Account Manager - Boston, MA

ABOUT PRECISION DIAGNOSTICS:

Precision Diagnostics, based in San Diego, California, is a fast-growing clinical laboratory that specializes in providing drug testing, primarily for the purpose of helping physicians monitor their patients undergoing treatment for pain or substance abuse. Precision’s objective is to improve patient adherence/compliance with their prescription regimen and protect medical practices from liability.

THE ROLE:

The Account Manager at Precision Diagnostics plays a critical role in ensuring operational excellence by proactively preventing defects in both pre-analytical and post-analytical phases within the ADS system.

This position is responsible for optimizing workflow efficiencies to maximize time-to-payment and increase the number of claims paid while ensuring revenue retention. The Account Manager serves as a strategic partner to healthcare providers, enhancing provider experience and patient satisfaction.

In this role, you will be responsible for building and maintaining strong relationships with accounts to support long-term client partnerships. You will organize and lead on-site training sessions for customers and their staff, ensuring they are well-equipped to use our products or services effectively. As the main point of contact, you will identify client needs, provide exceptional support, and coordinate with internal teams to deliver the best possible solutions.

Key Responsibilities:

• Defect Prevention & Workflow Optimization:
  • Identify and address potential pre-analytical and post-analytical defects that may impact claim processing, ensuring accuracy from order entry through final reporting.
  • Work closely with customers to prevent pre-analytical and post-analytical defects.
  • Implement processes that enhance claim approval rates and reduce denials.

• Claims & Revenue Management:

  • Increase time-to-payment and improve claim acceptance rates by developing a deep understanding of customer workflows and payer requirements.
  • Partner with providers to ensure all required documentation is accurate and complete, mitigating potential delays or denials.
  • Actively monitor claim status, troubleshoot issues, and implement corrective actions to maximize reimbursement.

• Provider Education & Support:

  • Educate healthcare providers on payers' evolving documentation and testing requirements to enhance compliance and minimize rework.
  • Provide hands-on training and ongoing support to optimize provider adherence to best practices.
  • Act as a trusted advisor to ensure providers understand the impact of proper order entry on revenue cycle efficiency.

• Collaboration & Continuous Improvement:

  • Work cross-functionally with internal teams, including compliance, and healthcare operations, to continuously improve processes that impact claim outcomes.
  • Leverage data-driven insights to recommend workflow enhancements and best practices that improve efficiency and revenue retention.
  • Provide feedback to leadership on emerging trends and potential barriers to success, driving strategic improvements.

• Outcomes

  • Retention of Revenue >100%
  • Reduction in claim denials
  • Increase in provider compliance with Noridian documentation
  • Improved time-to-payment

WHAT YOU BRING TO THE TABLE:

• Bachelor’s degree required; in lei of a degree, a minimum of three (3) years of relevant prior sales experience may be substituted.
• 1-3 years of sales experience in the toxicology, pharmaceutical, or healthcare industry preferred.
• Strong customer service skills required.
• You will be required to travel within your territory by car; therefore, you must hold a current driver’s license and carry auto insurance covering your vehicle
• Excellent communication and relationship-building skills to effectively engage with healthcare providers and internal stakeholders.
• Detail-oriented with strong problem-solving skills to proactively address claim-related issues.
• Understanding the full cycle sales process is key.
• Must be able to successfully manage and service multiple accounts.
• Excellent problem-solving, time management, and work prioritization skills.
• Requires proficient negotiation skills and tactics, both written and verbal.
• Self-starter with experience handling a high work volume.
• Ability to establish and maintain positive relationships with internal and external customers and be a team player.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Precision is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all employment practices within our organization, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Precision Diagnostics makes hiring decisions based solely on qualifications, merit, and business needs at the time.