Account Manager

**PLEASE READ BEFORE APPLYING**

• This is a FULL-TIME position ONLY, We will not hire independent contractors, 1099, or similar.
• Background check will be required to determine the validity of the candidate´s information.
• We will request proof of employment eligibility

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About Zoek Marketing

Check us out! Gozoek.com

We are seeking an experienced Account Manager to join Zoek Marketing, a dynamic and innovative digital marketing agency dedicated to helping businesses thrive online. The ideal candidate will be the ongoing face of Zoek with clients, leveraging their proven experience in customer service, account management, and sales.

At Zoek Marketing, we focus on creativity, data-driven strategies, and client satisfaction to deliver results-oriented solutions. Join our team and help drive success for our diverse client base.

Job Description

As an Account Manager at Zoek Marketing, you will play a crucial role in building and maintaining strong client relationships while overseeing the successful execution of digital marketing campaigns. Your primary responsibilities will include:

Client Communication:

• Be the first point of contact for clients communications with Zoek, maintaining regular communication with clients via email, text, phone and meetings.
• Handle client feedback and concerns in a professional and timely manner, working with internal teams to address and resolve any issues.
• Proactively provide updates on campaign progress, performance metrics, and any changes.

Client Relationship Management

• Oversee assigned client accounts, nurturing trust and creating sustainable, growing partnerships.
• Manage negative reviews by contacting clients and resolving disputes with exceptional customer service.
• Confirm renewing subscriptions with clients to reinforce value and ensure revenue retention.
• Host regular informational sessions to equip clients with valuable knowledge and encourage greater utilization of our services.
• Proactively drive account retention by consistently demonstrating value and strategically addressing potential cancellation requests.

Campaign Oversight

• Collaborate closely with internal teams to ensure client objectives are met and exceeded
• Monitor campaign performance and make data-driven recommendations for optimization
• Oversee web design projects ensuring client requests are enacted accurately and on time

Business Growth

• Identify and pursue opportunities to expand value with existing clients through upselling and cross-selling
• Formulate strategic initiatives to encourage our existing clients to adopt recurring services.

Industry Knowledge

• Stay updated on digital marketing trends and best practices
• Provide strategic insights and innovative solutions to clients
• Represent Zoek Marketing at client meetings, presentations, and industry events as needed.

Reporting and Analysis

• Present comprehensive reports to clients showcasing value over time.
• Analyze data to extract actionable insights for improving performance

Key Responsibilities:

• Manage multiple client relationships, ensuring high levels of satisfaction and retention
• Monitor client success and proactively address any concerns or issues
• Identify and execute upsell opportunities to grow accounts
• Effectively manage client expectations while maintaining existing services
• Collaborate with internal teams to deliver tailored, data-driven marketing solutions

Qualifications:

• Proven track record in customer service, account management, and/or sales
• Strong problem-solving and organizational skills
• Excellent communication and interpersonal abilities
• Experience in digital marketing or related field
• Ability to juggle multiple priorities in a fast-paced environment

Join Zoek Marketing and be part of a collaborative team dedicated to delivering outstanding results for our clients while fostering personal and professional growth. If you're passionate about digital marketing and thrive in a client-centric environment, we want to hear from you! Apply now and let's shape the future of digital together.

Requirements:

- Bachelor's degree in Marketing, Business Administration, or 3 Years in a related field.

- Proven experience in a client-facing role within the digital marketing industry, with a strong track record of building and maintaining successful client relationships.

- Excellent communication and interpersonal skills, with the ability to effectively convey complex ideas and solutions to clients.

- Strong project management skills, with the ability to multitask, prioritize, and meet deadlines in a fast-paced environment.

- Solid understanding of digital marketing principles and channels, including SEO, SEM, social media, email marketing, and content marketing.

- Analytical mindset with the ability to interpret data, draw insights, and make data-driven recommendations.

- A proactive and results-oriented attitude, with a passion for delivering exceptional service and driving client success.

Compensation & Benefits

• Base Salary: $30,000 - $33,750, depending on experience. OTE: $45K +
• Performance Bonus and Commissions
• Benefits: Health, dental, and vision insurance, PTO, flexible work environment.

Job Type: Full-time

Pay: $30,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• Marketing Agency: 3 years (Required)
• Client-Facing: 3 years (Required)
• Account management / Project Management: 3 years (Required)

Work Location: Remote