Account Manager

Account Manager Job Purpose:
The Account Manager is the person in charge of managing a company's
relationships with its customers. They are in charge of building long-term
relationships with a group of customers and generally stay with customers for the
length of their relationship with the company. The goal is to keep clients or accounts
as long as possible. Account managers may be in charge of finding new business, be
assigned prospects, given accounts, or a combination thereof. Tasks may involve
project management, strategic planning, sales support, product design, service
application, logistics, and marketing.

Account Manager Job Duties:
Generate sales among client accounts, including upsetting and cross-selling
Operates as the point of contact for assigned customers
Develops and maintains long-term relationships with accounts
Makes sure clients receive requested products and services in a timely fashion
Communicates client needs and demands to employer company
Forecasts and tracks client account metrics
Manage projects within client relationships, working to carry out client goals while
meeting company goals
Identifies opportunities to grow business with existing clients
Coordinate with staff members working on the same account to ensure consistent
service
Collaborates with sales team to reach prospective clients
Service multiple clients concurrently, often meeting deadlines

Keep records of client transactions

Account Manager Skills and Qualifications:
Account Management Experience, Client-Focused Solutions Experience, Project
Management Skills, Ability to Communicate Client Needs with Staff, Talent for
Influencing Client Management, Ability to Manage Multiple Projects and
Relationships Simultaneously, Negotiation Skills, Listening Skills, Communication
Skills, Presentation Skills, Time Management Skills, BA/BS Degree.