Account Manager

Account Manager
Salary: £27,000 – £30,000 per year
Location: Oldham (Chadderton)
Job Type: Full-time, Monday–Friday
Work Location: In person

Pay: £27,000.00 – £30,000.00 per year

Job Description

We’re looking for an experienced Account Manager to join our busy Mechanical/HVAC team. This is a full-time, office-based role at our Oldham office in Chadderton. You’ll play a key part in taking customers through their full journey, ensuring a smooth and professional experience from first contact through to job completion.

Experience in a similar role is essential.

Responsibilities

• Respond to initial client enquiries via phone and email
• Input engineers’ timesheets and compile daily reports
• Liaise with operational staff and customers to maintain a high level of service
• Coordinate engineers’ work schedules
• Ensure KPIs are monitored, met, and updated
• Issue purchase orders and monitor job progress
• Update Excel spreadsheets, including use of formulas
• Compile job completion notes and prepare invoices
• Assist with wages and general administrative duties

Skills & Requirements

• Ability to work effectively in a fast-paced environment
• Excellent time management
• Strong communication skills with customers and colleagues at all business levels
• Competent with Outlook, Microsoft Office, Excel, and general computer systems
• Highly organised with strong attention to detail

Benefits

• 20 days paid holiday plus bank holidays
• Additional loyalty holidays with length of service
• Supportive working environment
• Training and career development opportunities

Schedule

• Monday to Friday
• Weekend availability if required

Commute/Relocation

Oldham: reliably commute or plan to relocate before starting work (preferred)

Education

• A-Level or equivalent (preferred)

Reference: AM/9F/CS