Account Manager (Client Servicing)

Job brief:

We are looking for a Client Servicing Professional to create long-term, trusting relationships with our
customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new
business from existing clients and actively seek new sales opportunities.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and
  executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and
  objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external
  stakeholder
• Develop new business with existing clients and/or identify areas of improvement to meet
  sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Assist with challenging client requests or issue escalations as needed

Requirements:

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of
  an organization, including executive and C-level
• Must have min.3 years’ experience in the relevant filed
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining
  sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication