Account Lead, Marketplace

About Darkroom

Darkroom is a technology-driven growth marketing firm focused on growth-stage consumer companies. We were founded in 2017 out of a conviction that the iconic ad agencies of tomorrow would look very different. Darkroom is a human services firm built on a universal AI commerce layer called Matter. Our model deploys a unique blend of senior, human resources enriched by an agentic technology stack that enhances output, efficiency, and revenue generation for our clients.

Our team has been responsible for billions of dollars in trackable revenue across the various e-commerce marketplace, direct-to-consumer, and social commerce programs under management. Using research aggregated across these engagements, we accelerate results for our portfolio by developing high-impact digital strategies that unlock gateways to revenue growth, transform marketing operations, and prioritize profitability.

What started as a boutique design agency evolved into one of the fastest-growing private companies in America (Inc. 5000), one of the most successful results-driven performance media agencies of the 2020s (Varos), and esteemed recognition by Forbes 30 Under 30 for our founders’ contribution in Marketing & Advertising (Forbes).

About the Role

Darkroom’s Account Lead will be responsible for developing and executing go-to-market strategies for our brand clients as well as implementing our core strategies to drive growth. This role requires excellent communication skills, full professional fluency in English, and the ability to clearly convey technical insights to clients in a way that informs and inspires decision-making. You will work cross-functionally with our growth and strategy teams.

This is a fully remote role supporting a team in the EST time zone and is open to candidates based in Mexico, Brazil, Portugal, Spain or Pakistan.

What you'll do

• Define and execute the overarching brand strategy, including channel selection, product positioning, channel mix, pricing approach, and go-to-market planning.

• Collaborate with the Director of Marketplaces to ensure catalog accuracy and product / pricing consistency across Amazon, maintaining high standards of data quality and compliance.

• Build and maintain strong client relationships through regular, strategic communication; manage and deliver against the client agenda with clarity and accountability.

• Lead sales forecasting, inventory planning, and replenishment processes to meet revenue and operational targets.

• Partner with the Advertising Manager to set and track ACOS/TACOS targets, ensuring advertising efficiency aligns with broader business objectives.

• Present data-driven insights and performance updates in both verbal and written formats, ensuring transparency and alignment with client goals.

Who You Are

• You must have a minimum 3–4 years of experience in a brand management role with the Amazon Seller Central and Vendor Central channels and E-commerce marketplaces

• Must have 1–2 years client-facing experience, including communicating complex performance data and strategy recommendations to senior stakeholders.

• Experience with digital assets, A+/EBC content, SEO, Copywriting and Parent/Child Variations

• Experience with Amazon required, experience with Walmart.com is a plus!

• Strong understanding of eCommerce Metrics and use of data

• Experience building processes and reporting that allow your efforts to impact brands at scale

• Exceptional communication and interpersonal skills, with full fluency in English.

• Ability to interpret technical data, translate findings into actionable insights, and communicate them clearly to both internal teams and clients.

• Entrepreneurial, self starter seeking to grow our clients' business and drive positive results

What it's like to work at Darkroom

We're building the future of advertising and are looking for the minds to help us do it. We only seek out the best—from our clients to our people. Our team is our most sacred asset, and we offer highly competitive salaries and the following perks:

• Unlimited Vacation Policy and Holidays: Rebooting is one of the most important parts of growth. At Darkroom, you have access to a flexible vacation policy.

• Location, location, (or no) location: Remote-first culture with a strong community base. With Hubs in the Bay Area, New York, Philly, Lisbon, Sao Paulo, and Barcelona!

• Endless opportunities for growth: Our agency is founded on an interdisciplinary approach, giving Darkroomers insights into services far beyond your job description. Grow your skills and interests beyond your niche and stay at the forefront of the industry through total immersion in cross-functional collaboration.

Equal Opportunity Statement

Darkroom is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements