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Account Manager – Enterprise Legal - 3 yr exp

ABOUT LAWTOOLBOX
LawToolBox is a leading provider of legal software for corporate legal, government and law firms that use the Microsoft Graph to turn Microsoft 365 into an umbrella platform for managing client matters and deadlines inside M365. The LawToolBox M365 Copilot for Legal application creates Copilot containers to put boundaries on Outlook, Word and Teams matter data in M365. LawToolBox agents and customizable prompt libraries help legal professionals streamline their practice and get the most out of Microsoft 365.

Further, LawToolBox supercharges Copilot by grounding important deadlines and matter information in Microsoft 365, and legal professionals can leverage an AI assistant to get extract deadlines from even hand-written scheduling orders and documents.

HIGHLIGHTS

· First legal app to be certified for Microsoft Copilot in 2023

· Deployed globally in Microsoft Innovation Hubs as M365 Copilot for Legal

· 1st Place, SharePoint Integration – Best SharePoint Solution

· 2nd Place, App for Teams – Best Office Integration

We offer an amazing co-working space with other innovative companies at the Arapahoe light-rail station, featuring state-of-the-art facilities, a workout facility, and access to social and community activities.

SALARY
$60,000- $70,000

ABOUT THIS ROLE
LawToolBox is seeking an Account Manager role for enterprise law firm, corporate legal and government clients to white glove their LawToolBox go-live experience.

This role requires a proactive, big-picture, customer-centric mindset, attention to detail, excellent communication skills, and a deep understanding of stakeholder priorities. A core focus of this role is owning and shaping the customer experience during the initial months post sale. This role will ensure clients are positioned for long term success with LawToolBox. This role acts as the single point of contact to guide a customer to internal team members for onboarding and training.

ACCOUNT MANAGER

Serve as the primary relationship owner for high-value managed accounts.
Act as a trusted advisor to key stakeholders, including firm administrators, IT, and practice leaders.
Partner closely with Account Executives to ensure a smooth transition from sale to onboarding and beyond, reinforcing expectations and commitments.
Collaborate with Customer Technical Onboarding Specialists and Trainers to ensure onboarding, migrations, training, and adoption plans are executed successfully and on time.
Advocate for the customer internally by sharing feedback, use cases, and product insights with Product, Engineering, and Leadership
Contribute to documentation, internal knowledge sharing, and process improvements that help scale customer success and support
As part of your training, you will assist the Customer Success team with customer support across all account sizes

QUALIFICATIONS & EXPERIENCE

At LawToolBox we consider every candidate on his or her individual merits. However, possession of the following will help to differentiate you from the field.

REQUIRED

Bachelor’s degree
Work Experience: 3+ years in any sales, customer success, operations or project management roles
Strong executive‑level communication skills (written, verbal, and presentation)
Strong project management, organizational, and problem-solving abilities.

NICE TO HAVE

Proven ability to work directly with senior stakeholders
Excellent ability to present technical solutions to non-technical stakeholders.
Experience working with legal professionals (law firms, corporate legal departments, government agencies) OR other regulated professional services environments strongly preferred

BENEFITS – INVESTING IN YOUR FUTURE
We offer a great compensation package, a fun and casual work environment, a competitive healthcare benefit plan, and the opportunity to be part of a team shaping the future of legal technology.

· 401(k) with company matching

· Health, Dental, and Vision insurance

· Flexible spending account

· Health savings account

· Paid time off

· Parental leave

· Hybrid work from home and office

TEAM CULTURE
Our technology is second only to our people. Team events are imagined, organized, and led by team members. Team building is core to who we are and what makes our culture. Get a front-row seat to an industry-leading company paving the way for SaaS companies that scale and grow rapidly. We invest in people, help them build on their strengths, and provide leadership opportunities partnering with leading SaaS companies and technology giants like Microsoft. Our entrepreneur’s mindset provides a place where everyone can own their career path.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits: