Account Manager

Hard Services Account Manager - Facilities Management (Healthcare)

New York City, NY (On-site)|

Up to $140,000 base + 15% bonus on target (up to 30% max) + benefits

Insight Executive Solutions (IES) is supporting a global workplace and facilities management provider to hire a Hard Services Account Manager for a major healthcare environment in NYC.

This is a hands-on leadership role with real ownership. You’ll steady the operation, lead the day-to-day hard services delivery, and build strong team performance against contractual SLAs.

What you’ll be doing

• Lead and develop an on-site team across hiring, onboarding, training, coaching and performance management
• Plan and coordinate daily work: schedules, task allocation, cross-training and deadlines
• Drive service performance against SLAs, escalating risks early and putting action plans in place
• Work closely with stakeholders to keep delivery consistent, responsive and audit-ready
• Support operational planning and resourcing across projects and service requirements
• Use data and reporting to track performance and communicate progress to senior leadership
• Maintain strong standards across safety, compliance, and critical hard services activity

What we’re looking for

• 3–5+ years’ relevant experience in hard services FM / building operations (healthcare exposure is a plus)
• Proven people leadership experience (team performance, development, retention)
• Strong stakeholder management and calm judgement in a fast-moving environment
• Organised, proactive, and comfortable owning outcomes
• Solid working knowledge of Microsoft Office (Excel, Outlook, Word, etc.)

Benefits

• Base salary up to $140,000
• 15% bonus on target (up to 30% max)
• Full benefits package (details shared during shortlisting)
• High-profile account with clear expectations and strong support structure
• Real scope to improve delivery and make your mark

Interested? Apply Today.

Shortlisting is underway, and interviews will follow quickly for candidates who match the brief.

Contact Stephen Cooper at Insight Executive Solutions