Account Manager

Position Overview

Pay10, a challenger brand in the payments industry, is hiring an Account Manager to manage and grow strategic merchant relationships across international markets. Based in Pay10 Bahrain, this role serves as the primary point of contact between merchants, operations, and sales teams after merchant acquisition.

The Account Manager will act as a bridge between Operations, Sales, and Merchants, managing the full merchant lifecycle from onboarding to ongoing support. The role is responsible for ensuring smooth operations, driving platform adoption, monitoring merchant performance, resolving operational issues through internal coordination, and identifying opportunities for account growth. This position requires a commercially focused professional with fintech experience who can maintain strong merchant relationships while ensuring operational efficiency and business growth.

Key Responsibilities

Account Oversight

• Act as the primary point of contact for assigned clients.
• Manage the full account lifecycle from onboarding, serve as the point of contact for escalations, ensuring SLA adherence to ongoing operational support.
• Serve as the escalation point for merchant issues and ensure timely resolution in line with SLAs.
• Conduct periodic service reviews focused on performance, compliance, and operational stability.
• Build and maintain long-term relationships with key merchant stakeholders.

Merchant Performance & Growth

• Monitor merchant transaction activity and platform usage.
• Proactively engage with merchants whose transaction volumes are below expectations to identify challenges and drive business growth.
• Support the identification of upselling or expansion opportunities aligned with merchant needs.
• Work closely with the Sales team to ensure continued merchant engagement and revenue growth.

Operational Management

• Monitor transaction flows, settlements, reconciliations, and dispute handling wherever required.
• Ensure adherence to SLAs and internal procedures.
• Escalate operational risks, anomalies, or control breaches appropriately.

Regulatory & Compliance Responsibilities

• Ensure client activities comply with applicable financial regulations and internal policies.
• Support Compliance, and AML teams during reviews and investigations.
• Maintain accurate documentation and always ensure readiness.

Internal Coordination

• Act as the bridge between Merchants, Operations, Sales, Product, and Technology teams.
• Coordinate internal teams to resolve merchant issues efficiently.
• Ensure merchant requests are aligned with regulatory, operational, and technical constraints.

Qualifications & Experience

• 3–5 years in account management or client success in a fintech, SaaS, or payments company.
• Proven experience managing enterprise accounts.
• Strong communication, project management, analytical skills and attention to detail.
• Bachelor’s degree in business, Marketing, or a related field.

Eligibility:

• Bahraini Nationals only

Preferred Qualities

• Client-centric approach with a proactive, solutions mindset.
• Strong relationship builder with executive presence.
• Capable of handling cross-functional coordination in a fast-paced environment.
• Results-oriented with a focus on account growth.
• Ability to manage multiple merchant accounts and priorities effectively with strong attention to detail.
• Good understanding of merchant onboarding and compliance documentation processes.