic understanding of media and marketing performance, and expanding your technical know-how.

Requirements:

Project & Client Management

• Support the execution of integrated marketing projects across web, email, social, and print
• Manage timelines, scopes, and assets in partnership with project managers and specialists
• Route creative deliverables internally and to clients, ensuring they align with brand and campaign goals
• Own communication around day-to-day deliverables, timelines, and approvals
• Ensure clear documentation and follow-through from brief to final delivery
• Support the creation of internal and client-facing presentations by formatting decks, inserting approved content, and aligning visuals with brand guidelines

Digital Strategy & Analytics

• Begin learning the fundamentals of media strategy and performance reporting
• Develop a working knowledge of digital marketing terminology, metrics, and KPIs (e.g., CTR, impressions, bounce rate, conversions)
• Support senior team members by pulling data from Google Analytics and other platforms to inform performance reports
• Understand and apply basic UTM tracking principles to ensure accurate campaign tracking
• Contribute to performance analysis discussions with a curiosity for what the data reveals about audience behavior

Technical & CMS Experience

• Possess an advanced understanding of CMS functionality, including navigating source code to make light content or layout adjustments
• Confidently update content and imagery on client websites, ensuring accuracy and consistency
• Perform design-focused QA to confirm that web updates align with approved creative and brand standards

Client Communication & Relationship Building

• Manage day-to-day client communications independently, providing clarity, direction, and confidence in deliverables and timelines
• Foster stronger client relationships by understanding communication preferences, anticipating needs, and showing initiative
• Recognize and address client concerns proactively—offering solutions, managing expectations, and involving senior leadership as needed

Required Skills & Qualifications:

• 2–4 years of agency or marketing experience
• Proven ability to manage mid-size projects and multiple timelines independently
• Strong client communication skills and comfort navigating internal teams and cross-functional workflows
• Curiosity and initiative in learning digital marketing analytics and tracking methodologies
• Solid understanding of digital marketing assets and production workflows.
• Proficient in Presentation software like Google Slides or PowerPoint
• Google Analytics Certified, preferred

We offer:

• Medical insurance (base option 100% paid by Tambourine)
• Dental & vision insurance
• 401K
• Life & long-term disability insurance (100% paid by Tambourine)
• Additional life & short-term disability insurance
• Pet insurance
• Generous paid time off
• Twelve paid holidays
• Six work-from-home days per month
• Additional PTO for recreational stays at client properties
• Creative work atmosphere and culture
• Tri-Rail commuter discount

Tambourine participates in E-Verify

Equal Opportunity Employer: Tambourine does not discriminate, and prohibits discrimination and harassment against any employee or job applicant based on race, color, religion, gender, gender expression, sex, sexual orientation, age, marital status, national origin, disability, genetic information, pregnancy, military status, or any other protected characteristic as outlined by federal, state, or local laws, in the process of hiring, retention, or the promotion of the employee.

This job post is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as needed.