Account Manager

As an Account Manager you will be responsible for strategic oversight, reporting, expectation setting and higher level interaction with clients. The Account Manager will also work closely with the internal client team to create program strategy, obtain client approvals, keep the project on schedule, and ensure client requirements and business goals are well-defined and achieved. Client retention should be the Account Manager’s primary objective.

To qualify, candidates must reside and be eligible to work in the US.

ABOUT THE RESPONSIBILITIES

• Interface with clients, strategic leads, and supporting account team to deliver for clients across a wide array of industries.
• Demonstrate confidence and authority as the day-to-day voice of the agency.
• Use a data-driven approach via web analytics for monitoring and reporting of online marketing campaigns.
• Acquire in-depth knowledge of each client’s business including key issues, competitive situations and industry trends.
• Demonstrate good judgment, ability to foresee potential issues, and a proactive approach to problem-solving.
• Effectively present the agency’s POV, recommendations, and deliverables to a range of client audiences.
• Serve as a thought leader and client advocate for new technologies, platforms, and programs.
• Work alongside other Account Managers and Leadership to create roadmaps, plan strategic initiatives & lead optimization efforts to hit client goals and targets.
• Ability to define KPIs and deliver on client objectives and targets for volume and ROI.
• Work closely with vendors to ensure quality deliverables for our customers.

ABOUT YOU

• 2-4 years’ experience with or knowledge of hands-on SEO practices and implementation.
• Ideally, 2-4 years in an agency or client-side digital marketing setting with hands-on experience in account management.
• A passion for marketing and client service.
• Strong written and verbal communication skills.
• Demonstrated organizational skills and extreme attention to detail.
• Able to work independently and efficiently in order to meet organizational goals.
• Deadline-oriented, and able to deliver high quality work to clients under pressure.
• Excellent analytical, critical-thinking and problem-solving skills.
• Experience with Google AdWords and Google Analytics (highly preferred).
• Self-motivated, self-starter, able to independently execute with minimal supervision in a fast-paced agency environment with rapidly changing priorities

ABOUT YOUR GROWTH

As an organization we support your growth and development by investing in your learning to advance your career. We believe in empowering you to showcase your knowledge and skills to win together. Career path opportunities for this department includes:

• Account Manager (1-2 years)
• Team Lead (2 years)
• Senior Account Manager (2-3 years)

ABOUT OUR BENEFITS

We offer a comprehensive and flexible benefits package to all regular, full-time employees. Benefits include but not limited to:

• National Anthem Blue Cross medical plans; EPO, PPO, and HDHP options available
• Flexible paid time off;16 weeks maternity and 6 weeks paternity leave
• Health Savings Accounts with employer contribution, Flexible Spending Accounts, Dependent FSA
• Vision and dental coverage
• Employer-paid short term disability and life and AD&D insurance
• Employer-paid premium subscription to the Calm app
• Voluntary pet insurance for your furry family members
• Voluntary accident, hospital indemnity, critical illness, and supplemental life insurance
• New hire technology stipend to set up home office
• Employer-Sponsored 401(K) and Roth retirement

ABOUT THE COMPENSATION

• Base Salary: USD $60,000.00 to $65,000.00; depending on experience and skills
• Commission eligible

ABOUT OUR CULTURE

We value our best-in-class company culture, which is results-driven, innovative, fast-paced and fun. Our focus is on outcome, not output. We encourage our employees to work with an entrepreneurial spirit while applying a businesslike approach. When you work with great people and leaders that support you, there is no end to what you can accomplish. We celebrate different backgrounds and perspectives from our team members, but one thing we all have in common is a core set of values:

Think Big
“Think Big” challenges our teams in all aspects of the business. For our clients, it requires that we expand their vision beyond what’s expected, while pushing us to become a committed partner who provides strategic recommendations and measurable outcomes.